We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
-
Decision Reference DRN0351392
17 Jan 2014 NEO Media Solutions Limited UpheldBanking and creditMr T complains that NEO Media Solutions Limited (trading as One Debt Solution) did not pass on to his creditors payments he made to it under a debt management agreement, and refused to return his payments after he cancelled his agreement with it.backgroundOur adjudicator recommended tha... (2 pages)View decision -
Decision Reference DRN4564554
8 Apr 2015 MKDP LLP UpheldBanking and creditMr G complains that MKDP LLP wrongly pursued him for a settled debt and put a default on his credit file.backgroundMr G’s loans with the original lender were settled. The loans were sold to MKDP, who chased him for payment and registered a default on his credit file... (1 page)View decision -
Decision Reference DRN0675945
19 Dec 2018 Barclays Bank Plc Not upheldBanking and creditMr M complains that Barclays Bank Plc (trading as Barclaycard) didn’t waive interest and charges while he was experiencing financial difficulties.backgroundMr M had two credit card accounts with Barclaycard. He began to experience financial difficulties in March 2015 an... (2 pages)View decision -
Decision Reference DRN-3024912
15 Sep 2021 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3024912 The complaint Mr J complains that Barclays Bank UK PLC trading as Barclaycard (Barclaycard) lent to him irresponsibly. What happened Mr J had a Barclaycard since 2011. There were a number of limit increases as follows: Date Limit September 2011 £3000 February 2012 £5000 Septemb... (3 pages)View decision -
Decision Reference DRN0575500
23 May 2013 HSBC Bank plc Not upheldBanking and creditMr L complains that HSBC Bank Plc acted improperly in relation to his loan application, by insisting on his HSBC credit card balances being repaid from the proceeds as a condition of the loan and not making sufficient enquiries of his other creditors. He seeks a refund of the amoun... (2 pages)View decision -
Decision Reference DRN2723075
19 Dec 2014 Idem Capital Securities Limited Not upheldBanking and creditMr W complains about Idem Capital Securities Limited seeking repayment of a debt. He disputes the debt and is unhappy that he is being asked to make payments to the debt. backgroundThe case was considered by one of our adjudicators who did not recommend it be upheld. In summary, he foun... (2 pages)View decision -
Decision Reference DRN8822758
6 Nov 2014 Cheltenham & Gloucester plc Not upheldBanking and creditComplaintMr and Mrs L complain that Cheltenham & Gloucester Plc mis-sold a mortgage to them. They ask to be put in the position they would have been in had they not taken out the mortgage. Mr and Mrs L are represented by Z.backgroundMr and Mrs L took out a mortgage with C&G in... (2 pages)View decision -
Decision Reference DRN6064431
12 Nov 2013 Lloyds Bank PLC Not upheldBanking and creditMs H complains that Lloyds Bank Plc (previously Lloyds TSB Bank Plc):-failed to offer reasonable assistance when she asked it for help with her financial position;-continued to allow payments to go out of her account after she had moved her banking elsewhere; and- did not keep her prop... (3 pages)View decision -
Decision Reference DRN-3435584
19 Jul 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3435584 The complaint Miss S complains that AvantCredit of UK, LLC have sold her debt and adverse information has been added to her credit file. What happened Miss S had a complaint against Avant for unaffordable lending upheld. Miss S agreed a repayment plan for the capital amount of ... (3 pages)View decision -
Decision Reference DRN8720800
4 Feb 2016 Erudio Student Loans Limited UpheldBanking and creditMr R complains that Erudio Student Loans Limited pursued him for a debt that was time barred.backgroundMr R had a student loan which Erudio bought from the original lender. Erudio wrote to him requesting payment, despite the fact that the debt was time barred. Mr R say... (2 pages)View decision
