We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 69825 results
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Decision Reference DRN1964220
29 Jul 2014 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs B complain that the appointed representative of Legal & General Partnership Services Limited mis-sold them a mortgage that was not suitable for their needs.backgroundMr and Mrs B met with an appointed representative of Legal and General in 2006. At that stage they had... (1 page)View decision -
Decision Reference DRN0589565
19 Nov 2013 The Money Group (Cornwall) Limited UpheldBanking and creditMs N complains that The Money Group (Cornwall) Limited did not tell her that it would take her first two monthly payments towards her debt management plan as a set-up fee.backgroundMs N agreed to enter into a debt management plan arranged by The Money Group. She discussed the details ... (3 pages)View decision -
Decision Reference DRN6747145
2 Jul 2014 Tesco Personal Finance PLC UpheldPayment protection insurance (PPI)This complaint concerns the redress related to a single premium payment protection insurance policy (PPI) associated with a loan from Tesco Personal Finance Plc (“Tesco”). Tesco wants to set the redress due to Mr J against an outstanding debt related to another loan Mr J had with Tesco. ... (3 pages)View decision -
Decision Reference DRN0684563
26 Oct 2015 Barclays Bank Plc UpheldBanking and creditMrs A complains that Barclays Bank PLC is pursuing her for a debt about which she knows nothing.background Mrs A says she received a letter from Barclays in late 2014 telling her that an outstanding debt had been passed to a debt recovery agent. Mrs A says she ... (2 pages)View decision -
Decision Reference DRN1963142
24 Jan 2017 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMiss B complains that Harrington Brooks (Accountants) Limited (“HB”) gave her unsuitable and misleading advice when entering into a debt management plan.A claims management company is representing Miss B in bringing her complaint. But for ease of reading, I’ll refer to ... (2 pages)View decision -
Decision Reference DRN-3929484
2 Feb 2023 NewDay Ltd UpheldBanking and PaymentsDRN-3929484 The complaint Mrs C complains that NewDay Ltd trading as Aqua (“NewDay”) was irresponsible when it opened a credit card facility for her. What happened NewDay opened a credit card account for Mrs C in January 2020 in with a credit limit of £900. This type of credit was an open-... (3 pages)View decision -
Decision Reference DRN4269307
22 May 2017 National Westminster Bank Plc Not upheldBanking and creditMr C has complained about National Westminster Bank Plc’s (‘NatWest’) decision to close his credit card account, which has had an impact on his credit file.backgroundMr C held a credit card account with NatWest. He had a repayment plan in place and the debt owed was repo... (2 pages)View decision -
Decision Reference DRN4015976
6 Mar 2019 Tesco Personal Finance PLC UpheldPayment protection insurance (PPI)Mr O is unhappy with what Tesco Personal Finance Plc (Tesco) have offered to do to put things right following his complaint about the sale of payment protection insurance (PPI).backgroundIn November 2000, Mr O applied for PPI to protect the payments towards a cred... (3 pages)View decision -
Decision Reference DRN7309709
30 Jul 2014 The Funding Corporation Limited UpheldPayment protection insurance (PPI)and backgroundThis complaint relates to the sale of two single premium Payment Protection Insurance (‘PPI’) policies, sold in conjunction with personal loans in May and November 2005. Mr B complains The Funding Corporation Limited (‘TFC’) mis-sold the policies.Our adjudicator considere... (3 pages)View decision -
Decision Reference DRN2344027
9 Jun 2017 Hoist Finance UK Limited UpheldBanking and creditMr L complains that Hoist Finance UK Limited have chased him for a debt which is not his. backgroundMr L received a letter from a debt collector acting on behalf of Hoist regarding an outstanding debt. Mr L contacted Hoist in December 2015 and explained that he neve... (2 pages)View decision
