We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77095 results
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Decision Reference DRN8441101
24 Apr 2014 Lloyds Bank PLC Not upheldBanking and creditMr and Mrs T complain that Lloyds Bank PLC is harassing them and wrongly applying charges to their debt. They want the harassment to stop and compensation for distress. background Mr and Mrs T are in financial difficulties due to a change in their personal circumstances. They have m... (2 pages)View decision -
Decision Reference DRN3047007
18 Dec 2015 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Ms H’s complaint is about the payment of compensation by The Royal Bank of Scotland Plc (“RBS”) for the sale of a payment protection insurance (“PPI”) policy.backgroundMs H complained about a PPI policy she was sold with her credit card in 2003. In May 2014, RBS of... (3 pages)View decision -
Decision Reference DRN-4185730
24 Oct 2023 Nationwide Building Society Not upheldBanking and PaymentsDRN-4185730 The complaint Miss O complains that Nationwide Building Society failed to tell her that she still had an overdraft with it after she switched her account to another bank. What happened Miss O had a current account with Nationwide. She had an arranged overdraft of about £200. In... (3 pages)View decision -
Decision Reference DRN8203146
4 Nov 2015 Mackenzie Hall Limited Not upheldBanking and creditMs M complains that Mackenzie Hall Limited (MHL) didn’t refund the £215.50 payment she made to them in respect of a payday loan account. backgroundMs M had an account with a payday lender between 2010 and 2014. The balance of this account was sold on to MHL, and then... (2 pages)View decision -
Decision Reference DRN9006321
11 Jul 2013 NCO Europe Limited Not upheldBanking and creditMr E complains about being asked to repay a debt by NCO Europe Limited. He believes he was harassed and is also unhappy that he did not receive anything to show that NCO Europe was authorised to collect the debt. Our service is dealing with several complaints by Mr E and I would stress t... (2 pages)View decision -
Decision Reference DRN9575389
3 Jan 2018 Moorcroft Debt Recovery Limited Not upheldBanking and creditMr L complains that Moorcroft Debt Recovery Limited (Moorcroft) are pressurising him to make payments against a debt he doesn’t think he owes and that they haven’t taken account of his mental and physical disabilities.backgroundMr L opened a credit card account in 2007 ... (3 pages)View decision -
Decision Reference DRN4841144
18 Mar 2015 Lowell Portfolio I Ltd Not upheldBanking and creditMr B complains that Lowell Portfolio I Limited (“LPL”) is unfairly asking him to pay a debt that he does not owe it. The complaint is brought on behalf of Mr B by an adviser, but for ease I shall refer below to all actions being taken by Mr B.backgroundMr B ha... (2 pages)View decision -
Decision Reference DRN5130855
12 Aug 2015 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Miss D has complained about the way The Royal Bank of Scotland Plc (“RBS”) has used the compensation it agreed to pay her after she complained about the mis-sale of payment protection insurance (“PPI”) policies.backgroundMiss D took out PPI alongside eleven loans that she ... (3 pages)View decision -
Decision Reference DRN-1723780
7 Oct 2020 Link Financial Outsourcing Limited Not upheldBanking and PaymentsDRN-1723780 The complaint Mr G is unhappy that Link Financial Outsourcing Limited (Link Financial) won’t accept the offer he made to settle a debt related to his current account. What happened Mr G’s debt with a bank was sold to Link Financial. Mr G made an offer to settle the debt. Howeve... (2 pages)View decision -
Decision Reference DRN9637614
14 Feb 2017 The Royal Bank of Scotland Plc Not upheldBanking and creditMs S complains that The Royal Bank of Scotland Plc has unfairly refused her application for a further advance. She would like RBS to apologise and accept her application so that she can clear her outstanding debts and lower her monthly payment.backgroundIn 2007 Ms S’... (2 pages)View decision