We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77095 results
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Decision Reference DRN2324714
18 Feb 2019 Santander UK Plc Not upheldBanking and creditMr M complains that Santander UK Plc won’t write off a credit card debt he owes despite being aware that he’s suffering from some serious health problems. backgroundMr M opened a credit card with Santander in September 2017 and transferred balances he owed elsewhere t... (2 pages)View decision -
Decision Reference DRN-2026692
6 Jan 2021 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-2026692 The complaint Mr A complains that Lloyds Bank PLC (Lloyds) sent letters relating to his credit card to the wrong address. What happened Mr A had a credit card with Lloyds since 2016. Between April 2019 and September 2019, Lloyds sent six letters to Mr A to say that he had misse... (2 pages)View decision -
Decision Reference DRN-1161854
27 May 2020 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-1161854The complaintMr A and Mrs E are unhappy about how National Westminster Bank Plc (NatWest) dealt with issues related to the closure of their bank account. What happenedIn February 2019, NatWest wrote to Mr A and Mrs E. It said it had reviewed their bank account and gave them 60 d... (3 pages)View decision -
Decision Reference DRN-3648855
29 Sep 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3648855 The complaint Mr P, through his representative, complains that Everyday Lending Limited, trading as Everyday Loans, lent to him when he could not afford it. What happened Mr P took one loan of £2,000 repayable over 24 months from 20 March 2018 and the monthly repayments were to... (5 pages)View decision -
Decision Reference DRN1965934
26 Feb 2018 ARC (Europe) Limited Not upheldBanking and creditMiss D complains ARC (Europe) Ltd has acted inappropriately when collecting a debt on behalf of a third party lender. Miss D is represented in this complaint by Mr A. backgroundMiss D had a current account with a third party lender (“N”). She was overdrawn and stru... (3 pages)View decision -
Decision Reference DRN0112128
2 May 2019 Barclays Bank UK PLC Not upheldBanking and creditMr M complains that Barclays Bank UK PLC, trading as Barclaycard (“Barclays”) won’t allow him to settle his credit card debt. He also complains that Barclays failed to respond to a subject access request. backgroundMr M had a Barclaycard credit card account with an o... (3 pages)View decision -
Decision Reference DRN8809176
21 Jun 2016 Capital One (Europe) plc Not upheldBanking and creditMiss M complains that Capital One (Europe) plc hasn’t done enough to help her with her financial difficulties.backgroundMiss M’s credit card account went over its limit but she didn’t realise this because she didn’t check her statements. She said she continued to make ... (2 pages)View decision -
Decision Reference DRN7229630
16 Jul 2015 Legal & General Partnership Services Limited UpheldBanking and creditMiss F complains that Legal & General Partnership Services Limited mis-sold her a mortgage. The complaint is brought on her behalf by a claims management company.backgroundFollowing her meeting with Legal & General, Miss F agreed a two year fixed rate mortgage... (2 pages)View decision -
Decision Reference DRN3234883
28 Jan 2014 Lloyds Bank PLC UpheldBanking and creditMrs F complains that Lloyds Bank Plc (previously Lloyds TSB Bank Plc) misinformed her when she contacted it regarding an outstanding debt. Mrs F’s partner had been declared bankrupt so she became liable to repay the full outstanding balance of their joint current account. Mrs F says that... (2 pages)View decision -
Decision Reference DRN-3746315
28 Oct 2022 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-3746315 The complaint Mrs S complains that she is being chased by debt collectors for an outstanding debt Lloyds Bank PLC (“Lloyds”) wrongly sold to it. Mrs S is also unhappy about the service she received by Lloyds when trying to resolve her complaint. What happened Mrs S held a bank ... (3 pages)View decision