We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71523 results
-
Decision Reference DRN3676781
17 Oct 2014 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs F’s representative complains that they were mis-sold a mortgage by an authorised representative of Legal & General Partnership Services Limited (“L&G”).backgroundIn 2005 L&G arranged a remortgage for Mr and Mrs F. The new mortgage was for around £40,000 over nine... (3 pages)View decision -
Decision Reference DRN-4838232
6 Jun 2024 Topaz Finance Limited UpheldMortgagesDRN-4838232 The complaint Mr M complains that Topaz Finance Limited trading as Hyalite Mortgages is asking him to repay a shortfall debt which remains after the sale of his mortgaged property was used to pay off the rest of the debt. Mr M set out why he doesn’t think Hyalite should ask him... (4 pages)View decision -
Decision Reference DRN4914692
5 Nov 2015 Legal & General Partnership Services Limited Not upheldBanking and creditThis complaint is about a mortgage arranged for Mr and Mrs J by an adviser connected with Legal & General Partnership Services Limited (“L&G”). Mr and Mrs J are concerned about the suitability of advice to consolidate a 0% credit card debt into a mortgage term... (2 pages)View decision -
Decision Reference DRN-3273914
26 Jan 2022 Lloyds Bank PLC UpheldMortgagesDRN-3273914 The complaint Mr A and Mrs A complain that Lloyds Bank PLC paid outstanding disputed service charges and major works arrears, and then added the payment to their mortgage account. What happened Mr A and Mrs A have a buy to let mortgage with Lloyds on a leasehold property. On 4 ... (6 pages)View decision -
Decision Reference DRN-3497901
10 Jun 2022 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-3497901 The complaint Miss H has complained that National Westminster Bank Plc (“Nat West”) have refused to remove the default records relating to debts they’ve sold to another company from her credit file – which she thinks makes her credit file inaccurate. What happened In mid-2019, ... (2 pages)View decision -
Decision Reference DRN0218182
1 Nov 2017 Bridgewater Support Solutions Ltd Not upheldBanking and creditMrs S complains that Bridgewater Support Solutions Limited, trading as DFH, didn’t tell her that she could claim a refund of interest and charges from short term lenders when it was advising her about a debt management plan. backgroundMrs S contacted DFH about her d... (2 pages)View decision -
Decision Reference DRN-2329255
10 Dec 2020 National Westminster Bank Plc UpheldConsumer CreditDRN-2329255 The complaint Mrs J complains that National Westminster Bank Plc (NatWest) contacted her to pay an outstanding debt that she says she’d already paid off. What happened Mrs J received a letter from NatWest around February 2020, letting her know that that a debt she owes had been... (3 pages)View decision -
Decision Reference DRN-3176404
23 Nov 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-3176404 The complaint Mr and Mrs R are bringing this complaint on behalf of their late son, M, against NewDay Ltd (NewDay). They believe NewDay acted irresponsibly in giving M a credit card and subsequent credit increase. What happened Mr R said that NewDay agreed a credit for M in Apr... (4 pages)View decision -
Decision Reference DRN-3825787
7 Dec 2022 Barclays Bank UK PLC Not upheldInsuranceDRN-3825787 The complaint The estate of the late Mr T has complained about the way in which Barclays Bank UK PLC resolved the mis-sale of a payment protection insurance (PPI) policy. Mr H has been representing the estate. What happened Mr T was in an Individual Voluntary Arrangement (IVA).... (3 pages)View decision -
Decision Reference DRN-2729512
7 May 2021 Barclays Bank UK PLC UpheldConsumer CreditDRN-2729512 The complaint Ms E is unhappy that Barclays Bank UK PLC sold her account to a debt collection agency without informing her. What happened Ms E had a loan with Barclays which she was struggling to repay. Ms E contacted Barclays who took details of her income and expenditure and ... (3 pages)View decision
