We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
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Decision Reference DRN0608136
29 Sep 2016 Gregory Pennington Limited Not upheldBanking and creditMiss M complains that Gregory Pennington Limited, (“GPL”), didn’t provide her with satisfactory advice about her debt management plan (“DMP”). The complaint is brought to this service on Miss M’s behalf by a claims management company (“CMC”). But for ease, I shall refer ... (2 pages)View decision -
Decision Reference DRN1297220
12 Apr 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs B through their representative BF complain that an appointed representative of Legal & General Partnership Services Limited mis-sold them a mortgage. They want compensation.backgroundMr and Mrs B took advice from A, an appointed representative of Legal &... (2 pages)View decision -
Decision Reference DRN9749583
31 Mar 2014 Santander Cards UK Limited Not upheldBanking and creditMiss K opened a store credit card account administered by Santander Cards UK Limited in December 2010. She later experienced financial difficulties and the account fell into arrears. She agreed a payment arrangement with Santander in November 2011. Miss K complains that Santander sold... (2 pages)View decision -
Decision Reference DRN-2339416
4 Jan 2021 Credit Resource Solutions Ltd UpheldConsumer CreditDRN-2339416 The complaint Miss B has complained that Credit Resource Solutions Ltd (CRS) treated her poorly when she asked it for proof of a debt. What happened CRS was acting as a debt collector on behalf of a short-term lending creditor. It was chasing Miss B for payment. In October 2019... (2 pages)View decision -
Decision Reference DRN3273675
26 Sep 2016 The Co-operative Bank Plc Not upheldPayment protection insurance (PPI)Mrs R’s complaint is about the sale of payment protection insurance (PPI) policies in connection with a series of accounts she had with The Co-operative Bank PLC (The Co-op). The Co-op has agreed to uphold her complaint but she’s unhappy with the way it’s used the ... (2 pages)View decision -
Decision Reference DRN-3023050
22 Oct 2021 Lowell Portfolio I Ltd Not upheldConsumer CreditDRN-3023050 The complaint Ms Q complains about a debt Lowell Portfolio I Ltd says she owes. She also complains about how she is being chased for the debt. In this decision, where I have referred to ‘Lowell’ I am referring to Lowell Portfolio I Ltd. Where I have referred to Ms Q in this dec... (4 pages)View decision -
Decision Reference DRN5617334
5 Mar 2015 Wilson Andrews Limited Not upheldBanking and creditMrs B complains that Wilson Andrews Limited (“WAL”) provided her with unsatisfactory debt management advice. backgroundMrs B sought debt management advice in 2007 from WAL, and was advised to enter into a Trust Deed. At the time of entering the Trust Deed, her total unsecured debts were... (3 pages)View decision -
Decision Reference DRN2673238
20 Nov 2015 Swinton Group Ltd UpheldInsurance (excluding PPI)Miss R complains that Swinton Group Ltd cancelled her motor insurance policy. She’s also unhappy that it used a debt collection agency to pursue her for a debt.Miss R wants the debt cancelled and compensation for the way things have been handled. backgroundMiss R took ... (4 pages)View decision -
Decision Reference DRN4069821
28 Jan 2020 Everyday Lending Limited UpheldBanking and creditComplaint Mr S complains that Everyday Lending Limited (ELL) continued to apply interest to his loan when he was on a debt management plan (DMP) meaning his debt wasn’t being reduced.BackgroundMr S took out a loan with ELL in May 2015 over a term of 60 months.In September 2017 Mr S found h... (3 pages)View decision -
Decision Reference DRN8410043
10 Aug 2017 Southern Pacific Securities 05-2 Plc UpheldBanking and creditMr and Mrs B complain that Southern Pacific Securities 05-2 Plc (“SPS”) wrongly added £1,000 in legal fees to their account.backgroundThe dispute between Mr and Mrs B and SPS goes back many years, and has been subject to two previous decisions from ombudsman colleag... (2 pages)View decision
