We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77095 results
-
Decision Reference DRN-2695463
20 Mar 2021 Barclays Bank Plc Not upheldBanking and PaymentsDRN-2695463 The complaint Mr A complains that Barclays Bank PLC (Barclays) chased him for the repayment of his debt despite a court order being in place preventing this. What happened Mr A held a business account with Barclays and in September 2018 they withdrew his overdraft facility and ... (3 pages)View decision -
Decision Reference DRN3273675
26 Sep 2016 The Co-operative Bank Plc Not upheldPayment protection insurance (PPI)Mrs R’s complaint is about the sale of payment protection insurance (PPI) policies in connection with a series of accounts she had with The Co-operative Bank PLC (The Co-op). The Co-op has agreed to uphold her complaint but she’s unhappy with the way it’s used the ... (2 pages)View decision -
Decision Reference DRN9883356
12 Oct 2015 R. Raphael & Sons Plc Not upheldBanking and creditMrs S complains that R. Raphael & Sons Plc (trading as Monument) paid a refund against her debt (which it had sold on) rather than to her direct. She wants to be paid the refund.backgroundMonument offered a refund relating to an optional Payment Break Plan (PBP... (1 page)View decision -
Decision Reference DRN-4546945
21 Mar 2024 American Express Services Europe Limited UpheldBanking and PaymentsDRN-4546945 The complaint Mr E complains American Express Services Europe Limited (AmEx): Allowed a significant amount of gambling transactions on his Platinum card and won’t write the remaining debt off Won’t write off the debt on what I’ll refer to as his Other card in recognition of t... (4 pages)View decision -
Decision Reference DRN0925441
6 Jan 2016 Moneybarn Limited Not upheldBanking and creditMr C complains about the way Moneybarn No. 1 Limited, trading as Moneybarn, handled the arrears on his account. He also said that it told him that if he voluntarily surrendered his car to it, there would be no fees to pay and that it would clear the account balance... (3 pages)View decision -
Decision Reference DRN4675469
7 Dec 2016 Santander UK Plc Not upheldBanking and creditMs M says Santander UK Plc has wrongly applied a default marker to her account.backgroundMs M says she came to a repayment plan through a debt referral agency that included making payments to Santander to clear her overdraft. She says Santander confirmed it was awa... (2 pages)View decision -
Decision Reference DRN3084114
28 May 2020 NewDay Ltd Not upheldBanking and creditMrs B complains that her account was defaulted, closed and passed on to debt collectors incorrectly by NewDay Ltd trading as Marbles after she got into arrears. backgroundMrs B got into arrears on her account and she agreed a no fee arrangement to pay back the arrears in May 2018. She was ... (3 pages)View decision -
Decision Reference DRN-3673985
23 Sep 2022 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-3673985 The complaint Miss B complains about Cabot Credit Management Group Limited’s actions when trying to collect a statue barred debt. What happened Cabot acquired a mail order debt in Miss B’s name in 2012. Cabot says its agents were instructed to collect the debt on its behalf and... (2 pages)View decision -
Decision Reference DRN6048356
3 Oct 2018 Santander UK Plc Not upheldBanking and creditMrs B complains that she’s being pursued for repayment of the money that was lent to her under a fixed sum loan agreement with Santander UK plc, trading as Santander Cards. She also complains about the adverse information that’s been recorded on her credit file. ... (2 pages)View decision -
Decision Reference DRN8454617
18 Dec 2013 Barclays Bank Plc Not upheldBanking and creditMrs K complains that Barclays Bank PLC, trading as Barclaycard, allowed her to borrow money she could not afford to repay and failed to deal appropriately with her request for assistance during a period of financial difficulty. She wants Barclaycard to retain the debt, cancel rolled up ... (3 pages)View decision