We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70898 results
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Decision Reference DRN1198175
21 Nov 2018 Totemic Limited Not upheldBanking and creditMiss B complains that Totemic Limited, trading as Payplan, have cancelled her debt management plan (DMP). She wants it reinstating.backgroundMiss B entered into a DMP with Payplan in 2009 but in a review of her plan this year, Payplan told her they would be cance... (2 pages)View decision -
Decision Reference DRN-2194145
2 Oct 2020 S.D. Taylor Limited Not upheldConsumer CreditDRN-2194145 The complaint Mrs B is complaining that she was told by SD Taylor Limited, trading as Loans at Home (“Loans at Home”), that she had to pay off a debt for a relative who used to live at her address. What happened Mrs B had been borrowing from Loans at Home since April 2019. Mrs ... (2 pages)View decision -
Decision Reference DRN5396397
14 Jul 2015 Barclays Bank Plc Not upheldBanking and creditMr R complains that Barclays Bank PLC, trading as Barclaycard, is requiring him to repay a debt which it had previously told him had been written off. He wants the bank to accept that he is not liable for the debt, and substantial compensation for the trouble an... (2 pages)View decision -
Decision Reference DRN5732823
27 Jan 2015 MKDP LLP Not upheldBanking and creditMs F complains that MKDP LLP is chasing her for a debt she disputes. She wants the debt written off, legal proceedings discontinued and no adverse information put on her credit file. She also wants compensation.backgroundMs F bought tickets for a holiday in 2009 with her bank visa debit ... (2 pages)View decision -
Decision Reference DRN3464872
12 Jul 2019 National Westminster Bank Plc UpheldBanking and creditMrs M complains about National Westminster Bank Plc (“NatWest”) for issuing a loan to her in early 2016. She says that she was struggling financially at the time and that NatWest encouraged her to take a loan which she could not realistically afford. She wants the loan to be marked as unre... (2 pages)View decision -
Decision Reference DRN0678742
10 Dec 2015 Motormile Finance UK Limited UpheldBanking and creditMr R complains about Motormile Finance UK Limited’s customer service. He says its contact with him has been excessive and aggressive. background Motormile is a debt collector. It has bought a number of Mr R’s debts. Mr R complains about Motormile’s contact with him. H... (2 pages)View decision -
Decision Reference DRN8654791
1 Oct 2018 National Westminster Bank Plc Not upheldBanking and creditMr M complains that after closing his accounts, National Westminster Bank Plc registered defaults with credit reference agencies despite telling him they wouldn’t do so.backgroundMr M had a current account and a loan account with National Westminster Bank Plc (NatWest)... (3 pages)View decision -
Decision Reference DRN4237066
23 Sep 2016 MEM Consumer Finance Limited UpheldBanking and creditMr S complains that MEM Consumer Finance Limited trading as Payday UK (“Payday UK”) wrongly recorded in his credit records that his loan was settled using a debt management plan (“DMP”). Mr S says this is incorrect and caused him to have a mortgage application decli... (2 pages)View decision -
Decision Reference DRN-3964794
28 Feb 2023 Arrow Global Limited UpheldBanking and PaymentsDRN-3964794 The complaint Mr Q complains about recovery action taken by Arrow Global Limited and its agents when seeking to recover a debt. What happened In early 2021 Mr Q received contact from solicitors acting for Arrow. The solicitors asked Mr Q to make contact and discuss arrangements... (3 pages)View decision -
Decision Reference DRN9667026
16 Aug 2017 NewDay Ltd Not upheldBanking and creditMr M complains about NewDay Ltd (“the business”) registering a default against his credit file, and selling his outstanding debt to a third party. backgroundMr M previously had a credit card, which was operated by the business. In summer 2014 Mr M reached his credit li... (3 pages)View decision
