We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77095 results
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Decision Reference DRN-1723780
7 Oct 2020 Link Financial Outsourcing Limited Not upheldBanking and PaymentsDRN-1723780 The complaint Mr G is unhappy that Link Financial Outsourcing Limited (Link Financial) won’t accept the offer he made to settle a debt related to his current account. What happened Mr G’s debt with a bank was sold to Link Financial. Mr G made an offer to settle the debt. Howeve... (2 pages)View decision -
Decision Reference DRN6549765
10 Apr 2013 National Westminster Bank Plc Not upheldBanking and creditMiss R complains about the way the bank has treated her over the years, first in pursuing for the repayment of a mortgage held in her ex-partner’s name and then selling her two loans which were unaffordable.background Miss R’s ex-partner took out a mortgage with NatWest to buy the pro... (3 pages)View decision -
Decision Reference DRN-4451793
13 Nov 2023 Progressive Money Limited Not upheldConsumer CreditDRN-4451793 The complaint Miss C complains that Progressive Money Limited (‘Progressive’) irresponsibly gave her a loan that she couldn’t afford in August 2017. What happened In 2017, Miss C applied for a loan with Progressive. The loan amount was £5,000, the term was 48 months and the mon... (3 pages)View decision -
Decision Reference DRN-3505684
30 Jun 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3505684 The complaint Mr N says AvantCredit of UK, LLC irresponsibly lent to him. What happened Mr N took out a 24-month instalment loan for £7,000 from AvantCredit on 15 May 2016. The monthly repayments were £426.48 and the total repayable was £10,235.56. Mr N says the lender did not ... (5 pages)View decision -
Decision Reference DRN5201395
31 Oct 2016 Moneyplus Group Limited Not upheldBanking and creditMr B complains that he was mis-advised by Moneyplus Group Limited to enter an Individual Voluntary Arrangement (IVA). He says its cost him much more than staying on a debt management plan. He wants the IVA cancelled and a refund of the charges applied. backgroundOu... (2 pages)View decision -
Decision Reference DRN1996111
22 Sep 2016 Robinson Way Limited Not upheldBanking and creditMr W complains that Robinson Way Limited is asking him to repay a debt that he disputes. backgroundRobinson Way pursued Mr W in respect of a debt. Mr W says that, even though he has made it clear to Robinson Way that he disputes liability and does not consider the d... (2 pages)View decision -
Decision Reference DRN0351392
17 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr T complains that NEO Media Solutions Limited (trading as One Debt Solution) did not pass on to his creditors payments he made to it under a debt management agreement, and refused to return his payments after he cancelled his agreement with it.backgroundOur adjudicator recommended tha... (2 pages)View decision -
Decision Reference DRN2727544
3 Sep 2015 Clear View Finance Limited UpheldBanking and creditMr A complains that Clear View Finance Limited didn’t pass on money to his creditors under a debt reduction plan.backgroundMr A had a debt management plan with Clear View. Under the plan Mr A paid Clear View £240 each month. It would take out its monthly fee and t... (2 pages)View decision -
Decision Reference DRN9665984
23 Oct 2018 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mr F’s complaint is that Capital One (Europe) plc has used compensation due to him to reduce the debt it says Mr F owes on a credit card.backgroundIn 2006 Mr F got into financial difficulties and entered an Individual Voluntary Arrangement (IVA). The IVA was comple... (2 pages)View decision -
Decision Reference DRN0656750
13 Feb 2019 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)This is a complaint about how The Royal Bank of Scotland Plc (‘RBS’) paid Mr R’s share of compensation for mis-sold payment protection insurance (‘PPI’). backgroundMr and Mrs R had taken out eight loans with RBS and they bought PPI policies at the same time. In or a... (2 pages)View decision