We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69825 results
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Decision Reference DRN-4045148
27 Mar 2023 Barclays Bank UK PLC UpheldConsumer CreditDRN-4045148 The complaint Mr T is unhappy that Barclays Bank UK PLC are pursuing him to repay an unsecured personal loan taken out in 2014. What happened Mr T has said that he doesn’t remember taking out an unsecured loan in 2014 and that he has never received any contact or correspondence... (3 pages)View decision -
Decision Reference DRN7336968
24 May 2019 Capquest Debt Recovery Limited UpheldBanking and creditMr C complains that Capquest Debt Recovery Limited continued to chase him for debt that didn’t belong to him, even after he made them aware.backgroundMr C started receiving letters from Capquest in May 2017. Capquest explained they were chasing an outstanding debt t... (2 pages)View decision -
Decision Reference DRN0885479
23 Dec 2019 Cabot Credit Management Group Limited Not upheldBanking and creditMr C complains that Cabot Credit Management Group Limited obtained a County Court Judgement (CCJ) against him before he had a chance to set up a payment plan.backgroundMr C had a credit card debt which Cabot bought in September 2015. Cabot wrote to him to let him know and asked that he con... (2 pages)View decision -
Decision Reference DRN4530028
21 Apr 2015 National Westminster Bank Plc Not upheldBanking and creditMr O complains about the way National Westminster Bank Plc treated his complaint and says this led to him incurring a large amount of legal fees.backgroundMr O says he has been badly treated by the bank in a number of ways. He had previously complained to this servi... (2 pages)View decision -
Decision Reference DRN7591529
8 Nov 2017 PRA Group (UK) Limited UpheldBanking and creditMrs H’s complaint is about a debt that PRA Group (UK) Limited is collecting from her. She says she can’t afford to make any level of repayment, and thinks it should be written off in light of her circumstances. backgroundMrs H asked PRA to write off the debt owed ... (3 pages)View decision -
Decision Reference DRN5568100
13 Apr 2017 HSBC Bank plc Not upheldBanking and creditMr B complains that HSBC Bank Plc shouldn’t have passed the overdraft debt on his business account to their debt recovery team. He wants this action reversed and his account reopened as he says that he was ill and this hindered his ability to make payments. He’d also l... (2 pages)View decision -
Decision Reference DRN-2177948
21 Sep 2020 TSB Bank plc Not upheldBanking and PaymentsDRN-2177948The complaintMiss G complains that TSB Bank plc (TSB) should have advised her differently when accepting a payment plan from a debt charity when defaulting on her credit card account would have been a better option for her. What happenedMiss G has a credit card account with TSB ... (2 pages)View decision -
Decision Reference DRN-3998953
27 Jun 2023 Lantern Debt Recovery Services Ltd Not upheldConsumer CreditDRN-3998953 The complaint Miss S complains Lantern Debt Recovery Services Ltd trading as Lantern started getting in touch about a debt which she didn’t know if it was hers. She’s also unhappy with Lantern’s responses which she’s said are confusing – and have mentioned different companies. ... (2 pages)View decision -
Decision Reference DRN2077028
10 May 2019 Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr R’s complain is about the compensation Bank of Scotland plc (BoS) paid to settle his complaint about a mis-sold payment protection insurance (PPI) policy that was taken out alongside a loan.backgroundIn 2001 Mr R took out a loan with PPI through BoS. The premium fo... (5 pages)View decision -
Decision Reference DRN-4873972
30 Oct 2024 Oakbrook Finance Limited Not upheldConsumer CreditDRN-4873972 The complaint Miss B complains that Oakbrook Finance Limited, trading as Likely Loans, sold her debt and has reported incorrect markers on her credit file. What happened Miss B took a loan out with Oakbrook in February 2021. She contacted Oakbrook in April 2023 because her c... (3 pages)View decision
