We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77095 results
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Decision Reference DRN6635001
30 Sep 2013 WKD UK Limited UpheldBanking and creditMr B complains about a debt management plan he took out with WKD UK Limited (trading as Money Tailor). He says that the amount he owes his creditors has increased since he has been making the payments to Money Tailor. He believes the original contract was not fit for purpose and he has ... (2 pages)View decision -
Decision Reference DRN7322774
15 Oct 2013 Barclays Bank Plc Not upheldBanking and creditMiss R complains that Barclays Bank PLC has wrongly sold her debt to a debt recovery company when it agreed to write it off. backgroundMiss R got into financial difficulties with her business current account and business loan. Miss R said that she agreed with the bank in June 2010 that ... (2 pages)View decision -
Decision Reference DRN-4516190
12 Jan 2024 Arrow Global Limited UpheldConsumer CreditDRN-4516190 The complaint Mr C complains about Arrow Global Limited’s actions when attempting to collect a debt that was fraudulently opened in his name. What happened Mr C has explained that after he moved out of an address a scammer opened various credit commitments in his name, one of w... (2 pages)View decision -
Decision Reference DRN6682683
10 Oct 2014 Lowell Portfolio I Ltd Not upheldBanking and creditMrs A complains that Lowell Portfolio I Ltd is chasing her for a debt that does not belong to her. She is also unhappy about how she has been treated since she asked for evidence of the debt. our initial conclusionsThe adjudicator recommended that the complaint should be upheld ... (2 pages)View decision -
Decision Reference DRN-2823213
18 May 2021 Ikano Bank AB (publ) UpheldConsumer CreditDRN-2823213 The complaint Mr T is complaining that Ikano Bank AB (publ) did not notify him a default would be registered. He’s also unhappy with the registration date of the default. What happened Mr T took out a loan with Ikano. He later experienced financial difficulties, so he came to a... (4 pages)View decision -
Decision Reference DRN9749583
31 Mar 2014 Santander Cards UK Limited Not upheldBanking and creditMiss K opened a store credit card account administered by Santander Cards UK Limited in December 2010. She later experienced financial difficulties and the account fell into arrears. She agreed a payment arrangement with Santander in November 2011. Miss K complains that Santander sold... (2 pages)View decision -
Decision Reference DRN3215445
10 Jun 2014 Legal & General Partnership Services Limited Not upheldBanking and creditThrough their representative, a claims management company, Mr and Mrs J complain that they were mis-sold a mortgage by an authorised representative of Legal & General Partnership Services Ltd (“L&G”).backgroundMr and Mrs J had a mortgage. They received advice in 2006 on a re-m... (2 pages)View decision -
Decision Reference DRN-2643012
26 Mar 2021 Secure Trust Bank Plc Not upheldConsumer CreditDRN-2643012 The complaint Mr C complains about the outstanding debt on his account with Secure Trust Bank plc, trading as Moneyway, relating to a car that was supplied to him under a hire purchase agreement. Mr C’s mother is helping him with his complaint. What happened A used car was supp... (3 pages)View decision -
Decision Reference DRN1237549
20 Sep 2017 Lending Stream Llc UpheldBanking and creditMr H complains that Lending Stream LLC, (“LSL”), is unfairly pursuing him for a debt he has already paid it. backgroundMr H had three outstanding loans with LSL between August 2013 and May 2015. When he suffered financial difficulties, he made sporadic repayments to L... (2 pages)View decision -
Decision Reference DRN4901120
26 Nov 2019 Arrow Global Limited Not upheldBanking and creditMiss H complains that Arrow Global Limited (Arrow) should’ve registered a default on her credit file in March 2012 rather than September 2013 as they’ve now decided. She would like them to backdate the default to March 2012, remove it from the credit file and mark the debt as settled. back... (3 pages)View decision