We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70772 results
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Decision Reference DRN7523854
11 Jun 2014 Lloyds Bank PLC Not upheldBanking and creditJ complains that Lloyds Bank plc (previously Lloyds TSB Bank plc) did not administer its business accounts properly and misled it about the consequences of appointing an insolvency practitioner. J is in insolvency and the insolvency practitioner has given authority for Mr and Mrs F to co... (2 pages)View decision -
Decision Reference DRN-4276978
9 Nov 2023 Creation Financial Services Limited Not upheldBanking and PaymentsDRN-4276978 The complaint Mr M complains Creation Financial Services Limited haven’t defaulted his credit card with them after he fell into arrears. What happened Mr M’s let us know that from August 2018 his account was managed by a debt charity as he’d fallen into arrears on the account. ... (2 pages)View decision -
Decision Reference DRN0762673
29 Sep 2016 Harrington Brooks (Accountants) Limited UpheldBanking and creditMrs M has complained Harrington Brooks (Accountants) Limited, trading as Harrington Brooks Debt Management, didn’t manage her debt management plan properly. She also doesn’t believe she was given the right advice when it started in 2009.Mrs M is represented by a claims m... (4 pages)View decision -
Decision Reference DRN1768900
16 Jan 2018 Northern Bank Limited Not upheldBanking and creditMr and Mrs L complain that Northern Bank Limited was unwilling to help them set up a finance plan that would have consolidated the amount outstanding on their mortgage with their unsecured debts. They are also unhappy that the interest rate on their mortgage reverte... (2 pages)View decision -
Decision Reference DRN1170710
16 Aug 2017 AKINIKA DEBT RECOVERY LIMITED Not upheldBanking and creditMr B complains that he is being pursued by Akinika Debt Recovery Limited in respect of a debt which isn’t his.backgroundMr B is unhappy about correspondence which he has received from Akinika. He says that the debt isn’t his and he wants Akinika to stop contacting ... (2 pages)View decision -
Decision Reference DRN2624463
27 Aug 2013 Arrow Global Limited Not upheldBanking and creditMr B complains that Arrow Global Limited has been trying to collect a debt which he had been told was written off in 2009. backgroundMr B does not dispute that he had a debt on a credit card account. But he says that in 2009 another collection company acting for the relevant bank told ... (1 page)View decision -
Decision Reference DRN-3090165
26 Oct 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3090165 The complaint Mr E complains that NewDay Ltd trading as Aqua (Aqua) lent to him irresponsibly. What happened Mr E applied online for a credit card from Aqua. This was agreed in April 2019 with a limit of £900. Aqua then increased the limit to £2,150 in July 2019: Date Limit Ap... (3 pages)View decision -
Decision Reference DRN1377339
29 Nov 2019 PRA Group (UK) Limited Not upheldBanking and creditMrs A complains about the service that she’s received from PRA Group (UK) Limited in connection with her credit card debt. backgroundMrs A had a credit card debt with a credit card provider of £3,598.74 that was assigned to a third party in August 2012 and then to PRA Group in January 2015... (3 pages)View decision -
Decision Reference DRN0361044
30 Apr 2015 House & Home Care Limited Not upheldBanking and creditMiss F complains that House & Home Care Ltd (the business) has provided her with poor service. She says it has not provided her with a clear account of where her payments have gone.background Miss F entered into a debt settlement plan with the business in January... (2 pages)View decision -
Decision Reference DRN2949454
10 Aug 2017 PRA Group (UK) Limited Not upheldBanking and creditMr B complains that PRA Group (UK) Limited has refused to accept a reduced settlement for a debt.backgroundA few years ago Mr B experienced financial difficulties and accumulated debts, some of which he has cleared by making settlement offers to his creditors.PRA purc... (2 pages)View decision
