We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74313 results
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Decision Reference DRN-4003417
7 Mar 2023 PSP Wealth Management Ltd UpheldPensions and AnnuitiesDRN-4003417 The complaint Ms B complains about the advice given by PSP Wealth Management Ltd (‘PSP’) to transfer the benefits from her defined-benefit (‘DB’) occupational pension scheme to a personal pension arrangement. She says the advice was unsuitable for her and believes this has caus... (8 pages)View decision -
Decision Reference DRN7181305
10 May 2016 HSBC Bank plc Not upheldBanking and creditMr J complains that HSBC Bank Plc has not treated him fairly, in that it used the proceeds of a cheque which had been incorrectly paid to Mr J’s closed account to repay a debt he owed. Mr J says the debt was mainly made up of excessive fees it had applied to the ... (2 pages)View decision -
Decision Reference DRN2356049
24 Jul 2019 Nationwide Building Society Not upheldBanking and creditComplaintMr C has complained as a partner of D, a limited liability partnership, that Nationwide Building Society wrongly retained funds in its own security deposit account when it had agreed to hold them to cover the partners’ tax liabilities. BackgroundMr C took out business loans with N... (6 pages)View decision -
Decision Reference DRN-3416080
23 May 2022 Drydens Limited Not upheldConsumer CreditDRN-3416080 The complaint Mr D has complained about Drydens Limited pursuing him for a debt which he says he previously settled. What happened Both sides are most familiar with the case, so I’ll summarise things in brief. This complaint is about a credit card account which was opened in 20... (3 pages)View decision -
Decision Reference DRN2521324
1 Mar 2017 TSB Bank plc Not upheldBanking and creditMr L complains about a default applied to his credit file as a result of an overdrawn balance on his TSB Bank plc (“TSB”) account.backgroundMr L made an online transaction with his TSB debit card that caused his account to go overdrawn by £15. So TSB applied un... (2 pages)View decision -
Decision Reference DRN6765104
17 Aug 2015 Digital Finance Services UK Limited UpheldBanking and creditMs F is concerned that Digital Finance Services Limited (DFS) is seeking to recover a debt from her, but it’s unable to explain the outstanding balance to her. She is also concerned that the initial loan of £200 has grown to an outstanding balance of over £2,000. Sh... (2 pages)View decision -
Decision Reference DRN-4613283
27 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4613283 The complaint Mr H complains that Santander UK Plc unreasonably blocked his account, which stopped his direct debits from going out. He’d like the remaining balances to Santander written off, and compensation for the stress this caused. What happened Mr H held accounts with San... (3 pages)View decision -
Decision Reference DRN0586134
25 Mar 2020 Cabot Credit Management Group Limited Not upheldBanking and creditMr W complains that Cabot Credit Management Group Limited is asking him to pay a debt that he disputes and which he says is unenforceable. He’s being helped with his complaint by a representative.backgroundCabot says that Mr W had a credit card debt of £1,084.58 that was assigned to it in ... (2 pages)View decision -
Decision Reference DRN-3701817
4 Oct 2022 PayPal (Europe) Sarl et Cie SCA Not upheldBanking and PaymentsDRN-3701817 The complaint Mrs A complains about the actions of PayPal (Europe) Sarl et Cie SCA with respect to a negative balance on her account. What happened In early 2022, Mrs A made a payment to a travel company via PayPal. She says the money was transferred from her linked bank accoun... (4 pages)View decision -
Decision Reference DRN3726317
24 Oct 2018 HFC Bank Limited Not upheldPayment protection insurance (PPI)Mr B is complaining that HFC Bank Limited (HFC) wants to use the compensation it offered for the mis-selling of a payment protection insurance (PPI) policy to reduce his outstanding debt.backgroundMr B was sold PPI with a credit card (account ending 5626). In 2017 ... (2 pages)View decision
