We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74313 results
-
Decision Reference DRN1697922
28 Nov 2018 Santander UK Plc Not upheldBanking and creditMiss D complains that Santander UK Plc lent her money she couldn’t pay back. Miss D has been supported in her complaint by her father, Mr D. background Mr D said that Santander had allowed Miss D to run up credit card debt of £6,000. He said that Santander had kept... (3 pages)View decision -
Decision Reference DRN5813397
21 Nov 2016 Link Financial Outsourcing Limited UpheldBanking and creditMr O complains that Link Financial Outsourcing Limited (Link) applied for a charging order in a court that wasn’t local to him.background Mr O had a credit card debt, which he wasn’t able to repay. The debt was sold to Link Financial Outsourcing, which then assigned ... (2 pages)View decision -
Decision Reference DRN-4259665
19 Dec 2023 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4259665 The complaint Mr O has complained that PayPal (Europe) Sarl et Cie SCA (“PayPal”) is not clearly stating how much outstanding debt exists on his account. Mr O says the amount keeps changing and is shown in Euros. What happened Mr O had contacted PayPal and a third-party debt co... (3 pages)View decision -
Decision Reference DRN2476450
24 Oct 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMs P through her representative B complains that an appointed representative of Legal & General Partnership Services Limited mis-sold her a mortgage in 2006. She wants compensation.backgroundMs P took advice about a new mortgage from A, an appointed representative ... (3 pages)View decision -
Decision Reference DRN1389583
25 Apr 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMr G complains that Cabot Credit Management Group Limited hasn’t provided information or documentation about a debt it is pursuing. backgroundCabot bought a book of debts from a bank. It says this included one for Mr G. He has disputed this and has asked for further de... (2 pages)View decision -
Decision Reference DRN-5563794
11 Jun 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldMortgagesDRN-5563794 The complaint Mr and Mrs H complain that NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY won’t provide them with a further advance on their mortgage or other personal lending after it wrote off a debt owed by a company associated with Mr H although Mr H. later repaid it per... (2 pages)View decision -
Decision Reference DRN8661451
12 Aug 2015 HSBC Bank plc UpheldPayment protection insurance (PPI)Mr W says that HSBC Bank Plc (HSBC) hasn’t treated him fairly about a loan and PPI that was sold him.backgroundMr W says that when he took out the loan he was told that any PPI claim would pay for the term of the loan. He says he was 60 years old at the time an... (2 pages)View decision -
Decision Reference DRN-4655812
6 Mar 2024 Arrow Global Limited Not upheldBanking and PaymentsDRN-4655812 The complaint Mr S complains Arrow Global Limited harassed him for two years on a debt that was statute barred and have wrongly been reporting it to the Credit Reference Agencies (CRA’s). In addition, Mr S says he was incorrectly told Arrow had secured a County Court Judgment (... (5 pages)View decision -
Decision Reference DRN0421717
18 Feb 2016 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Ms N is unhappy that The Royal Bank of Scotland Plc (RBS) has used her PPI refund to reduce her credit card balance instead of allowing her to use it to pay her other creditors. backgroundIn 2015, RBS upheld Ms N’s complaint about mis-sold PPI. It offered her arou... (2 pages)View decision -
Decision Reference DRN6734387
24 Nov 2015 MKDP LLP UpheldBanking and creditMiss H complains that MKDP LLP is wrong to chase her for payment of a debt because it was written off by the original lender – and it’s statute barred and unenforceable. backgroundAt the end of last year MKDP contacted Miss H to ask her to repay money it says she... (2 pages)View decision
