We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69825 results
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Decision Reference DRN2863676
2 Aug 2016 Cheque Centres Limited Not upheldBanking and creditMr C complains that Cheque Centres Limited gave him unaffordable payday loans. He wants a refund of his interest and charges made and entries on his credit file to be removed.backgroundMr C said Cheque Centres Limited gave him payday loans in 2011 when he was in fin... (2 pages)View decision -
Decision Reference DRN-4068181
29 Jul 2023 Arrow Global Limited UpheldConsumer CreditDRN-4068181 The complaint Mr G complains about how Arrow Global Limited has dealt with his account. What happened Mr G makes a number of complaints about the management of his account which are well known to the parties. In summary he says Arrow has mismanaged his account and has caused hi... (2 pages)View decision -
Decision Reference DRN-3983629
26 Jul 2023 Santander UK Plc Not upheldBanking and PaymentsDRN-3983629 The complaint Mrs C has complained that Santander UK Plc has refused her request for a credit card debt to be written off. What happened Mrs C started to have difficulty making her credit card repayments in 2013. In 2021 the outstanding debt of £3,550.11 was passed from Santand... (2 pages)View decision -
Decision Reference DRN5564270
10 Apr 2014 National Westminster Bank Plc Not upheldBanking and creditMr J complains that National Westminster Bank Plc agreed to accept £75,000 in settlement of his liabilities, but then went back on its word and later provided confusing and contradictory information to his solicitors. background Mr J had a mortgage loan with NatWest, and also gave a sepa... (2 pages)View decision -
Decision Reference DRN0459112
31 Jul 2017 Cabot Financial (Europe) Limited Not upheldBanking and creditMr and Mrs R complain that Cabot Financial (Europe) Limited is chasing them for repayment of a debt which has already been settled.backgroundMr and Mrs R agreed a loan in 2007 secured on their home. The account defaulted in 2010 and Mr and Mrs R made reduced monthly... (2 pages)View decision -
Decision Reference DRN2081218
29 Aug 2018 Moneyplus Group Limited Not upheldBanking and creditMr F has complained that MoneyPlus Group Limited took over a debt management plan he had with a previous company and took payments without his permission.background Mr F had a debt management plan with Company E. Company E went into administration on 14 July 2017 ... (3 pages)View decision -
Decision Reference DRN-4815094
26 Jul 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4815094 The complaint Mr M complains Monzo Bank Ltd have treated him unfairly in relation to his Flex credit card account and the level of customer service it’s provided him. What happened Mr M held a bank account with an overdraft facility with Monzo. Mr M also held a Flex credit c... (4 pages)View decision -
Decision Reference DRN-2963236
18 Oct 2021 TFS Loans Limited UpheldConsumer CreditDRN-2963236 The complaint Mr S and Mrs S complained that TFS Loans Limited lent to them irresponsibly and provided them with a loan that was unaffordable. What happened Mr S and Mrs S were given a loan by TFS as follows: Date taken Loan status Number of monthly instalments Loan amount Mont... (5 pages)View decision -
Decision Reference DRN5201395
31 Oct 2016 Moneyplus Group Limited Not upheldBanking and creditMr B complains that he was mis-advised by Moneyplus Group Limited to enter an Individual Voluntary Arrangement (IVA). He says its cost him much more than staying on a debt management plan. He wants the IVA cancelled and a refund of the charges applied. backgroundOu... (2 pages)View decision -
Decision Reference DRN8189635
17 Oct 2013 The Co-operative Bank Plc UpheldBanking and creditMs M complains about the administration of a Professional Career Development Loan (PCDL) by The Co-operative Bank Plc. She says Co-operative Bank acted unfairly by referring the loan to a debt collection agency when she fell behind with payments and not reinstating it when asked. She al... (2 pages)View decision
