We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
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Decision Reference DRN3487226
10 Dec 2019 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs B complain about the advice given to them by AWD Home Finance Limited, a mortgage broker and an appointed representative of Legal & General Partnership Services Limited. They say they were mis-sold a mortgage and payment protection insurance. A claims management company (CMC... (3 pages)View decision -
Decision Reference DRN3215445
10 Jun 2014 Legal & General Partnership Services Limited Not upheldBanking and creditThrough their representative, a claims management company, Mr and Mrs J complain that they were mis-sold a mortgage by an authorised representative of Legal & General Partnership Services Ltd (“L&G”).backgroundMr and Mrs J had a mortgage. They received advice in 2006 on a re-m... (2 pages)View decision -
Decision Reference DRN0944590
22 Nov 2016 The Mortgage Works (UK) Plc UpheldBanking and creditMr R’s raised a complaint on behalf of his company, which I’ll call Q.Q is concerned that The Mortgage Works (UK) Plc (“Mortgage Works”): Failed to change the name and address of Q, even though it had promised to do so to resolve a previous complaint. Didn’t ... (4 pages)View decision -
Decision Reference DRN4660494
9 Mar 2015 HSBC Bank plc Not upheldBanking and creditMr H and Mr J guaranteed the debts of a company C to HSBC Bank plc. They say that the way HSBC handled C’s accounts has increased the amount they owe under the guarantee.backgroundSome years ago Mr H and Mr J signed a joint guarantee of C’s debts to HSBC. When C went into administ... (2 pages)View decision -
Decision Reference DRN4576981
27 Apr 2016 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs J complain that they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited (L&G).backgroundIn 2008 L&G made a recommendation to Mr and Mrs J for a remortgage. They say the remortgage increased their... (3 pages)View decision -
Decision Reference DRN6128061
19 Dec 2013 Barrington Lewis Limited UpheldBanking and creditMr H complains that Barrington Lewis Limited failed to distribute his payments to his creditors as agreed.backgroundIt appears Mr H entered into a combined claims management and debt management agreement with Bankfair Limited at the beginning of 2010. A full copy of the signed agreement... (4 pages)View decision -
Decision Reference DRN9462039
12 Jun 2018 National Westminster Bank Plc Not upheldBanking and creditMr F complains that National Westminster Bank Plc paid a direct debit causing his business account to become overdrawn. Mr F asks that NatWest reverses the transaction and pays compensation.backgroundIn May 2017 Mr F asked NatWest to reclaim seven years of direct debit ... (3 pages)View decision -
Decision Reference DRN0586134
25 Mar 2020 Cabot Credit Management Group Limited Not upheldBanking and creditMr W complains that Cabot Credit Management Group Limited is asking him to pay a debt that he disputes and which he says is unenforceable. He’s being helped with his complaint by a representative.backgroundCabot says that Mr W had a credit card debt of £1,084.58 that was assigned to it in ... (2 pages)View decision -
Decision Reference DRN3374131
25 Nov 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMrs K complains that a financial management plan was mis-sold to her and hasn’t been administered properly by Harrington Brooks (Accountants) Limited.backgroundMrs K entered into a financial management plan with a debt management company in October 2014. The debt managem... (2 pages)View decision -
Decision Reference DRN-5693485
18 Jul 2025 Amplifi Capital (U.K.) Limited UpheldConsumer CreditDRN-5693485 The complaint Miss J says Amplifi Capital (U.K.) Limited, trading as Reevo Money, irresponsibly lent to her. What happened Miss J took out a loan for £5,000 over 60 months on 16 April 2024. The monthly repayments were £147.11. Miss J says Reevo Money should never have accept... (3 pages)View decision
