We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77095 results
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Decision Reference DRN5198860
17 Nov 2015 Barclays Bank Plc Not upheldBanking and creditMr and Mrs F complain that Barclays Bank Plc (trading as the Woolwich) hasn’t treated them fairly and sympathetically to help them find a way to pay off the outstanding debt at the end of their mortgage.background Mr and Mrs F had a residential mortgage with the Woo... (4 pages)View decision -
Decision Reference DRN6577926
5 Aug 2014 Barclays Bank Plc Not upheldBanking and creditMrs C complains that Barclays Bank PLC, trading as Barclaycard, will not accept her settlement proposal for the credit card debt that she owes to it. She is being helped with her complaint by her father-in-law.backgroundMrs C had a credit card debt to Barclaycard that she was unable t... (2 pages)View decision -
Decision Reference DRN3033463
25 Mar 2014 HSBC Bank plc Not upheldBanking and creditMr G complains that HSBC Bank plc has not treated he and his ex-business partner equally in collecting their outstanding partnership debt. He wants the bank to agree that he is not liable for the repayment of the remaining debt. backgroundMr G and another person were partners in a busin... (2 pages)View decision -
Decision Reference DRN9817466
18 Feb 2015 National Westminster Bank Plc Not upheldBanking and creditMr V complains that National Westminster Bank Plc is acting unfairly in pursuing him for a debt he owes in relation to a personal guarantee.background Mr V and his colleague who I shall call “Mr Z” were both co-directors of a company I shall call “Q”. Mr V and Mr Z signed a personal g... (3 pages)View decision -
Decision Reference DRN9355273
17 Dec 2015 Capquest Debt Recovery Limited UpheldBanking and creditMr F complains that Capquest Debt Recovery Limited has been pursuing him for a debt which he does not owe.backgroundCapquest obtained a County Court Judgment (CCJ) against Mr F. He says he only found out when he was later alerted by a credit reference agency. In 2... (2 pages)View decision -
Decision Reference DRN9808173
9 May 2019 Scottish Friendly Assurance Society Limited Not upheldBanking and creditThis complaint’s about a consolidation re-mortgage Mr and Mrs B took out in 2006 on advice given by a representative of a business that is no longer trading. Responsibility for its activities has been taken on by Scottish Friendly Assurance Society Limited (“SF”) Mr a... (3 pages)View decision -
Decision Reference DRN6346869
23 Jun 2017 Barclays Bank Plc Not upheldBanking and creditMr D complains about Barclays Bank Plc (t/a Barclaycard). He says after he told it of his financial difficulties it promised to put a hold on charges on his account. He says he’s now been given more than £300 in extra charges. And he says his credit file has bee... (3 pages)View decision -
Decision Reference DRN7739325
21 Jun 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMrs B complains about the way Cabot Credit Management Group Limited has managed her debt. backgroundMrs B took out an unsecured personal loan with a third party in 2008. The amount outstanding is around £23,000. Cabot bought the debt from in 2012, but at this time ano... (3 pages)View decision -
Decision Reference DRN7382973
4 Sep 2015 MKDP LLP Not upheldBanking and creditMr G complains that MKDP LLP (MKDP) is unfairly trying to recover a debt from him. He says it hasn’t provided information he asked for about a debt it is trying to recover. He wants MKDP to stop what he thinks is its illegal activities, remove the debt from his cr... (4 pages)View decision -
Decision Reference DRN8067261
13 Dec 2019 Clydesdale Bank Plc UpheldBanking and creditThis complaint is about a Yorkshire Bank-branded mortgage and secured loan Mr and Mrs M hold with Clydesdale Bank PLC. Mr and Mrs M are unhappy that the mortgage was switched to interest-only in 2009. There are two issues with the secured loan, which are, in summary: it consolidated about... (3 pages)View decision