We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74386 results
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Decision Reference DRN4622529
24 Jul 2019 Nationwide Building Society Not upheldBanking and creditMr E complains that Nationwide Building Society (“Nationwide”) sold him an unaffordable loan and that it’s treated him unfairly while he’s experienced financial difficulties. Mr E has been represented when bringing this complaint. To keep things simple I’ve referred to him and his represen... (6 pages)View decision -
Decision Reference DRN2704722
15 May 2014 Lloyds Bank PLC Not upheldBanking and creditMr W complains that Lloyds Bank PLC is holding him responsible for a debt on a credit card account. Mr W says he is the victim of fraud and did not apply for the account. He also says Lloyds has provided poor customer service in dealing with the matter. Mr W wants Lloyds to accept re... (2 pages)View decision -
Decision Reference DRN8067261
13 Dec 2019 Clydesdale Bank Plc UpheldBanking and creditThis complaint is about a Yorkshire Bank-branded mortgage and secured loan Mr and Mrs M hold with Clydesdale Bank PLC. Mr and Mrs M are unhappy that the mortgage was switched to interest-only in 2009. There are two issues with the secured loan, which are, in summary: it consolidated about... (3 pages)View decision -
Decision Reference DRN-2854577
23 Jul 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2854577 The complaint Mr P’s complained that Barclays Bank UK PLC (“Barclays”) cancelled his credit card due to him being in persistent debt – even though he was making payments towards the balance. What happened Mr P had a Barclays credit card for a number of years. He said he’d alwa... (2 pages)View decision -
Decision Reference DRN6623125
27 Nov 2014 Swinton Group Ltd UpheldInsurance (excluding PPI)Ms J complained about the amount Swinton Group Ltd charged her following the cancellation of her insurance policies. She was also unhappy about how she was pursued for the money owed.backgroundMs J held home insurance through Swinton. When she cancelled the policy Swinton told her tha... (3 pages)View decision -
Decision Reference DRN2859181
8 Jan 2020 Cabot Credit Management Group Limited Not upheldBanking and creditMrs O has complained that Cabot Credit Management Group Limited (‘Cabot’) failed to supply paperwork when requested relating to a debt. Mrs O is also unhappy with the steps Cabot has taken to recover this debt and any costs and charges it has added.Mrs O wants Cabot to cease collection act... (3 pages)View decision -
Decision Reference DRN6596078
22 May 2014 Bradford & Bingley Plc Not upheldBanking and creditMr and Mrs W complain that Bradford & Bingley Plc continues to pursue them for the shortfall on their mortgage following repossession of their property.backgroundMr and Mrs W had a mortgage with Bradford & Bingley. In 1991, their property was repossessed and sold, leaving a sub... (3 pages)View decision -
Decision Reference DRN7136469
18 May 2016 Drydens Limited Not upheldBanking and creditMr R complains that Drydens Limited, trading as Drydens Fairfax Solicitors, (“DL”) is unfairlypursuing him for a debt. He says that the debt is statute barred because the mortgage lenderhadn’t contacted him within 12 years.backgroundMr R was the owner of a property ... (4 pages)View decision -
Decision Reference DRN0368597
29 Apr 2014 Equidebt Limited UpheldBanking and creditMrs C complains that Equidebt Limited has pursued her for a debt that does not belong to her. Equidebt is now in administration. backgroundA debt was transferred to Equidebt in June 2012. It contacted Mrs C and asked her to make repayments to the debt. Mrs C agreed to pay £100 a mon... (2 pages)View decision -
Decision Reference DRN1673022
8 Mar 2016 HSBC Bank plc UpheldBanking and creditMr R says HSBC Bank Plc should issue a notice of satisfaction against the CCJ (county court judgment) on his current account. backgroundMr R entered into an IVA (individual voluntary arrangement) in May 2012. There was already a CCJ on his HSBC current and loan accou... (2 pages)View decision
