We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71155 results
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Decision Reference DRN9276359
9 Feb 2015 Bournes Limited UpheldBanking and creditMr Q has complained that Bournes Limited, trading as Bournes Debt Solutions, sold him a debt management plan he didn’t need. He is also concerned that they didn’t pass on the payments he made to them and didn’t tell him what would happen to his credit file when he entered a debt manageme... (2 pages)View decision -
Decision Reference DRN-2963045
20 Sep 2021 NewDay Ltd UpheldBanking and PaymentsDRN-2963045 The complaint Mr C complains that NewDay Ltd trading as Aqua failed to update Mr C’s credit file once the outstanding balance on his credit card was repaid in full. What happened Mr C had an Aqua credit card which was included in a debt management programme. In July 2017 the de... (2 pages)View decision -
Decision Reference DRN-3590348
15 Jul 2022 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-3590348 The complaint Miss J complains that Barclays Bank UK PLC failed to tell her that she could ask it to take action to recoup over £17,000 that she lost in what would appear to have been a scam. Because Barclays’ staff incorrectly told her that there was nothing that could be done... (2 pages)View decision -
Decision Reference DRN1366356
21 Jan 2016 Assured Money Solutions Limited UpheldBanking and creditMr and Mrs C complain that Assured Money Solutions Limited (“AMS”) told them they would be debt free in five years under its debt management plan, but this hasn’t happened. backgroundMr and Mrs C took out the debt management plan in 2011. They have paid regularly i... (3 pages)View decision -
Decision Reference DRN7352490
21 Feb 2014 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs J complain, via their representatives, that their interest-only mortgage with AWD Home Finance Limited (AWD), represented by Legal & General Partnership Services Limited (L&G), was unsuitable and lost them the opportunity to make an arrangement with their unsecured c... (3 pages)View decision -
Decision Reference DRN2396014
22 May 2014 Link Financial Limited UpheldBanking and creditMr B complains about Link Financial Limited pursuing him for a debt that is not his. He is unhappy that Link has asked him to repay the debt and that it attempted to put a charging order on his property.backgroundThe background to this complaint, and my initial conclusions, were set out... (6 pages)View decision -
Decision Reference DRN5474089
16 Apr 2015 Lloyds Bank PLC Not upheldBanking and creditMr C complains that he’s been treated badly, unfairly and illegally by Lloyds Bank PLC because he’s being asked to pay a debt that relates to a current account belonging to his ex- partner.backgroundMr C says his ex-partner asked Lloyds to add his name to her cur... (2 pages)View decision -
Decision Reference DRN1768900
16 Jan 2018 Northern Bank Limited Not upheldBanking and creditMr and Mrs L complain that Northern Bank Limited was unwilling to help them set up a finance plan that would have consolidated the amount outstanding on their mortgage with their unsecured debts. They are also unhappy that the interest rate on their mortgage reverte... (2 pages)View decision -
Decision Reference DRN2650543
6 Jul 2016 The Royal Bank of Scotland Plc UpheldPayment protection insurance (PPI)Mr M’s complaint is about the sale of a payment protection insurance (PPI) policy and way The Royal Bank of Scotland Plc (RBS) has offered to put things right for him. He’s also unhappy with the service he’s received from RBS.backgroundIn 2000 Mr M was sold a PPI... (4 pages)View decision -
Decision Reference DRN5059098
2 Aug 2019 Barclays Bank UK PLC UpheldBanking and creditMr F complains that Barclays Bank UK PLC (“Barclays”) allowed him to get into financial difficulties by giving him lending he couldn’t repay. backgroundThe background to this complaint, and my initial conclusions, were set out in my provisional decision dated 24 June 2019 – a copy of which... (7 pages)View decision
