We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71923 results
-
Decision Reference DRN8860660
3 Feb 2020 The Royal Bank of Scotland Plc Not upheldBanking and creditThis complaint is about some debts Mr and Mrs F used to have with The Royal Bank of Scotland Plc (“RBS”). Mr and Mrs F are unhappy that RBS won’t refund to them directly the sum due under a remediation exercise. Instead, it has set off that amount against the shortfall that arose when Mr a... (3 pages)View decision -
Decision Reference DRN5761574
7 Sep 2015 MKDP LLP Not upheldBanking and creditMr N complains that MKDP LLP is wrongly pursuing him for a debt which isn’t his and has continued to chase him to repay the debt after he complained.backgroundMr N says that MKDP are chasing him to repay a credit card debt that he doesn’t owe. He says that MKDP ha... (1 page)View decision -
Decision Reference DRN-3998953
27 Jun 2023 Lantern Debt Recovery Services Ltd Not upheldConsumer CreditDRN-3998953 The complaint Miss S complains Lantern Debt Recovery Services Ltd trading as Lantern started getting in touch about a debt which she didn’t know if it was hers. She’s also unhappy with Lantern’s responses which she’s said are confusing – and have mentioned different companies. ... (2 pages)View decision -
Decision Reference DRN-2177948
21 Sep 2020 TSB Bank plc Not upheldBanking and PaymentsDRN-2177948The complaintMiss G complains that TSB Bank plc (TSB) should have advised her differently when accepting a payment plan from a debt charity when defaulting on her credit card account would have been a better option for her. What happenedMiss G has a credit card account with TSB ... (2 pages)View decision -
Decision Reference DRN8694225
30 Dec 2019 Vanquis Bank Limited Not upheldBanking and creditMr H complained because Vanquis Bank Limited recorded an ‘’Arrangement to pay’’ on his credit file. He wants Vanquis to record a ‘’Default’’ instead.backgroundMr H had a Vanquis credit card with a limit of £1,500. He exceeded the limit and had a balance of around £1,850. Mr H wasn’t able t... (2 pages)View decision -
Decision Reference DRN5131794
25 Jun 2015 HSBC Bank plc Not upheldBanking and creditMr V complains on behalf of H, a limited company, that HSBC Bank Plc wrongly took over £8,800 from H’s current account.backgroundMr V was the director of two companies, H and a second company. Both companies had accounts with HSBC. In September 2014 H’s account was... (2 pages)View decision -
Decision Reference DRN7606421
28 Sep 2016 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs B complain they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited (L&G). Mr and Mrs B are represented by a third party I’ll call ‘R’ R says Mr and Mrs B feel particularly unhappy about the follow... (3 pages)View decision -
Decision Reference DRN0524502
29 Sep 2015 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs W complain that they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Ltd (“L&G”).backgroundIn 2008 Mr and Mrs W were given advice about re-mortgaging by L&G’s representative. The advisor recommended... (3 pages)View decision -
Decision Reference DRN-3825787
7 Dec 2022 Barclays Bank UK PLC Not upheldInsuranceDRN-3825787 The complaint The estate of the late Mr T has complained about the way in which Barclays Bank UK PLC resolved the mis-sale of a payment protection insurance (PPI) policy. Mr H has been representing the estate. What happened Mr T was in an Individual Voluntary Arrangement (IVA).... (3 pages)View decision -
Decision Reference DRN-3778568
23 Jan 2023 The Royal Bank of Scotland Plc Not upheldInsuranceDRN-3778568 The complaint Ms B has complained about The Royal Bank of Scotland Plc (RBS) using the redress from a mis-sold payment protection insurance (PPI) policy to repay a debt, on the basis that it was written off when her protected trust deed ended. What happened Both sides are most ... (3 pages)View decision
