We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77095 results
-
Decision Reference DRN0508976
3 Sep 2015 MBNA Limited Not upheldBanking and creditMr D complains that MBNA Limited defaulted his credit card account after it agreed to accept reduced monthly payments. Mr D says MBNA accepted a lump sum payment in settlement of the debt but has only recently marked his credit file as partially settled. Mr D wants ... (3 pages)View decision -
Decision Reference DRN-3467683
27 May 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3467683 The complaint W is a limited company of which Mr C is a director. He brings the complaint on W’s behalf. The complaint is that National Westminster Bank Plc (NatWest) has debited the company account without the proper authority to do so. What happened A cheque for £8,336.62 was... (3 pages)View decision -
Decision Reference DRN-3273914
26 Jan 2022 Lloyds Bank PLC UpheldMortgagesDRN-3273914 The complaint Mr A and Mrs A complain that Lloyds Bank PLC paid outstanding disputed service charges and major works arrears, and then added the payment to their mortgage account. What happened Mr A and Mrs A have a buy to let mortgage with Lloyds on a leasehold property. On 4 ... (6 pages)View decision -
Decision Reference DRN2344027
9 Jun 2017 Hoist Finance UK Limited UpheldBanking and creditMr L complains that Hoist Finance UK Limited have chased him for a debt which is not his. backgroundMr L received a letter from a debt collector acting on behalf of Hoist regarding an outstanding debt. Mr L contacted Hoist in December 2015 and explained that he neve... (2 pages)View decision -
Decision Reference DRN0335573
14 Jan 2014 Creation Financial Services Limited UpheldBanking and creditMrs K complains that Creation Financial Services Limited has added interest to her debt after a period of not applying interest. She says that this means that she will probably never be able to repay the debt in full and is making her financial problems worse. Mrs K, who is represented ... (2 pages)View decision -
Decision Reference DRN-2267221
8 Feb 2021 Legal & General Partnership Services Limited Not upheldMortgagesDRN-2267221 The complaint Through a claims management company (CMC), Mr and Mrs C have complained that a mortgage was mis-sold by a representative of Legal & General Partnership Services Limited (L&G). They are asking L&G to compensate them for the losses incurred by taking out... (4 pages)View decision -
Decision Reference DRN-4516190
12 Jan 2024 Arrow Global Limited UpheldConsumer CreditDRN-4516190 The complaint Mr C complains about Arrow Global Limited’s actions when attempting to collect a debt that was fraudulently opened in his name. What happened Mr C has explained that after he moved out of an address a scammer opened various credit commitments in his name, one of w... (2 pages)View decision -
Decision Reference DRN-5857763
4 Feb 2026 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5857763 The complaint Mr G complains that HSBC UK Bank Plc responded unfairly when he got into financial difficulties. What happened Mr G says that HSBC first wrote to him on 7 April 2022 to tell him that he was in persistent debt due to insufficient payments on his credit card. He... (3 pages)View decision -
Decision Reference DRN-2633416
26 Feb 2021 Arrow Global Limited UpheldConsumer CreditDRN-2633416 The complaint Mr B complains that Arrow Global Limited is attempting to collect a debt that he was told had been written off. What happened The background to this complaint and my initial conclusions were set out in my provisional decision dated 26 January 2021. In my provision... (3 pages)View decision -
Decision Reference DRN6696977
19 Dec 2014 MKDP LLP Not upheldBanking and creditMr H complains that MKDP LLP is trying to recover a debt from an old loan agreement. He says he should not be responsible for the outstanding balance.backgroundMr H took out a loan with a creditor in 2010. The loan account was later transferred to MKDP, who attempted to recover £1,147.5... (1 page)View decision