We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70772 results
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Decision Reference DRN2496211
21 Apr 2015 MKDP LLP Not upheldBanking and creditMr H complains that MKDP LLP is wrongly chasing him for a credit card debt that’s unenforceable and statute barred. And he says it should remove a default from his credit record. backgroundIn 2014 Mr H found that MKDP had registered a default against his credit file. ... (2 pages)View decision -
Decision Reference DRN1236697
5 May 2017 Cabot Financial (Europe) Limited Not upheldBanking and creditMrs C complains that Cabot Financial (Europe) Limited (Cabot) incorrectly addressed letters to her. She isn’t happy that it offset compensation against an outstanding debt. She would like compensation, an apology and copies of letters she didn’t get sent to her.backgrou... (2 pages)View decision -
Decision Reference DRN0793029
28 Feb 2017 Cabot Financial (Europe) Limited Not upheldBanking and creditMr R complains that he is being harassed by Cabot Financial (Europe) Limited for repayment of a debt.backgroundMr R owed a debt to a bank and was making reduced repayments of £1 each month. The debt was assigned to Cabot in September 2012 and it contacted Mr R abou... (2 pages)View decision -
Decision Reference DRN8845735
21 Mar 2018 NRAM Limited Not upheldBanking and creditMr and Mrs S complain about the time taken by NRAM Limited to decide whether to write off the balance of their mortgage loan and its poor service. They’d like the debt written off.background Mr and Mrs S’s mortgage with NRAM has been in arrears for some time due t... (3 pages)View decision -
Decision Reference DRN-3172527
25 Nov 2021 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3172527 The complaint Mrs C is unhappy that Barclays Bank UK Plc (trading as “Barclaycard”) pursued her for a debt that wasn’t hers. What happened In early 2020 Mrs C was the victim of identify theft. Several different banks contacted her to let her know accounts in her name had been o... (3 pages)View decision -
Decision Reference DRN-4113000
20 Jul 2023 National Westminster Bank Plc UpheldConsumer CreditDRN-4113000 The complaint Miss R complains that National Westminster Bank Plc (NatWest) has made a series of mistakes, which have prevented her from dealing with a debt she has with it. To resolve matters she’d like the bank to refund all the interest and charges it has applied over the la... (4 pages)View decision -
Decision Reference DRN6773788
12 May 2014 Liverpool Victoria Friendly Society Limited UpheldPayment protection insurance (PPI)Mr A’s complaint is about the amount of compensation he should receive from Liverpool Victoria Friendly Society Limited (“Liverpool Victoria”). Mr A believes he should receive all of the redress payable directly to him.backgroundMr A took out single premium PPI alongside a personal loan... (2 pages)View decision -
Decision Reference DRN8605285
26 Apr 2019 National Westminster Bank Plc Not upheldBanking and creditMrs W complains National Westminster Bank Plc (“Nat West”) continue to chase her for the payment of a debt when they’d previously told her when the account was defaulted she’d no longer be pursued for it. Mrs W is assisted in bringing her complaint by her husband Mr W.... (3 pages)View decision -
Decision Reference DRN6669493
22 May 2019 Barclays Bank UK PLC Not upheldBanking and creditMr L complains that Barclays Bank UK Plc treated him unfairly in relation to some business loans. He asks that Barclays accepts his settlement offer.backgroundMr L had a current account and two business loans with Barclays. He says Barclays didn’t contact him for more ... (3 pages)View decision -
Decision Reference DRN-4755156
17 May 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4755156 The complaint Mr K complained that National Westminster Bank PLC (NatWest) incorrectly pursued him for debt which had been settled some years ago causing him distress and inconvenience. Mr K was also unhappy with NatWest’s delay responding to his complaint including a Subject A... (3 pages)View decision
