We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77095 results
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Decision Reference DRN4637846
3 Feb 2015 Compello Operations Limited Not upheldBanking and creditMr A complains that Compello Operations Limited (the business) has not provided him with the evidence he asked for about the debt it says he owes. He says that the business keeps changing the entity used to contact him.backgroundMr A contacted the business to ask for proof that the de... (2 pages)View decision -
Decision Reference DRN1997754
7 Aug 2019 Legal & General Partnership Services Limited Not upheldBanking and creditMr L complains about advice he was given by AWD Home Finance Limited, a broker and appointed representative of Legal & General Partnership Services Limited. He says he was mis-sold a mortgage. A complaints management company (CMC) has brought this complaint on behalf of Mr L.background... (2 pages)View decision -
Decision Reference DRN6635001
30 Sep 2013 WKD UK Limited UpheldBanking and creditMr B complains about a debt management plan he took out with WKD UK Limited (trading as Money Tailor). He says that the amount he owes his creditors has increased since he has been making the payments to Money Tailor. He believes the original contract was not fit for purpose and he has ... (2 pages)View decision -
Decision Reference DRN1114861
4 Dec 2015 Sterling Financial Security Ltd UpheldBanking and creditMr H complains that Sterling Financial Security Ltd (trading as Best Solution) has failed to provide a reasonable quality of debt management service to him.backgroundMr H signed up to a debt management arrangement with Best Solution, under which he paid it a lump sum ea... (2 pages)View decision -
Decision Reference DRN5511120
28 Mar 2017 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr E and his representative are unhappy about the advice he was given by Harrington Brooks (Accountants) Limited (trading as Harrington Brooks Debt Management) to enter into a debt management plan. They say it was mis-sold to him and wasn’t the appropriate solution for ... (2 pages)View decision -
Decision Reference DRN-2823213
18 May 2021 Ikano Bank AB (publ) UpheldConsumer CreditDRN-2823213 The complaint Mr T is complaining that Ikano Bank AB (publ) did not notify him a default would be registered. He’s also unhappy with the registration date of the default. What happened Mr T took out a loan with Ikano. He later experienced financial difficulties, so he came to a... (4 pages)View decision -
Decision Reference DRN5803831
20 Aug 2019 Cabot Credit Management Group Limited Not upheldBanking and creditMr J is unhappy with Cabot Credit Management Group Limited asking him to repay a debt, because he doesn’t think it has sufficient evidence to enforce it.backgroundMr J contacted Cabot in 2018 to ask for further information about a debt it was asking him to repay. Cabot said the debt relate... (2 pages)View decision -
Decision Reference DRN-3024912
15 Sep 2021 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3024912 The complaint Mr J complains that Barclays Bank UK PLC trading as Barclaycard (Barclaycard) lent to him irresponsibly. What happened Mr J had a Barclaycard since 2011. There were a number of limit increases as follows: Date Limit September 2011 £3000 February 2012 £5000 Septemb... (3 pages)View decision -
Decision Reference DRN9570815
30 Apr 2015 Capquest Debt Recovery Limited Not upheldBanking and creditMs F complains that Capquest Debt Recovery Limited (Capquest) has recorded incorrect information on her credit file.backgroundMs F had a mail order debt with a third party that was sold to Capquest. Ms F has explained that the debt is unenforceable and so Capquest sh... (2 pages)View decision -
Decision Reference DRN-4516190
12 Jan 2024 Arrow Global Limited UpheldConsumer CreditDRN-4516190 The complaint Mr C complains about Arrow Global Limited’s actions when attempting to collect a debt that was fraudulently opened in his name. What happened Mr C has explained that after he moved out of an address a scammer opened various credit commitments in his name, one of w... (2 pages)View decision