We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77095 results
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Decision Reference DRN8051769
18 Feb 2020 Cabot Credit Management Group Limited Not upheldBanking and creditMr H is disputing the sum that that Cabot Credit Management Group Limited, trading as Cabot Financial (Europe) Limited, are asking him to repay. He has complained that Cabot hasn’t shown him proof of the amount owing.backgroundMr H had a loan which was opened in February 2014. The loan was... (3 pages)View decision -
Decision Reference DRN0329103
10 May 2013 Barclays Bank Plc Not upheldBanking and creditMs F complains Barclays put a charge on the late Mr E’s property – and will not remove the charge even though the debt has been repaid.Ms F is the beneficiary of Mr E’s estate. Mr E’s executors gave her permission to bring a complaint to us on behalf of his estate.backgroundMr E’s exec... (2 pages)View decision -
Decision Reference DRN7590272
18 Jul 2017 Lloyds Bank PLC Not upheldBanking and creditMr D complains about the action taken by Lloyds Bank PLC to recover an outstanding amount.backgroundMr D previously held some loans and a bank account with Lloyds. The bank have been trying to recover the outstanding balance since 2001.Mr D is unhappy that he has been th... (2 pages)View decision -
Decision Reference DRN9853591
15 Nov 2016 Bank of Scotland Plc Not upheldBanking and creditMiss C complains that Bank of Scotland plc (trading as Halifax) sold her credit card debt to a third party without telling her. She also says her original credit card application is fraudulent.background Miss C took out a Halifax credit card in June 2003. She says ... (2 pages)View decision -
Decision Reference DRN-4635507
19 Jun 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4635507 The complaint Miss J complains that Barclays Bank UK PLC trading as Barclaycard sent a refund to a debt collection agency (DCA). What happened Miss J had a credit card from Barclaycard. In 2022, she ran into financial difficulty and the payments to her Barclaycard stopped. Af... (2 pages)View decision -
Decision Reference DRN6483022
19 Dec 2013 NEO Media Solutions Limited UpheldBanking and creditMrs C complains that NEO Media Solutions Limited (trading as One Debt Solution) failed to administer her debt management plan appropriately.our initial conclusionsOur adjudicator upheld the complaint. She concluded that One Debt Solution failed to meet the requirements of the Of... (2 pages)View decision -
Decision Reference DRN1278697
22 Nov 2017 University of Bradford Not upheldBanking and creditMr K complains that the University of Bradford (the “University”) sent his details to a debt collection agency without providing him with any written notice. He says the unexpected demands from the University’s debt collectors had a particularly adverse effect on him becaus... (2 pages)View decision -
Decision Reference DRN-4546945
21 Mar 2024 American Express Services Europe Limited UpheldBanking and PaymentsDRN-4546945 The complaint Mr E complains American Express Services Europe Limited (AmEx): Allowed a significant amount of gambling transactions on his Platinum card and won’t write the remaining debt off Won’t write off the debt on what I’ll refer to as his Other card in recognition of t... (4 pages)View decision -
Decision Reference DRN2673238
20 Nov 2015 Swinton Group Ltd UpheldInsurance (excluding PPI)Miss R complains that Swinton Group Ltd cancelled her motor insurance policy. She’s also unhappy that it used a debt collection agency to pursue her for a debt.Miss R wants the debt cancelled and compensation for the way things have been handled. backgroundMiss R took ... (4 pages)View decision -
Decision Reference DRN2240400
19 Sep 2019 Lloyds Bank PLC Not upheldBanking and creditMiss K isn’t happy that Lloyds Bank PLC passed a refund for interest and charges on to the firm they sold her debt to (who I’ll call “C”). backgroundLloyds carried out a review of a number of customer’s accounts. It was identified during this review that Miss K’s account hadn’t been manage... (2 pages)View decision