We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70137 results
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Decision Reference DRN-3798853
2 Dec 2022 Lantern Debt Recovery Services Ltd UpheldConsumer CreditDRN-3798853 The complaint Miss I complains Lantern Debt Recovery Services Ltd have held her liable for a fraudulent loan. Miss I also complains about how long they took to investigate her claim the loan they were asking her to repay was fraudulent. Another party has supported Miss I in bri... (3 pages)View decision -
Decision Reference DRN3099438
13 Feb 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs T complain that they were mis-sold a mortgage by Legal & General Partnership Services Limited (“L&G”).backgroundMr and Mrs T had a mortgage when they took advice from L&G. They also had credit cards, an unsecured loan and a substantial overdraft. Acting on advic... (2 pages)View decision -
Decision Reference DRN-4723554
21 Jun 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4723554 The complaint Mr M complains HSBC UK Bank Plc (“HSBC”) closed his personal accounts and did so without explanation. He also complains that HSBC are incorrectly holding him liable for debts on two of these accounts which has adversely affected his credit file. Mr M says HSBC’s a... (4 pages)View decision -
Decision Reference DRN0304216
31 Jul 2018 Hoist Finance UK Limited Not upheldBanking and creditMr W complains that Hoist Finance UK Limited (Hoist) has contacted him about a debt he believes is statute-barred.backgroundMr W received a letter in August 2017 from his credit card provider informing him that the account had been “assigned and transferred” to “Hois... (3 pages)View decision -
Decision Reference DRN5715378
27 Mar 2015 Lloyds Bank PLC UpheldBanking and creditMr B complains that Lloyds Bank PLC recorded incorrect information on his credit file.backgroundMr B says Lloyds recorded incorrect information on his credit file about three accounts:1)His credit card account – this was partially satisfied in May 2010 when a £1,... (2 pages)View decision -
Decision Reference DRN4817153
29 Sep 2017 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMrs K complains that Harrington Brooks (Accountants) Limited (HB) provided poor service when she took out a debt management plan. background Mrs K took out the debt management plan (DMP) in 2014. In June 2016 HB told her one of her debts was paid off. It stopped making... (2 pages)View decision -
Decision Reference DRN0063536
26 Apr 2019 Barclays Bank UK PLC Not upheldBanking and creditMiss G complains that Barclays Bank UK PLC (“Barclays”) is pursuing her for repayment of a debt that she thinks is satisfied.backgroundMiss G has a bank account with Barclays. During 2015, she began to use her overdraft and go over the overdraft limit regularly. Ba... (3 pages)View decision -
Decision Reference DRN8076730
1 Apr 2019 The Royal Bank of Scotland Plc Not upheldBanking and creditMr S complains that a credit agreement he has with The Royal Bank of Scotland Plc, trading as MINT, (“RBS”), is not enforceable. He also complains about RBS charges and communication in relation to his financial difficulty and debt. Mr S is represented in this complai... (3 pages)View decision -
Decision Reference DRN2692633
4 May 2017 Capital One (Europe) plc UpheldBanking and creditMr C is unhappy that Capital One (Europe) plc has registered a default against his credit record even though there’s an agreed debt management programme (DMP) in place. His other lenders haven’t registered a default and he doesn’t think that Capital One has followed indu... (4 pages)View decision -
Decision Reference DRN-3501940
26 May 2022 Lantern Debt Recovery Services Ltd UpheldConsumer CreditDRN-3501940 The complaint Mr F has complained that Lantern Debt Recovery Services Ltd are pursuing him for a debt which he says is not his. What happened This complaint is about a short-term loan that was taken out in 2017 and sold to Lantern in 2021. The original creditor has gone into ad... (2 pages)View decision
