We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74313 results
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Decision Reference DRN6623125
27 Nov 2014 Swinton Group Ltd UpheldInsurance (excluding PPI)Ms J complained about the amount Swinton Group Ltd charged her following the cancellation of her insurance policies. She was also unhappy about how she was pursued for the money owed.backgroundMs J held home insurance through Swinton. When she cancelled the policy Swinton told her tha... (3 pages)View decision -
Decision Reference DRN-2636583
11 Jun 2021 Intrum UK Limited Not upheldBanking and PaymentsDRN-2636583 The complaint Ms B complains about the actions of Intrum UK Limited (Intrum) regarding a debt it says she owes. What happened The debt Ms B complains about originated from a current account overdraft facility provided to her by a bank. The original account was closed in Septemb... (3 pages)View decision -
Decision Reference DRN-2864019
8 Jun 2021 Equifax Limited Not upheldConsumer CreditDRN-2864019 The complaint Mrs P has complained that Equifax Limited gave her address to a debt collector. What happened In 2020, a debt collector contacted Mrs P about an old account, and told her they got her address from Equifax. Mrs P complained. She explained she was worried that if Eq... (2 pages)View decision -
Decision Reference DRN8092863
15 Apr 2019 Arrow Global Limited Not upheldBanking and creditMrs B complains about Arrow Global Limited’s handling of a debt they say she owes them. backgroundMrs B is represented in this complaint, but for ease I’ll refer to Mrs B below when describing the actions of her or her representative.Mrs B took out a credit card ac... (3 pages)View decision -
Decision Reference DRN-2519983
10 Mar 2021 NRAM Limited UpheldMortgagesDRN-2519983 The complaint Ms F and Mr P complain that NRAM Limited wrongly recorded missed payments on their credit files. They that it corrects their credit files and pays compensation. What happened Ms F and Mr P had a mortgage with NRAM. They were in financial difficulties and entered i... (2 pages)View decision -
Decision Reference DRN9792572
1 Mar 2016 Bank of Scotland Plc Not upheldBanking and creditMiss A complains Bank of Scotland plc trading as Halifax (Halifax) won’t let her pay money into a closed account with an outstanding overdraft. She’s unhappy her payments were either put into a new account or lost. She’s also tried to change her name from Mrs B to M... (3 pages)View decision -
Decision Reference DRN2859181
8 Jan 2020 Cabot Credit Management Group Limited Not upheldBanking and creditMrs O has complained that Cabot Credit Management Group Limited (‘Cabot’) failed to supply paperwork when requested relating to a debt. Mrs O is also unhappy with the steps Cabot has taken to recover this debt and any costs and charges it has added.Mrs O wants Cabot to cease collection act... (3 pages)View decision -
Decision Reference DRN5713231
27 Jan 2020 Gain Credit LLC Not upheldBanking and creditMr C says Gain Credit LLC, trading as Lending Stream, didn’t notify him it had assigned a debt to a third party. He says this matter caused him stress because he had to deal with the third party without prior knowledge of their involvement.backgroundMr C took out a loan with Lending Stream... (2 pages)View decision -
Decision Reference DRN-4685619
18 Mar 2024 RCI Financial Services Limited Not upheldConsumer CreditDRN-4685619 The complaint Miss S has complained that RCI Financial Services Limited (“RCI”) wants to repossess the car that she acquired in December 2020 using a hire purchase agreement, even though she says there is an arrangement in place to repay arrears on the agreement. What happened ... (7 pages)View decision -
Decision Reference DRN3099438
13 Feb 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs T complain that they were mis-sold a mortgage by Legal & General Partnership Services Limited (“L&G”).backgroundMr and Mrs T had a mortgage when they took advice from L&G. They also had credit cards, an unsecured loan and a substantial overdraft. Acting on advic... (2 pages)View decision
