We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74386 results
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Decision Reference DRN4369065
26 Nov 2019 Barclays Bank UK PLC Not upheldBanking and creditMiss G complains that Barclays Bank UK PLC is now pursuing her for a debt which it previously agreed to write off. backgroundMiss G had an account with an overdraft with Barclays. After falling into financial difficulties the account was closed in 2018 with an outstanding balance of aroun... (2 pages)View decision -
Decision Reference DRN4472659
4 Apr 2017 Bank of Scotland Plc Not upheldBanking and creditT, a limited company, complains that Bank of Scotland PLC (BOS) has overcharged interest and it won’t agree to refund the amount overpaid. The complaint is brought on T’s behalf by its director, Mr T.backgroundT’s borrowing was restructured in 2006, with part of the... (2 pages)View decision -
Decision Reference DRN7382973
4 Sep 2015 MKDP LLP Not upheldBanking and creditMr G complains that MKDP LLP (MKDP) is unfairly trying to recover a debt from him. He says it hasn’t provided information he asked for about a debt it is trying to recover. He wants MKDP to stop what he thinks is its illegal activities, remove the debt from his cr... (4 pages)View decision -
Decision Reference DRN-3126653
14 Dec 2021 Wescot Credit Services Limited Not upheldConsumer CreditDRN-3126653 The complaint Ms C complains about Wescot Credit Services Limited trading as Wescot’s actions when trying to recover two debts from her. What happened Ms C has told us she entered into a Debt Management Plan (DMP) in 2013 via an organisation that provides debt advice (C). Ms C ... (2 pages)View decision -
Decision Reference DRN2794506
3 Feb 2018 HFC Bank Limited Not upheldPayment protection insurance (PPI)Mr M and Mrs T have complained about the way HFC Bank Limited compensated them for the mis-sale of a payment protection insurance (PPI) policy.backgroundMr M and Mrs T had a loan with HFC, which had a PPI policy.In 2017, they complained about the sale of the PPI ... (2 pages)View decision -
Decision Reference DRN5824059
1 Aug 2017 Vanquis Bank Limited UpheldBanking and creditMs G is represented by her brother, Mr G who brings this complaint on her behalf. He thinks that Vanquis Bank Limited (Vanquis) shouldn’t have allowed Ms G to take out a credit card with it – because she is a vulnerable consumer. backgroundIn May 2015, Ms G took o... (3 pages)View decision -
Decision Reference DRN-3028657
6 Sep 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3028657 The complaint Ms M complains that NewDay Ltd (Newday) lent to her irresponsibly and shouldn’t have suspended her Aqua card in November 2020. What happened Ms M applied for an Aqua card in January 2014 and was given a limit of £250. Then, increases were agreed on the Aqua card, ... (4 pages)View decision -
Decision Reference DRN1465929
7 Aug 2014 HSBC Bank plc Not upheldBanking and creditMr Z complains that HSBC Bank plc is requiring that he repay the debt of a company, under his personal guarantee, and about its conduct of his own business account. He wants the bank to agree not to require him to repay the debts involved.backgroundMr Z established a company in 2006. H... (2 pages)View decision -
Decision Reference DRN-3982685
18 Jul 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3982685 The complaint Mr P complains that Barclays Bank UK PLC (trading as Barclaycard) sold his credit card debt to a third-party firm without taking his personal circumstances into consideration. Mr P would like Barclaycard to write his debt off. What happened Mr P opened the credit ... (2 pages)View decision -
Decision Reference DRN5271703
11 Dec 2018 National Westminster Bank Plc Not upheldPayment protection insurance (PPI)Mr A’s complaint is about how National Westminster Bank Plc (NatWest) has used the compensation it offered to settle his complaint about a mis-sold payment protection insurance (PPI) policy which was attached to his credit card.backgroundMr A took out a credit card with ... (3 pages)View decision
