We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70772 results
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Decision Reference DRN8639006
5 May 2015 Sesame Limited Not upheldBanking and creditMs A and Mr Y complain that Sesame Limited mis-sold them a mortgage consolidating another secured loan and unsecured debts.backgroundMs A and Mr Y make this complaint through their solicitor.Ms A and Mr Y approached Sesame for advice about re-mortgaging in 2006. At that ... (3 pages)View decision -
Decision Reference DRN2716447
11 Sep 2015 WorldPay (UK) Limited Not upheldBanking and creditS is a limited company and its complaint is brought by its representative, Mr B. Mr B complains that WorldPay (UK) Limited is chasing S for a debt that is not properly owed. backgroundS took a merchant services facility to enable it to accept plastic card payments. ... (3 pages)View decision -
Decision Reference DRN4924182
31 Jul 2017 Arrow Global Limited UpheldBanking and creditMr H complains that Arrow Global Limited wrongly contacted him to ask for repayment of a debt that wasn’t his.backgroundMr H received letters from Arrow Global and from its debt collection agent chasing him for repayment of a debt. Arrow Global had obtained Mr H’s... (1 page)View decision -
Decision Reference DRN7994206
10 Jan 2018 Hoist Finance UK Limited Not upheldBanking and creditMrs M complains that Hoist Finance UK Limited has recorded incorrect information on her credit file.backgroundMrs M complains that there are two markers for the same debt recorded on her credit file. One of the markers was applied by Hoist. The other marker was appl... (2 pages)View decision -
Decision Reference DRN3324404
13 Sep 2017 The Mortgage Works (UK) Plc Not upheldBanking and creditMr I complains that The Mortgage Works (UK) Plc (“TMW”) is unfairly seeking payment from him for a shortfall owed after it possessed and sold six properties. He wants matters put right.backgroundMr I had a buy-to-let mortgage with TMW. It possessed and sold the propert... (2 pages)View decision -
Decision Reference DRN8619780
16 Jan 2014 Lloyds Bank PLC Not upheldBanking and creditMr W complains that Lloyds Bank PLC (formerly Lloyds TSB Bank plc) is asking him to pay a debt he does not owe. He says he wants to see proof he owes the debt. He also disputes the amount owed as he was paying the debt through a debt management company.backgroundMr W says he does not rem... (2 pages)View decision -
Decision Reference DRN2152823
2 Nov 2015 Kapama Limited UpheldBanking and creditMrs C is unhappy that Kapama Limited is seeking to recover interest and charges outstanding on a loan that a payday loan provider irresponsibly granted her.backgroundMrs C took out a number of loans with a payday loan provider. It went into liquidation. The outstandin... (2 pages)View decision -
Decision Reference DRN4050799
30 Jul 2013 MBNA Limited Not upheldBanking and creditMr C, represented by Mrs C, complains that MBNA Limited (“MBNA”) sold his credit card debt to an external debt collection agency after it told him that it was prepared to accept a reduced settlement payment. backgroundMr C was unable to meet the payments on two credit card accounts he ... (2 pages)View decision -
Decision Reference DRN1013571
30 Apr 2019 Link Financial Outsourcing Limited Not upheldBanking and creditMiss C complains that Link Financial Outsourcing Limited didn’t contact her after taking over her debt with another company. Miss C also says Link recorded a default on her credit file incorrectly. backgroundMiss C had a credit card account with another business th... (2 pages)View decision -
Decision Reference DRN9330155
7 Aug 2014 Legal & General Partnership Services Limited UpheldBanking and creditMr T complains that the mortgage recommended by Legal & General Partnership ServicesLimited was unsuitable. He is represented in his complaint by a third party.backgroundMr T’s mortgage with his previous lender was repaid partly on a repayment basis, and partlyon interest-only. He als... (4 pages)View decision
