We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71745 results
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Decision Reference DRN8890301
3 Jun 2015 Churchwood Financial Limited UpheldBanking and creditMrs G complains, on behalf of herself and Mr G, that Churchwood Financial Limited (“the firm”) mis-sold them a debt management plan (“DMP”). backgroundIn April 2009, Mrs G was cold-called by the firm to discuss with her its debt management services. Following discussions... (3 pages)View decision -
Decision Reference DRN4964548
6 Apr 2018 Legal & General Partnership Services Limited Not upheldBanking and creditMs D and Mr P complain about the mortgage advice given to them by Legal & General Partnership Services Limited. Ms D and Mr P are represented by a solicitor. They ask for compensation.backgroundMs D and Mr P took out a mortgage in 2006 recommended by Legal & G... (2 pages)View decision -
Decision Reference DRN-2043556
16 Sep 2020 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2043556The complaintMiss G complains that Provident Personal Credit Limited trading at the time as ‘Satsuma’ allowed her to continue to make repayments on her loan, despite it having sold the debt on to a third party. She is unhappy that a default was added to her account on 16 Septemb... (3 pages)View decision -
Decision Reference DRN6623125
27 Nov 2014 Swinton Group Ltd UpheldInsurance (excluding PPI)Ms J complained about the amount Swinton Group Ltd charged her following the cancellation of her insurance policies. She was also unhappy about how she was pursued for the money owed.backgroundMs J held home insurance through Swinton. When she cancelled the policy Swinton told her tha... (3 pages)View decision -
Decision Reference DRN9909759
30 Jan 2014 National Westminster Bank Plc Not upheldBanking and creditMrs L complains that National Westminster Bank Plc unfairly holds her solely liable for the overdraft debt on a business account and delayed providing her with information from its records.background Mrs L opened the business account with NatWest some years ago. She explains that the a... (2 pages)View decision -
Decision Reference DRN-3572034
4 Jul 2022 Zopa Limited Not upheldConsumer CreditDRN-3572034 The complaint Mr C complains about a finance agreement he took out with Zopa Limited (“Zopa”). What happened In July 2019 Mr C entered into a finance agreement with Zopa. Under the agreement Mr C borrowed £10,000 the agreement was to last for 36 months. Mr W’s monthly repayment... (5 pages)View decision -
Decision Reference DRN-3276947
9 Mar 2022 Lowell Financial Ltd Not upheldConsumer CreditDRN-3276947 The complaint Mr M complains that Lowell Financial Ltd’s is unfairly trying to recover a credit card debt. What happened Lowell says it bought a credit card debt in Mr M’s name from the original lender (C) in December 2020. Both Lowell and C sent a Notice of Assignment (NOA) to... (2 pages)View decision -
Decision Reference DRN-3982733
22 Feb 2023 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3982733 The complaint Mr S complains Barclays Bank UK PLC trading as Barclaycard won’t let him make a payment to clear one of his credit card accounts. What happened I issued a provisional decision setting out what’d happened, and what I thought about that. I’ve copied the relevant ele... (8 pages)View decision -
Decision Reference DRN0456656
6 Jan 2016 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs B through their representative MF complain that Legal & General Partnership Services Limited mis-sold them their mortgage and gave poor advice about debt consolidation. They want compensation.backgroundIn my provisional decision I set out why I didn’t intend ... (2 pages)View decision -
Decision Reference DRN8257272
18 Dec 2017 Motormile Finance UK Limited Not upheldBanking and creditMr P complains that Motormile Finance UK Limited (“MMF”) is pursuing him, aggressively and illegally, for a debt dating from 2010 which he says he didn’t incur and in any event is now statute barred.backgroundMMF purchased an outstanding payday loan debt made in June ... (2 pages)View decision
