We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70898 results
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Decision Reference DRN-1723780
7 Oct 2020 Link Financial Outsourcing Limited Not upheldBanking and PaymentsDRN-1723780 The complaint Mr G is unhappy that Link Financial Outsourcing Limited (Link Financial) won’t accept the offer he made to settle a debt related to his current account. What happened Mr G’s debt with a bank was sold to Link Financial. Mr G made an offer to settle the debt. Howeve... (2 pages)View decision -
Decision Reference DRN6656397
5 Aug 2019 National Westminster Bank Plc Not upheldInvestment and pensionsThe liquidator of K complains that National Westminster Bank Plc hasn’t paid enough compensation in respect of an interest rate hedging product (IRHP) it sold to K in 2003.(The liquidator has also made a complaint on behalf of a second limited company, which I’ll call ‘N’. A Mr C, who in 2... (7 pages)View decision -
Decision Reference DRN7810935
5 May 2015 HSBC Bank plc Not upheldBanking and creditMr and Mrs B complain that HSBC Bank Plc wrongly pursued them for debts of a company that has been dissolved. They also complain that HSBC did not treat them fairly in connection with a mortgage.backgroundMr B was a director and shareholder in D, a limited company. ... (5 pages)View decision -
Decision Reference DRN6549765
10 Apr 2013 National Westminster Bank Plc Not upheldBanking and creditMiss R complains about the way the bank has treated her over the years, first in pursuing for the repayment of a mortgage held in her ex-partner’s name and then selling her two loans which were unaffordable.background Miss R’s ex-partner took out a mortgage with NatWest to buy the pro... (3 pages)View decision -
Decision Reference DRN1996111
22 Sep 2016 Robinson Way Limited Not upheldBanking and creditMr W complains that Robinson Way Limited is asking him to repay a debt that he disputes. backgroundRobinson Way pursued Mr W in respect of a debt. Mr W says that, even though he has made it clear to Robinson Way that he disputes liability and does not consider the d... (2 pages)View decision -
Decision Reference DRN-4451793
13 Nov 2023 Progressive Money Limited Not upheldConsumer CreditDRN-4451793 The complaint Miss C complains that Progressive Money Limited (‘Progressive’) irresponsibly gave her a loan that she couldn’t afford in August 2017. What happened In 2017, Miss C applied for a loan with Progressive. The loan amount was £5,000, the term was 48 months and the mon... (3 pages)View decision -
Decision Reference DRN9006321
11 Jul 2013 NCO Europe Limited Not upheldBanking and creditMr E complains about being asked to repay a debt by NCO Europe Limited. He believes he was harassed and is also unhappy that he did not receive anything to show that NCO Europe was authorised to collect the debt. Our service is dealing with several complaints by Mr E and I would stress t... (2 pages)View decision -
Decision Reference DRN8203146
4 Nov 2015 Mackenzie Hall Limited Not upheldBanking and creditMs M complains that Mackenzie Hall Limited (MHL) didn’t refund the £215.50 payment she made to them in respect of a payday loan account. backgroundMs M had an account with a payday lender between 2010 and 2014. The balance of this account was sold on to MHL, and then... (2 pages)View decision -
Decision Reference DRN9704804
25 Sep 2018 Next Retail Limited UpheldBanking and creditMrs A isn’t happy because Next Retail Limited has passed her account to a debt collector. background The background to this complaint is set out in my provisional decision. I’ve attached a copy and it forms part of my final decision. In summary I explained that I... (5 pages)View decision -
Decision Reference DRN3036055
15 Mar 2016 Cabot Financial (Europe) Limited Not upheldBanking and creditMrs M complains that Cabot Financial (Europe) Limited is asking her to repay a debt which has been written off. It also started court proceedings when it knew she was disputing the debt. She is assisted in her complaint by her husband, Mr M. backgroundMrs M held ... (3 pages)View decision