We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
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Decision Reference DRN2925992
21 Jul 2016 Moneyplus Group Limited Not upheldBanking and creditMr K complains that MoneyPlus Group Limited, (“MGL”), didn’t act fairly when it took over his debt management plan in August 2014. The complaint is brought to this service on Mr K’s behalf by a claims management company. But for ease, I shall refer below to all acti... (3 pages)View decision -
Decision Reference DRN-3028657
6 Sep 2021 NewDay Ltd UpheldBanking and PaymentsDRN-3028657 The complaint Ms M complains that NewDay Ltd (Newday) lent to her irresponsibly and shouldn’t have suspended her Aqua card in November 2020. What happened Ms M applied for an Aqua card in January 2014 and was given a limit of £250. Then, increases were agreed on the Aqua card, ... (4 pages)View decision -
Decision Reference DRN0063536
26 Apr 2019 Barclays Bank UK PLC Not upheldBanking and creditMiss G complains that Barclays Bank UK PLC (“Barclays”) is pursuing her for repayment of a debt that she thinks is satisfied.backgroundMiss G has a bank account with Barclays. During 2015, she began to use her overdraft and go over the overdraft limit regularly. Ba... (3 pages)View decision -
Decision Reference DRN8076730
1 Apr 2019 The Royal Bank of Scotland Plc Not upheldBanking and creditMr S complains that a credit agreement he has with The Royal Bank of Scotland Plc, trading as MINT, (“RBS”), is not enforceable. He also complains about RBS charges and communication in relation to his financial difficulty and debt. Mr S is represented in this complai... (3 pages)View decision -
Decision Reference DRN-2024924
21 Sep 2020 Nationwide Building Society Not upheldBanking and PaymentsDRN-2024924The complaintMrs Y complains that Nationwide Building Society didn’t report her County Court Judgment (CCJ) as “satisfied” on her credit file when she had repaid the debt. What happenedMrs Y had a loan with Nationwide. In 2014, she was experiencing a difficult time was unable to... (4 pages)View decision -
Decision Reference DRN-1958531
1 Apr 2021 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-1958531 The complaint Ms G complains that Barclays Bank UK PLC trading as Barclaycard (Barclaycard) mishandled her debt with them. What happened Ms G had a credit card with a card issuer since 2004. It was taken over by Barclaycard and her debt was transferred to Barclaycard in 2011. S... (4 pages)View decision -
Decision Reference DRN5043566
28 Feb 2020 The Royal Bank of Scotland Plc Not upheldBanking and creditMr M, who brings this complaint with the consent of his former business partner Ms A, has complained that The Royal Bank of Scotland Plc (‘the bank’) is wrongly seeking repayment from him of the debt of the former partnership. backgroundThe former partnership (‘the partnership’) was a prof... (3 pages)View decision -
Decision Reference DRN9668991
15 Sep 2017 Novaloans Ltd UpheldBanking and creditMiss E says that Novaloans Ltd trading as (Cash4unow) did not help her when she contacted it about the payments on her loan. She says she was bullied into the making payments.backgroundMiss E took out a £350 loan over five months with Cash4unow in September 2016. The ... (3 pages)View decision -
Decision Reference DRN4084729
1 Jul 2020 Debt Managers (Services) Limited Not upheldBanking and creditMr R complains that Debt Managers (Services) Limited (DMS) are wrongly chasing him in relation to a disputed balance with a third party business. He asks for the debt to be written off, his credit record amended and an apology.backgroundOn 15 August 2016, a third party business, I’ll call ... (3 pages)View decision -
Decision Reference DRN3033463
25 Mar 2014 HSBC Bank plc Not upheldBanking and creditMr G complains that HSBC Bank plc has not treated he and his ex-business partner equally in collecting their outstanding partnership debt. He wants the bank to agree that he is not liable for the repayment of the remaining debt. backgroundMr G and another person were partners in a busin... (2 pages)View decision
