We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71335 results
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Decision Reference DRN2483530
6 Oct 2017 Barclays Bank Plc Not upheldBanking and creditMr E complains about the conduct of Barclays Bank Plc in relation to a debt it acquired and then sold. He says he did not know that he ever owed anything to the bank.backgroundBarclays bought Mr E’s credit card debt from another company in 2008. Mr E raises compl... (2 pages)View decision -
Decision Reference DRN-3858512
16 Dec 2022 National Westminster Bank Plc UpheldBanking and PaymentsDRN-3858512 The complaint Mr S1 and Mr S2 are business partners. They complain about the actions of National Westminster Bank Plc regarding the management of their loan accounts. What happened In June 2008 the partners took out three loans – which I’ll call loans 1, 2 and 3 – from NatWest ... (6 pages)View decision -
Decision Reference DRN2346838
25 Feb 2015 Yorkshire Building Society Not upheldBanking and creditMr and Mrs G say that Yorkshire Building Society unfairly charged them for three visits by debt counsellors and they want the charges refunded.backgroundMr and Mrs G’s mortgage account was in arrears and Yorkshire Building Society sent a debt counsellor to their address on three occa... (2 pages)View decision -
Decision Reference DRN-1385799
7 Dec 2020 Hoist Finance UK Limited Not upheldBanking and PaymentsDRN-1385799 The complaint Mr S makes a number of complaints about Hoist Finance UK Limited following the sale of a debt to it. Mr S is represented by a business I will call “L”. What happened Mr S says Hoist has failed to provide either him or his representative information he would like t... (2 pages)View decision -
Decision Reference DRN1194201
5 Sep 2016 Cabot Financial (Europe) Limited Not upheldBanking and creditMrs E’s complaint is about a default that was registered against her credit file by Cabot Financial (Europe) Limited.backgroundIn December 2010 Cabot Financial bought a debt Mrs E owed another business. Until that time Mrs E had been repaying the debt by way of a pay... (2 pages)View decision -
Decision Reference DRN1804036
22 Apr 2013 Phoenix Recoveries (UK) Limited Sarl UpheldBanking and creditsummary of complaintMrs D complains about interest being added to a debt that was subject to a court judgment. She is unhappy that interest was added and recovered by Phoenix Recoveries (UK) Limited Sarl through a charging order when the property was sold. background to complaintThe adj... (2 pages)View decision -
Decision Reference DRN1531665
18 Jan 2018 OPOS Limited Not upheldBanking and creditMiss B complains that a loan she took out with Minicredit that was transferred to Opus Limited (Opus), when Minicredit went into administration was irresponsibly lent and that the charges and interest that have accrued should be refunded to her.background Miss B took ... (3 pages)View decision -
Decision Reference DRN6431038
27 Mar 2015 Lloyds Bank PLC Not upheldBanking and creditMr E complains that Lloyds Bank PLC (“the bank”) allowed him to become a victim of identity fraud, and that he should be fully compensated for this.background In 2012 Mr E was chased for debts, which brought him to realise that somebody had stolen his identity and take... (2 pages)View decision -
Decision Reference DRN6325516
15 Dec 2016 Cabot Financial (Europe) Limited UpheldBanking and creditMr U complains that Cabot Financial (Europe) Limited, (“CFL”), won’t supply him with copies of credit agreements or any other documentation about the debts they are pursuing him for. The complaint is brought to this service by a member of Mr U’s family, but for ease... (3 pages)View decision -
Decision Reference DRN9999216
5 Feb 2016 Shop Direct Finance Company Limited UpheldPayment protection insurance (PPI)Miss M’s complaint is about the mis-sale of a payment protection insurance (PPI) policy and the way Shop Direct Finance Company Limited has used the compensation it offered to put things right.background Miss M complained that Shop Direct mis-sold her a PPI policy ... (2 pages)View decision
