We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70856 results
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Decision Reference DRN-2379201
12 Jan 2021 Arrow Global Limited Not upheldConsumer CreditDRN-2379201 The complaint Mr F complains that Arrow Global Limited obtained a County Court judgment (CCJ) against him despite the debt being subject of a Debt Management Plan (DMP). He wants the judgment to be set aside and compensation. What happened Mr F tells us that he entered into an ... (3 pages)View decision -
Decision Reference DRN6005000
20 Feb 2019 United Trust Bank Limited UpheldBanking and creditMs P is unhappy that United Trust Bank Limited is holding her responsible for a debt of £50,000 secured on her property which she says she didn’t take out. backgroundIn October 2016 a £50,000 loan secured against Ms P’s property was taken out online, via a broker, ... (4 pages)View decision -
Decision Reference DRN4602533
15 Nov 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMs P complains that a debt management plan was mis-sold to her by Harrington Brooks (Accountants) Limited. She also complains about the way that the plan has been administered. She is being helped with her complaint by a representative. backgroundMs P entered into a... (2 pages)View decision -
Decision Reference DRN9728137
28 Nov 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMiss K, represented by a claims management company (CMC), complains that Harrington Brooks (Accountants) Limited (the business) did not tell her about the free debt services available when she entered into her debt management plan (DMP).backgroundMiss K entered into... (2 pages)View decision -
Decision Reference DRN5415398
19 Sep 2019 Legal & General Partnership Services Limited Not upheldBanking and creditAn appointed representative of Legal & General Partnership Services Limited (L&G) made a recommendation to Mr and Mrs P for a remortgage. They also consolidated a credit card debt and three loans into the new mortgage. They complain through their solicitors that the advice was unsu... (3 pages)View decision -
Decision Reference DRN6382861
24 Jun 2015 Provident Personal Credit Limited Not upheldBanking and creditMr M complains that Provident Personal Credit Limited has told him the wrong outstanding balance on his account. backgroundMr M asked a charity to help him with his debts and he set up a debt management plan. He says that Provident told the charity that the total ... (1 page)View decision -
Decision Reference DRN9118493
24 Nov 2015 Wescot Credit Services Limited Not upheldBanking and creditMr G complains that Wescot Credit Services Limited (“WCSL”) has unfairly harassed him in pursuing him for a debt which had been settled, and that it hasn’t handled his data correctly.backgroundMr G had a debt with a lender (“L”). Mr G said that he had sent L a cheq... (3 pages)View decision -
Decision Reference DRN-5134439
20 Dec 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5134439 The complaint Mrs S complains that Barclays Bank UK PLC trading as Barclaycard (“Barclaycard”) suspended her credit card despite her making payments. She also complains that Barclaycard failed to treat her appropriately as a vulnerable customer. What happened Mrs S has a cre... (3 pages)View decision -
Decision Reference DRN-1110164
22 Apr 2020 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-1110164The complaintMrs W complains Barclays Bank UK PLC failed to remove her from a joint bank account she held with her husband. This led to her being pursued for an outstanding debt and a default notice was placed on her credit file. What happenedMrs W held a joint bank account with... (3 pages)View decision -
Decision Reference DRN-3572034
4 Jul 2022 Zopa Limited Not upheldConsumer CreditDRN-3572034 The complaint Mr C complains about a finance agreement he took out with Zopa Limited (“Zopa”). What happened In July 2019 Mr C entered into a finance agreement with Zopa. Under the agreement Mr C borrowed £10,000 the agreement was to last for 36 months. Mr W’s monthly repayment... (5 pages)View decision
