We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70772 results
-
Decision Reference DRN-2422833
2 Feb 2021 Arrow Global Limited UpheldConsumer CreditDRN-2422833 The complaint Mr M complains that Arrow Global Limited (Arrow) pursued him for debts that aren’t his. What happened In 2019 Mr M received a letter about an outstanding debt in relation to someone who has a very similar name. Mr M contacted Arrow to say it was chasing the wrong ... (2 pages)View decision -
Decision Reference DRN-2519983
10 Mar 2021 NRAM Limited UpheldMortgagesDRN-2519983 The complaint Ms F and Mr P complain that NRAM Limited wrongly recorded missed payments on their credit files. They that it corrects their credit files and pays compensation. What happened Ms F and Mr P had a mortgage with NRAM. They were in financial difficulties and entered i... (2 pages)View decision -
Decision Reference DRN9563528
3 May 2017 Next Retail Limited Not upheldBanking and creditMr B has complained an account was fraudulently opened with Next Retail Limited (trading as Next Directory) using Mr B’s details. This affected his credit rating and caused considerable stress.background An unknown person opened a Next Directory account in Mr B’s name.... (3 pages)View decision -
Decision Reference DRN7149394
1 Aug 2019 National Westminster Bank Plc Not upheldBanking and creditMr S complains that National Westminster Bank Plc continued to send post for his ex-partner to his current address despite him asking them not to. Debt agencies who worked with NatWest also used his current address for his ex-partner. Mr S said that this has caused problems with his curren... (3 pages)View decision -
Decision Reference DRN9493709
27 Apr 2020 Capquest Debt Recovery Limited UpheldBanking and creditMrs O complains that Capquest Debt Recovery Limited contacted her regarding a debt which doesn’t belong to her.backgroundMrs O is represented in her complaint by her husband Mr O. To make my decision as straightforward as possible, I will be referring to steps having been taken by Mrs O ev... (3 pages)View decision -
Decision Reference DRN5721653
13 Aug 2014 National Westminster Bank Plc Not upheldBanking and creditMrs E complains that National Westminster Bank Plc (NatWest) has provided confusing and misleading information about a consolidation loan and it is not willing to help her now she is experiencing difficulties in repaying it.backgroundMrs E had a number of accounts in her personal nam... (3 pages)View decision -
Decision Reference DRN8092863
15 Apr 2019 Arrow Global Limited Not upheldBanking and creditMrs B complains about Arrow Global Limited’s handling of a debt they say she owes them. backgroundMrs B is represented in this complaint, but for ease I’ll refer to Mrs B below when describing the actions of her or her representative.Mrs B took out a credit card ac... (3 pages)View decision -
Decision Reference DRN1687545
19 Sep 2017 Nationwide Building Society Not upheldBanking and creditMr R complains that Nationwide Building Society has registered a default on his credit file for credit card and current account debts he acquired when suffering from incapacity. He wants the debts written off and the defaults removed. Whilst Mr R is assisted by a thi... (3 pages)View decision -
Decision Reference DRN2903027
20 Jan 2015 Capquest Debt Recovery Limited Not upheldBanking and creditMr R complains about a debt that Capquest Debt Recovery Limited is seeking repayment of. He is unhappy the debt was passed to Capquest without his knowledge and he refuses to accept Capquest’s demands for payment as he is still paying the original creditor. background Capquest was ap... (2 pages)View decision -
Decision Reference DRN0304216
31 Jul 2018 Hoist Finance UK Limited Not upheldBanking and creditMr W complains that Hoist Finance UK Limited (Hoist) has contacted him about a debt he believes is statute-barred.backgroundMr W received a letter in August 2017 from his credit card provider informing him that the account had been “assigned and transferred” to “Hois... (3 pages)View decision
