We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70898 results
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Decision Reference DRN6237679
30 Sep 2013 Santander Cards UK Limited Not upheldBanking and creditMr R complains that Santander Cards UK Limited passed his account to another company without telling him. He says that a member of his family paid off the debt, although he is still being asked to repay it, and that it has also increased significantly. Mr R wants Santander to reduce the ... (2 pages)View decision -
Decision Reference DRN2903027
20 Jan 2015 Capquest Debt Recovery Limited Not upheldBanking and creditMr R complains about a debt that Capquest Debt Recovery Limited is seeking repayment of. He is unhappy the debt was passed to Capquest without his knowledge and he refuses to accept Capquest’s demands for payment as he is still paying the original creditor. background Capquest was ap... (2 pages)View decision -
Decision Reference DRN2683566
11 Jul 2013 Santander Cards UK Limited Not upheldBanking and creditMiss F complains that Santander Cards UK Limited has wrongly issued a default notice and recorded adverse information on her account. She says she was not aware she owed the debt, but has now repaid it and would like the adverse information to be removed. backgroundMiss F held a store... (2 pages)View decision -
Decision Reference DRN3824914
30 Mar 2019 Lowell Financial Ltd UpheldBanking and creditMr S complains that Lowell Financial Ltd wrote to him demanding payment of an outstanding debt when it’d agreed to correspond with his father. He says Lowell Financial won’t agree his father’s offer to settle the debt.This complaint is brought on Mr S’s behalf by h... (2 pages)View decision -
Decision Reference DRN7168229
15 Dec 2016 Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A. Not upheldInsurance (excluding PPI)Mr S complains about the way that Mapfre Asistencia, Compania Internacional De Seguros y Reaseguros, S.A.(“Mapfre”) has handled his claim after he was taken ill abroad.I’ve previously issued a provisional decision in respect of this complaint. Mr S has responded to t... (4 pages)View decision -
Decision Reference DRN7203364
10 Feb 2015 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mr T’s complaint concerns his credit card and an associated payment protection insurance (PPI) policy – both sold by Capital One (Europe) plc. He is unhappy that a debt remains on the card after having made a successful claim on the PPI policy and with Capital One’s pursuit of the debt... (2 pages)View decision -
Decision Reference DRN-3425593
23 May 2022 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-3425593 The complaint Mr F has complained that Cabot Credit Management Group Limited are pursuing him for a debt which he feels they haven’t sufficiently proven he owes them. What happened This complaint is about a credit card account that was opened in 2016, defaulted in 2020, and was... (2 pages)View decision -
Decision Reference DRN5492328
22 Oct 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMr B complains about Cabot Credit Management Group Limited (“Cabot”) regarding entries which appear on his credit report. He wants Cabot to remove an entry dated March 2018 from his credit report. backgroundUntil 2013 Mr B held a current account and credit card with a... (2 pages)View decision -
Decision Reference DRN4824845
30 Mar 2015 1st Credit Limited UpheldBanking and creditMr C has complained that 1st Credit Limited continued to ask him for payment of a debt when he believes this was not enforceable.backgroundIn June 2014 1st Credit contacted Mr C asking him to repay £14,818.08. This was a debt they’d bought from the original credit card... (2 pages)View decision -
Decision Reference DRN-3745316
4 Nov 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3745316 The complaint Mr H complains that NewDay Ltd trading as Marbles lent to him on his marbles and Aqua cards irresponsibly. What happened Mr H had two cards from NewDay, a marbles card (agreed in October 2016) and an Aqua card (agreed in September 2013). For simplicity, I will ref... (6 pages)View decision
