We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70137 results
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Decision Reference DRN-4865418
24 Jun 2024 Brent Shrine Credit Union Limited Not upheldConsumer CreditDRN-4865418 The complaint Mr B complains that Brent Shrine Credit Union Limited trading as My Community Bank was irresponsible in its lending to him. He wants all interest fees and charges removed from his loan so that he is only liable for repaying the amount borrowed. What happened Mr B ... (5 pages)View decision -
Decision Reference DRN1013571
30 Apr 2019 Link Financial Outsourcing Limited Not upheldBanking and creditMiss C complains that Link Financial Outsourcing Limited didn’t contact her after taking over her debt with another company. Miss C also says Link recorded a default on her credit file incorrectly. backgroundMiss C had a credit card account with another business th... (2 pages)View decision -
Decision Reference DRN2948313
30 Nov 2017 BW Legal Services Limited Not upheldBanking and creditMr R complains that BW Legal Services Limited phoned him at work about his son’s debt, that the caller misrepresented that she was a solicitor and that it disclosed his son’s confidential account information to him.backgroundBW Legal Services is a regulated debt colle... (2 pages)View decision -
Decision Reference DRN4044035
27 Sep 2013 Cabot Financial (Europe) Limited UpheldBanking and creditsummary of complaintMr R complains that Cabot Financial (Europe) Limited is pursuing him for a debt he does not owe.our initial conclusionsOur adjudicator recommended that the complaint should be upheld. She considered that Cabot Financial had not demonstrated that Mr R had opened the a... (2 pages)View decision -
Decision Reference DRN-4405247
7 Nov 2023 Barclays Bank UK PLC Not upheldConsumer CreditDRN-4405247 The complaint Mr C complains that Barclays Bank UK PLC irresponsibly agreed two loans for him. What happened Barclays agreed two loans for Mr C in 2018. He had previously borrowed from Barclays in 2017 but hasn’t complained about those loans. I’ve summarised some of the availab... (3 pages)View decision -
Decision Reference DRN9988448
28 Nov 2013 The Royal Bank of Scotland Plc Not upheldBanking and creditMr M and Mr N complain that The Royal Bank of Scotland Plc forced them to take personal responsibility for a loan that was for the benefit of another company and should have been transferred to that company. They want the bank to write off that element of their current debts.backgroun... (2 pages)View decision -
Decision Reference DRN4924182
31 Jul 2017 Arrow Global Limited UpheldBanking and creditMr H complains that Arrow Global Limited wrongly contacted him to ask for repayment of a debt that wasn’t his.backgroundMr H received letters from Arrow Global and from its debt collection agent chasing him for repayment of a debt. Arrow Global had obtained Mr H’s... (1 page)View decision -
Decision Reference DRN-3334539
4 Apr 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3334539 The complaint Mr C complains about Barclays Bank UK PLC trading as Barclaycard and their decision to suspend and then close his account. What happened Mr C held a credit card account provided by Barclays with a £2,000 credit limit. In September 2019, Barclays wrote to Mr C expl... (3 pages)View decision -
Decision Reference DRN9758166
28 Jan 2014 Santander Cards UK Limited Not upheldBanking and creditMs D complains that Santander Cards UK Limited sold her account to a third party debt collections agency and would not agree a repayment plan. She is also unhappy about the number of administrative errors, such as name and address inaccuracies, on her account. backgroundMs D’s account was... (2 pages)View decision -
Decision Reference DRN0313001
9 Aug 2016 Butler-Do Ltd Not upheldBanking and creditMiss T and her representative are unhappy about the advice she was given by Butler-Do Ltd to enter into a debt management plan. She says it was mis-sold to her and wasn’t the appropriate solution for her situation. She’d have been better becoming bankrupt. She wa... (2 pages)View decision
