We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71335 results
-
Decision Reference DRN6616200
20 Jul 2015 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs M say National Westminster Bank Plc delayed giving them information about a debt it wanted repaying from Mr M2’s estate and this means the estate has made a financial loss.backgroundI’ve attached my provisional decision from June 2015, which forms part of ... (5 pages)View decision -
Decision Reference DRN-2267221
8 Feb 2021 Legal & General Partnership Services Limited Not upheldMortgagesDRN-2267221 The complaint Through a claims management company (CMC), Mr and Mrs C have complained that a mortgage was mis-sold by a representative of Legal & General Partnership Services Limited (L&G). They are asking L&G to compensate them for the losses incurred by taking out... (4 pages)View decision -
Decision Reference DRN8576545
11 Dec 2014 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs C complain that they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited (“L & G”).backgroundMr and Mrs C had a mortgage, on a discounted interest rate with a high street lender. In 2005 L & G recommended that th... (4 pages)View decision -
Decision Reference DRN-1419123
25 Jul 2020 Debt Managers (Services) Limited Not upheldConsumer CreditDRN-1419123 The complaintMr B complains Debt Managers (Services) Limited (DMSL) has wrongly reported the date of a default to credit reference agencies (CRA’s). He asks for the default date to be backdated. What happenedMr B held an account with a third-party company I’ll call company “S”... (3 pages)View decision -
Decision Reference DRN-4064662
14 Sep 2023 Barclays Bank UK PLC Not upheldConsumer CreditDRN-4064662 The complaint Mr A complains that Barclays Bank UK PLC (“Barclays”) chased him for payment, continued to apply interest to his loan and defaulted his account during a period of breathing space. What happened Mr A had a loan account with Barclays, which fell into arrears. He say... (3 pages)View decision -
Decision Reference DRN-5023691
17 Sep 2024 Sainsbury's Bank Plc UpheldBanking and PaymentsDRN-5023691 The complaint Mrs W complains that Sainsbury's Bank Plc didn’t agree to write off her debt and handled her request poorly. What happened Mrs W has a credit card account with Sainsbury’s and in January 2023 she contacted the bank to inform it of her medical condition and... (3 pages)View decision -
Decision Reference DRN5810116
4 Apr 2018 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs C through their representative M complain that an appointed representative of Legal & General Partnership Services Limited, A, mis-sold them a mortgage. They want compensation.backgroundMr and Mrs C took advice from A, an appointed representative of Legal ... (2 pages)View decision -
Decision Reference DRN3709231
16 Oct 2015 MBNA Limited Not upheldBanking and creditMrs G complains that MBNA Limited has unlawfully sold on her credit card debt to a third party and has not complied with the relevant legal requirements to entitle it in law to recover the debt.backgroundMrs G had a credit card account with MBNA. MBNA took Mrs G to c... (3 pages)View decision -
Decision Reference DRN3700333
23 Jun 2017 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs G’s complain they were badly advised by Legal & General Partnership Services Limited (L&G). They say the advice to consolidate some of their unsecured debts into their mortgage was unsuitable. Mr and Mrs G are also unhappy that the advice to remortga... (2 pages)View decision -
Decision Reference DRN7181305
10 May 2016 HSBC Bank plc Not upheldBanking and creditMr J complains that HSBC Bank Plc has not treated him fairly, in that it used the proceeds of a cheque which had been incorrectly paid to Mr J’s closed account to repay a debt he owed. Mr J says the debt was mainly made up of excessive fees it had applied to the ... (2 pages)View decision
