We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70868 results
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Decision Reference DRN-5309074
10 Feb 2025 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5309074 The complaint Mrs J complains that Barclays Bank Limited is reporting a debt on her credit file that it shouldn’t be reporting. Mrs J says this error has meant she hasn’t been offered more favourable mortgage rates. What happened Mrs J had an overdraft facility with Barclay... (3 pages)View decision -
Decision Reference DRN2918918
24 Nov 2016 Ashley Park Debt Solutions Limited Not upheldBanking and creditMiss G complains that Ashley Park Debt Solutions Limited, trading as Ashley Park Financial Solutions, (“APDSL”), didn’t provide her with appropriate information when she entered into a debt management plan (“DMP”) with it. The complaint is brought to this service on Mis... (2 pages)View decision -
Decision Reference DRN9080070
7 Dec 2018 Creation Financial Services Limited Not upheldBanking and creditMr P complains that he’s been making token payments to a debt he has with Creation Financial Services Limited (“Creation Finance”) but as he’s been making them to the incorrect account since 2008, he says they’re now statute barred and the business should write off his... (2 pages)View decision -
Decision Reference DRN4837424
7 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMrs V complains about a debt reduction agreement that she took out with NEO Media Solutions Limited, trading as One Debt Solution. She complains that it did not pay money to her creditors as it had agreed to do and that it did not refund her money to her when she requested it to do so.ba... (2 pages)View decision -
Decision Reference DRN6077450
27 Feb 2018 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mr B is unhappy with how Capital One (Europe) plc (‘Capital One’) has offered to resolve his complaint about a payment protection insurance (‘PPI’) attached to a credit card. backgroundMr B took out a credit card in 1998. At the same time he was sold a PPI policy. Mr... (3 pages)View decision -
Decision Reference DRN7365212
21 Feb 2017 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMrs W complains about the service she received from Harrington Brooks (Accountants) Limited under her debt management plan.backgroundMrs W set up a debt management plan (DMP) with a different business in April 2013. HB took over the management of Mrs W’s DMP a few da... (2 pages)View decision -
Decision Reference DRN-3797903
10 Nov 2022 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-3797903 The complaint Ms B is complaining that HSBC UK Bank Plc closed her credit card account. What happened Ms B had a credit card account with HSBC. In September 2016, September 2017 and September 2018 HSBC sent Ms B ‘persistent debt letters’ which explained that she was only making... (5 pages)View decision -
Decision Reference DRN1911678
16 Jan 2014 TSB Finance Not upheldBanking and creditMr and Mrs D complain, through their representatives, that they were mis-sold a mortgage by TSB Finance (“TSB”), a broker.backgroundIn 2005, Mr and Mrs D were looking to re-mortgage and sought advice from TSB. They were advised to take out a repayment mortgage over 15 years with a subs... (2 pages)View decision -
Decision Reference DRN7752184
11 Jul 2017 Paragon Finance Plc Not upheldBanking and creditMr H complains that Paragon Finance PLC have not reported arrears correctly to the credit reference agencies.backgroundMr H’s three credit card debts were originally sold in 2012. Paragon Finance PLC (trading as Idem) acquired them in December 2016. Idem say that, prior... (2 pages)View decision -
Decision Reference DRN2748510
6 Apr 2017 Skipton Building Society Not upheldBanking and creditMr S complains that Skipton Building Society is pursuing him for a debt he says he doesn’t owe. He says this is harassment and breaches regulations and legislation.backgroundMr S says Skipton sold his property for less than it was worth following a voluntary possession... (2 pages)View decision
