We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74386 results
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Decision Reference DRN3676781
17 Oct 2014 Legal & General Partnership Services Limited UpheldBanking and creditMr and Mrs F’s representative complains that they were mis-sold a mortgage by an authorised representative of Legal & General Partnership Services Limited (“L&G”).backgroundIn 2005 L&G arranged a remortgage for Mr and Mrs F. The new mortgage was for around £40,000 over nine... (3 pages)View decision -
Decision Reference DRN-4281561
3 Aug 2023 Pareto Financial Planning Limited Not upheldPensions and AnnuitiesDRN-4281561 The complaint Mr E complains that he was given unsuitable advice by Pensionhelp Limited to transfer deferred benefits from his Defined Benefit (DB) pension with British Steel (BSPS) to a personal pension. At the time of the advice Pensionhelp was an appointed representative of ... (6 pages)View decision -
Decision Reference DRN5858418
31 Jul 2013 Ruthbridge Limited Not upheldBanking and creditMr D complains that Ruthbridge Limited (Ruthbridge) has wrongly pursued him for a debt which he says he does not owe. He says he has been the victim of stolen identity and would like Ruthbridge to stop contacting him about the debt. Ruthbridge had taken over the debt from a third party... (1 page)View decision -
Decision Reference DRN1487274
31 Jul 2013 Mackenzie Hall Limited Not upheldBanking and creditMr D complains that Mackenzie Hall Limited (“Mackenzie Hall”) has wrongly pursued him for a debt which he says he does not owe. He says he has been the victim of stolen identity and would like the business to stop contacting him about the debt. Mackenzie Hall had the debt referred to it... (1 page)View decision -
Decision Reference DRN-3464412
1 Sep 2022 Bank of Scotland Plc UpheldBanking and PaymentsDRN-3464412 The complaint Mr J complains that Bank of Scotland plc trading as Halifax (“Halifax”) irresponsibly increased his credit card limit when he was struggling with his finances. What happened Mr J applied for and was provided with a Halifax credit card account in 2009. Halifax agre... (4 pages)View decision -
Decision Reference DRN0407663
5 Apr 2017 Legal & General Partnership Services Limited UpheldBanking and creditMrs F’s complaint is that she was mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited (“L&G”).Mrs F is represented in this complaint by a firm of solicitors. But for ease I’ll refer to their actions and comments as ... (6 pages)View decision -
Decision Reference DRN6728619
9 Jul 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMr F complains about accounts he had with Cabot Credit Management Group Limited (Cabot). He’s unhappy about being asked to repay the accounts and that no proof has been provided confirming he actually owed anything. Mr F believes he’s been bullied by Cabot into repay... (3 pages)View decision -
Decision Reference DRN-5222395
19 Dec 2024 MBNA Limited UpheldConsumer CreditDRN-5222395 The complaint Mrs S says MBNA Limited irresponsibly lent to her. What happened Mrs S took out a loan for £8,000 over 60 months from MBNA on 23 November 2023. The monthly repayments were £201.81 and the total repayable was £12,108.60. Mrs S says she was already seriously inde... (3 pages)View decision -
Decision Reference DRN6017676
20 Mar 2019 MBNA Limited Not upheldBanking and creditMr B complains that MBNA Limited irresponsibly gave him a credit card in 2015 when he was in an IVA, had outstanding debt and as it should’ve seen he was experiencing financial difficulties. He wants all the interest and charges he’s paid refunded, the debt written ... (2 pages)View decision -
Decision Reference DRN2481341
14 Jun 2013 National Westminster Bank Plc Not upheldBanking and creditMr N complains that National Westminster Bank Plc abused its position as it allowed his debt to be increased because of unreasonable legal expenses. He would like the debt to be reduced.background Mr N provided a personal guarantee to NatWest in 2001, in support of lending advanced to h... (2 pages)View decision
