We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74386 results
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Decision Reference DRN8459595
6 Sep 2013 Baines & Ernst Limited Not upheldBanking and creditMrs A complains about a debt management plan she has with Baines & Ernst Limited (Baines & Ernst). She is unhappy that she was still required to pay the full monthly management fee despite payments for one of her creditors being returned to her for her to then send to the credi... (2 pages)View decision -
Decision Reference DRN6933382
7 May 2015 Gregory Pennington Limited UpheldBanking and creditMr C complains, in summary, that Gregory Pennington Limited (“GPL”) has provided poor customer service, and mis-sold him a debt management plan.backgroundMr C entered into a debt management plan (“DMP”) arranged by GPL in November 2010. He complains that he was misled ... (2 pages)View decision -
Decision Reference DRN0586134
25 Mar 2020 Cabot Credit Management Group Limited Not upheldBanking and creditMr W complains that Cabot Credit Management Group Limited is asking him to pay a debt that he disputes and which he says is unenforceable. He’s being helped with his complaint by a representative.backgroundCabot says that Mr W had a credit card debt of £1,084.58 that was assigned to it in ... (2 pages)View decision -
Decision Reference DRN8101314
16 Apr 2014 Nationwide Building Society Not upheldBanking and creditMs K complains that the charges applied to her current account by Nationwide Building Society are adding to her financial difficulties. She wants a refund of the charges applied over the past six years. backgroundMs K first told Nationwide that she was in financial difficulties some ye... (1 page)View decision -
Decision Reference DRN8220464
22 Feb 2018 Bank of Scotland Plc Not upheldBanking and creditMiss W is unhappy about the charges applied to her Bank of Scotland plc (trading as Halifax) account.backgroundMiss W had an account with Halifax a number of years ago. The account became overdrawn and was passed to debt collectors. Miss W said Halifax didn’t give h... (2 pages)View decision -
Decision Reference DRN1581525
30 Sep 2014 The Royal Bank of Scotland Plc Not upheldBanking and creditMr B complains that The Royal Bank of Scotland Plc (“the bank”) continues to hold him liable for an outstanding balance on his credit card.background Mr B used his credit card to make a payment to a merchant. He had originally tried to pay this merchant by cheque, but when the cheque... (2 pages)View decision -
Decision Reference DRN-2194145
2 Oct 2020 S.D. Taylor Limited Not upheldConsumer CreditDRN-2194145 The complaint Mrs B is complaining that she was told by SD Taylor Limited, trading as Loans at Home (“Loans at Home”), that she had to pay off a debt for a relative who used to live at her address. What happened Mrs B had been borrowing from Loans at Home since April 2019. Mrs ... (2 pages)View decision -
Decision Reference DRN5396397
14 Jul 2015 Barclays Bank Plc Not upheldBanking and creditMr R complains that Barclays Bank PLC, trading as Barclaycard, is requiring him to repay a debt which it had previously told him had been written off. He wants the bank to accept that he is not liable for the debt, and substantial compensation for the trouble an... (2 pages)View decision -
Decision Reference DRN3511693
21 Oct 2019 Madison CF UK Limited Not upheldBanking and creditMiss W complains that Madison CF UK Limited (trading as 118 118 Money) recorded incorrect information on her credit file and hasn’t sent correspondence in the format she requires.background I issued my provisional decision on this case on 3 October 2019, which is attached and forms part of... (6 pages)View decision -
Decision Reference DRN7810935
5 May 2015 HSBC Bank plc Not upheldBanking and creditMr and Mrs B complain that HSBC Bank Plc wrongly pursued them for debts of a company that has been dissolved. They also complain that HSBC did not treat them fairly in connection with a mortgage.backgroundMr B was a director and shareholder in D, a limited company. ... (5 pages)View decision
