We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69825 results
-
Decision Reference DRN6346634
2 Jan 2014 Lloyds Bank PLC Not upheldBanking and creditMr D complains that Lloyds Bank PLC acted under false pretences to convince him to sign an increased guarantee for the debts of two companies where he was a director. He wants the bank to agree to accept a lower figure in settlement of his liability under the guarantees.backgroundMr D w... (2 pages)View decision -
Decision Reference DRN5854670
2 Jan 2014 Lloyds Bank PLC Not upheldBanking and creditMr B complains that Lloyds Bank PLC acted under false pretences to convince him to sign an increased guarantee for the debts of two companies where he was a director. He wants the bank to agree to accept a lower figure in settlement of his liability under the guarantees.backgroundMr B w... (2 pages)View decision -
Decision Reference DRN0463777
6 Jun 2014 Legal & General Partnership Services Limited Not upheldBanking and creditThrough a claims management company (CMC) Mr and Mrs T complain that a mortgage was mis-sold to them in 2006 by an appointed representative (AWD) of Legal & General Partnership Services Limited.backgroundIn 2006 Mr and Mrs T were given mortgage advice by AWD, as a result of which t... (2 pages)View decision -
Decision Reference DRN6154531
13 Oct 2015 Nationwide Building Society Not upheldBanking and creditMrs E complained because Nationwide Building Society refused her application for a personal loan.backgroundIn September 2014, Mrs E became aware of a large amount of credit card debt which her husband had built up in her name. She consulted a financial advisor, and ... (2 pages)View decision -
Decision Reference DRN3400265
27 Aug 2019 HSBC UK Bank Plc Not upheldBanking and creditMrs C complains about information HSBC UK Bank Plc has recorded on her credit file. backgroundMrs C says HSBC incorrectly applied a default to her credit file as a result of an error. She says this has resulted in considerable and unnecessary stress and costs. She wants the default removed... (2 pages)View decision -
Decision Reference DRN0316207
28 May 2013 EUI Limited UpheldInsurance (excluding PPI)Mrs L has complained that a debt collection agency is pursuing her for a debt related to her motor insurance policy, which she believed had been resolved in September 2008. backgroundMrs L had been insured with EUI Limited (trading as Diamond) for some years. At her 2008 renewal, sh... (2 pages)View decision -
Decision Reference DRN8567350
9 Feb 2016 Santander UK Plc Not upheldBanking and creditMr A complains that his credit file wrongly shows a default for an overdraft that he thought Santander UK plc had written off.backgroundMr A says there was fraud on his account. He says the bank gave him an overdraft while it investigated. It later paid back to him o... (2 pages)View decision -
Decision Reference DRN4753383
24 Oct 2016 DEBT CORRECT Not upheldBanking and creditMr H complains that Debt Correct Limited mis-sold him a debt management plan (DMP) as it didn’t advise him that he could get free debt advice elsewhere and he’d like a refund of the fees he paid. Mr H is represented by a claims management company - but I’ll refer to... (2 pages)View decision -
Decision Reference DRN-2661460
18 Mar 2021 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-2661460 The complaint Ms M is unhappy because Bank of Scotland plc trading as Halifax (“Halifax”) declined her request for a £50 overdraft. What happened Ms M asked Halifax for a £50 overdraft in August 2020, and Halifax declined her request. Ms M wasn’t happy and complained to Halifax... (2 pages)View decision -
Decision Reference DRN-2811126
26 May 2021 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-2811126 The complaint Mrs L is unhappy that Tesco Personal Finance PLC suspended her account on the basis that Mrs L was in persistent debt. Mrs L is also unhappy that she’s still being charged monthly interest. What happened In September 2018, Mrs L received a letter from Tesco advisi... (2 pages)View decision
