We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74386 results
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Decision Reference DRN-4168153
29 May 2024 Jarvis Investment Management Limited Not upheldInvestmentsDRN-4168153 The complaint Mr P represents his business (a partnership held with his brother) in bringing this complaint. He says Jarvis Investment Management Limited (‘JIML’) has acted unreasonably in relation to the business’s share dealing account, which was allowed to incur debts on ove... (7 pages)View decision -
Decision Reference DRN-4451793
13 Nov 2023 Progressive Money Limited Not upheldConsumer CreditDRN-4451793 The complaint Miss C complains that Progressive Money Limited (‘Progressive’) irresponsibly gave her a loan that she couldn’t afford in August 2017. What happened In 2017, Miss C applied for a loan with Progressive. The loan amount was £5,000, the term was 48 months and the mon... (3 pages)View decision -
Decision Reference DRN-3622248
1 Dec 2022 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-3622248 The complaint Mrs S complains that The Royal Bank of Scotland Plc sent her letters about her credit card account which she found threatening. What happened Mrs S was sent letters about her credit card account being in persistent debt. She says she found the tone of the letters ... (2 pages)View decision -
Decision Reference DRN-1617624
16 Jun 2020 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-1617624 The complaintMr W complains that The Royal Bank of Scotland Plc (RBS) sent his overdraft debt for recovery after asking it for help with his financial difficulties. What happenedMr W had a current account with an arranged overdraft of £2000. He had reached the overdraft limit b... (2 pages)View decision -
Decision Reference DRN4416256
12 Jun 2018 Barclays Bank Plc Not upheldBanking and creditMrs C complains how Barclays Bank Plc has dealt with her financial difficulties.background Mrs C had a joint account with her ex-husband. She was going through a difficult divorce so in 2016 she asked Barclays to put the account on hold. She later found out Barclays ... (2 pages)View decision -
Decision Reference DRN9105378
14 Mar 2017 Barclays Bank Plc Not upheldBanking and creditMiss P has complained that Barclays Bank Plc made two errors which led to her ex-partner having access to her personal financial information.Miss P is also unhappy that Barclays passed her account to a collection agent and closed it incorrectly.backgroundMiss P’s acco... (2 pages)View decision -
Decision Reference DRN-3964794
28 Feb 2023 Arrow Global Limited UpheldBanking and PaymentsDRN-3964794 The complaint Mr Q complains about recovery action taken by Arrow Global Limited and its agents when seeking to recover a debt. What happened In early 2021 Mr Q received contact from solicitors acting for Arrow. The solicitors asked Mr Q to make contact and discuss arrangements... (3 pages)View decision -
Decision Reference DRN4237066
23 Sep 2016 MEM Consumer Finance Limited UpheldBanking and creditMr S complains that MEM Consumer Finance Limited trading as Payday UK (“Payday UK”) wrongly recorded in his credit records that his loan was settled using a debt management plan (“DMP”). Mr S says this is incorrect and caused him to have a mortgage application decli... (2 pages)View decision -
Decision Reference DRN0925441
6 Jan 2016 Moneybarn Limited Not upheldBanking and creditMr C complains about the way Moneybarn No. 1 Limited, trading as Moneybarn, handled the arrears on his account. He also said that it told him that if he voluntarily surrendered his car to it, there would be no fees to pay and that it would clear the account balance... (3 pages)View decision -
Decision Reference DRN8220464
22 Feb 2018 Bank of Scotland Plc Not upheldBanking and creditMiss W is unhappy about the charges applied to her Bank of Scotland plc (trading as Halifax) account.backgroundMiss W had an account with Halifax a number of years ago. The account became overdrawn and was passed to debt collectors. Miss W said Halifax didn’t give h... (2 pages)View decision
