We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74386 results
-
Decision Reference DRN8011239
15 Feb 2019 MBNA Limited Not upheldBanking and creditMr M complains he received threatening communications from MBNA Limited inferring he’s incurring charges and fees on his credit card and he’s concerned credit reference agencies may be told he’s in persistent debt. He wants compensation for the stress and worry he’... (2 pages)View decision -
Decision Reference DRN-2329175
9 Nov 2020 MYJAR Limited UpheldConsumer CreditDRN-2329175 The complaint Mr U complains that MYJAR Limited gave him a loan that he couldn’t afford. What happened Mr U took out one instalment loan with MYJAR for £550 on 8 July 2018. The loan was repayable by six monthly repayments. The repayment for the first month was £128.69 and the f... (5 pages)View decision -
Decision Reference DRN8590752
21 Sep 2016 Butler-Do Ltd Not upheldBanking and creditMs S complains that Butler-Do Ltd (which used to be known as Kensington Financial Management Consultants Ltd, and which I’ll call KFMC):-didn’t fully assess her circumstances before advising her to go into a debt management plan; and-didn’t tell her about the charges... (2 pages)View decision -
Decision Reference DRN-4799917
11 Apr 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4799917 The complaint Mrs P complains Barclays Bank UK PLC didn’t do enough to protect her when there were large numbers of unusual transactions on joint accounts in her and her now ex-husband’s names. And that Barclays Bank UK PLC allowed her now ex-husband to build up large amount... (4 pages)View decision -
Decision Reference DRN6681926
1 Sep 2017 Citifinancial Europe Limited Not upheldBanking and creditMr H complains that CitiFinancial Europe Plc told him his credit card account had been written off when it had actually been sold to a debt purchaser.background Mr H had a credit card account with CitiFinancial. Mr H says he contacted CitiFinancial in early 2011 to pay ... (2 pages)View decision -
Decision Reference DRN2768329
24 Jan 2014 Lloyds Bank PLC Not upheldBanking and creditMr B complains that poor service provided by Lloyds Bank PLC on his business account has led to financial problems and caused him serious inconvenience and distress. background Mr B had a loan and a business current account – with an authorised overdraft - with the bank. These accounts... (3 pages)View decision -
Decision Reference DRN7045688
7 Feb 2017 The Royal Bank of Scotland Plc Not upheldPayment protection insurance (PPI)Mr M’s complaint is about the way The Royal Bank of Scotland Plc (RBS) used the money it offered him as compensation for the sale of several payment protection insurance (PPI) policies. backgroundIn 2016 RBS upheld Mr M’s complaint that it mis-sold him PPI policies a... (2 pages)View decision -
Decision Reference DRN-3122921
21 Dec 2021 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-3122921 The complaint Ms H has complained about Cabot Credit Management Group Limited chasing her for a debt. What happened This complaint is about a credit card account which was opened in 2018, defaulted in 2019, and then was sold to Cabot later that year. Ms H asked Cabot for copies... (2 pages)View decision -
Decision Reference DRN9106941
24 Nov 2017 Volkswagen Financial Services (UK) Limited Not upheldBanking and creditMr E complains that Volkswagen Financial Services (UK) Limited (trading as SEAT Finance) handled his financial difficulty poorly when he lost his job. He says they didn’t discuss all options with him.backgroundMr E took out hire purchase agreements with SEAT Finance ... (2 pages)View decision -
Decision Reference DRN1622062
9 Mar 2020 Legal & General Partnership Services Limited Not upheldBanking and creditMr H and Ms D complain they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited.backgroundMr H and Ms D took advice from L&G when the fixed rate on their previous mortgage was coming to an end.As a result of the advice they re-mor... (2 pages)View decision
