We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74386 results
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Decision Reference DRN-3215653
15 Feb 2022 The Royal Bank of Scotland Plc Not upheldInsuranceDRN-3215653 The complaint Miss A complains that it isn’t fair for The Royal Bank of Scotland Plc (RBS) to use her Payment Protection Insurance (PPI) compensation to reduce a debt because she considers it was written-off when her protected trust deed ended. What happened During 2003 Miss A ... (3 pages)View decision -
Decision Reference DRN-2064033
31 Aug 2020 Nationwide Building Society Not upheldBanking and PaymentsDRN-2064033The complaintMr P complains about what happened after Nationwide Building Society took the agreed overdraft off his current account. He said that the account was defaulted, even though he was making payments, which he said he’d agreed with Nationwide. What happenedMr P had an ac... (3 pages)View decision -
Decision Reference DRN-2976017
27 Aug 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2976017 The complaint Mr K complains Barclays Bank UK PLC allowed his account to go overdrawn. He’s unhappy that he’s now being pursued for a debt as a result. What happened Mr K held a current account with Barclays. He opened it in 2013, in branch, as a Young Persons Account (YPA). It... (3 pages)View decision -
Decision Reference DRN-2805020
25 May 2021 Debt Managers (Services) Limited Not upheldConsumer CreditDRN-2805020 The complaint Mrs K is unhappy with the way that that Debt Managers (Services) Limited (DMSL) has tried to collect a debt in her name. Mrs K wants DMSL to stop asking her to repay the debt or provide evidence that it is entitled to collect it from her. What happened DMSL bought... (3 pages)View decision -
Decision Reference DRN7508328
1 Feb 2018 Lloyds Bank PLC Not upheldBanking and creditMiss P complains that Lloyds Bank plc should’ve paid a refund of interest directly to her rather to her outstanding loan balance.backgroundIn 2012, Miss P told Lloyds she was having some financial difficulties and couldn’t keep up with the repayments to her personal... (2 pages)View decision -
Decision Reference DRN-3407955
30 Mar 2022 Arrow Global Limited Not upheldConsumer CreditDRN-3407955 The complaint Mrs H complains about the way Arrow Global Limited and its agents have treated her in relation to a debt it says was purchased in her name. Mrs H also complains Arrow hasn’t sent proof it now owns the debt in question and that it failed to respond to a Data Subjec... (3 pages)View decision -
Decision Reference DRN5987140
2 Jul 2018 The Royal Bank of Scotland Plc Not upheldBanking and creditMr D complains that The Royal Bank of Scotland Plc (RBS) didn’t close his account when he instructed it to and it now says he owes around £1,500.backgroundMr D says he closed his RBS account about 10 years ago. But the bank says he owes money on it and has passed ... (2 pages)View decision -
Decision Reference DRN-2567142
10 Mar 2021 Lowell Portfolio I Ltd Not upheldConsumer CreditDRN-2567142 The complaint Mr M is unhappy as he feels Lowell Portfolio I Ltd (“Lowell”) has harassed him when contacting him about an outstanding debt. What happened Lowell purchased a debt from another business in 2016 which it understood Mr M was responsible for repaying. In November 201... (3 pages)View decision -
Decision Reference DRN1787430
22 Aug 2018 Vanquis Bank Limited UpheldBanking and creditMrs C complains that Vanquis Bank Limited raised her credit card account limit when she couldn’t pay the money back.backgroundMrs C said that she opened a credit card account with Vanquis. She said that she started out with a credit limit of £250, but over time Vanqui... (5 pages)View decision -
Decision Reference DRN5938919
4 Nov 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMrs R complains that a debt management plan was mis-sold to her by Harrington Brooks (Accountants) Limited. She is being helped with her complaint by a representative.backgroundMrs R entered into a debt management plan with Harrington Brooks in July 2009. Her representat... (2 pages)View decision
