We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74386 results
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Decision Reference DRN5131794
25 Jun 2015 HSBC Bank plc Not upheldBanking and creditMr V complains on behalf of H, a limited company, that HSBC Bank Plc wrongly took over £8,800 from H’s current account.backgroundMr V was the director of two companies, H and a second company. Both companies had accounts with HSBC. In September 2014 H’s account was... (2 pages)View decision -
Decision Reference DRN4524346
22 Aug 2018 Tesco Personal Finance PLC Not upheldBanking and creditMr P complains about the way Tesco Personal Finance Plc has applied charges to his credit card account after he thought it was closed and how it has treated him since the account was reopened.backgroundIn July 2018 I issued a provisional decision saying that I didn’t ... (3 pages)View decision -
Decision Reference DRN9736632
22 Oct 2019 Oakbrook Finance Limited Not upheldBanking and creditMr B complains about Oakbrook Finance Limited, trading as ‘Likely Loans’ (“Likely Loans”) in relation to two loans he received from them. He feels that this lending was irresponsible and failed to take into account his other debts. He wants Likely Loans to refund all the interest he has pa... (3 pages)View decision -
Decision Reference DRN-5246544
10 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5246544 The complaint R, a partnership, comprising of Mr C and Ms T, complains that Barclays Bank UK PLC (Barclays) haven’t done what they’ve asked them to do when trying to remove one of the partners from their partnership business bank account. Mr C and Ms T are also unhappy that ... (3 pages)View decision -
Decision Reference DRN7311072
30 Mar 2016 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mr E is complaining that Lloyds Bank PLC (‘Lloyds’) mis-sold him a payment protection insurance (‘PPI’) policy. He’s unhappy with the amount it’s offered him in compensation.backgroundMr E took out a loan for £5,000 through Lloyds in 1999. He took out a single premium ... (3 pages)View decision -
Decision Reference DRN3031709
2 Mar 2017 Bank of Scotland Plc Not upheldBanking and creditMr A’s complaint’s about how Bank of Scotland plc (trading as Halifax) (“Halifax”) treated him when pursuing him for an outstanding debt.backgroundMr A says he started to experience financial difficulty in 2009 when he lost his job. At that time he had an outstanding... (3 pages)View decision -
Decision Reference DRN6557852
27 Oct 2015 Lloyds Bank PLC Not upheldBanking and creditMr and Mrs G say that Lloyds Bank PLC has not helped them with their financial situation. This has led to a large debt now being owed.background Some of the issues being complained of are some ten years old. Mr and Mrs G’s complaint is that had Lloyds acted differen... (3 pages)View decision -
Decision Reference DRN8101314
16 Apr 2014 Nationwide Building Society Not upheldBanking and creditMs K complains that the charges applied to her current account by Nationwide Building Society are adding to her financial difficulties. She wants a refund of the charges applied over the past six years. backgroundMs K first told Nationwide that she was in financial difficulties some ye... (1 page)View decision -
Decision Reference DRN9575067
1 Aug 2013 Link Financial Outsourcing Limited Not upheldBanking and creditMr A and Ms C complain about Link Financial Outsourcing Limited (Link) failing to write to them in larger font size. Mr A is visually impaired and had requested, through his debt management company, that all letters are in a larger sized font. He says Link failed to do this. backgroundT... (2 pages)View decision -
Decision Reference DRN-3225305
3 Feb 2022 Moorcroft Debt Recovery Limited Not upheldConsumer CreditDRN-3225305 The complaint Mr H complains about the way that Moorcroft Debt Recovery Limited (trading as Moorcroft Group) (“Moorcroft”) handled the collection of a debt. What happened Moorcroft is handling the collection of a debt on behalf of a business I will refer to as “S”. The debt rel... (2 pages)View decision
