We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77095 results
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Decision Reference DRN-2375258
22 Feb 2021 Arrow Global Limited Not upheldConsumer CreditDRN-2375258 The complaint Mr R complains that Arrow Global Limited ignored his information requests and instead took legal action against him. Mr W wants Arrow to stop pursuing him for the debt. What happened In 2012, company S assigned its rights to pursue payment of an outstanding balanc... (2 pages)View decision -
Decision Reference DRN9947807
21 Nov 2016 National Westminster Bank Plc UpheldBanking and creditMr and Mrs C’s complaint is about the way National Westminster Bank Plc (“NatWest”) contacted them to repay a debt for which they provided their property as security.backgroundUnder a legal charge taken out in 2008, Mr and Mrs C provided their home as security for ... (2 pages)View decision -
Decision Reference DRN9718128
26 Feb 2015 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs S complain that the advice they received from an appointed representative of Legal & General Partnership Services Limited was unsuitable. In particular, they complain that the adviser:- contacted them by making an unsolicited marketing call;- did not properly consider the... (3 pages)View decision -
Decision Reference DRN-3241680
3 Mar 2022 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-3241680 The complaint Mr C complains Cabot Credit Management Group Limited (“Cabot”) is unfairly holding him liable for three debts it purchased as they were taken out fraudulently. To put things right, Mr C wants Cabot to return all payments made to it from his account as he didn’t au... (3 pages)View decision -
Decision Reference DRN1648962
2 Nov 2017 Lloyds Bank PLC Not upheldBanking and creditMiss B complains that Lloyds Bank PLC has notified her that it will pass her overdraft debt to its recoveries section which will result in a default being placed on her credit file.backgroundMiss B opened a student account in December 2015 with an agreed overdraft ... (2 pages)View decision -
Decision Reference DRN-2598745
22 Feb 2021 NewDay Ltd Not upheldBanking and PaymentsDRN-2598745 The complaint Mr H complains that NewDay Ltd (“NewDay”) won’t write off his credit card debt (“debt”). He also complains that NewDay won’t amend what it has reported in respect of this debt to credit reference agencies. What happened Mr H’s complaint was considered by one of ou... (2 pages)View decision -
Decision Reference DRN6749456
19 Aug 2015 Clear View Finance Limited UpheldBanking and creditMr W complains that the debt reduction and debt management plan he set up through Clear View Finance Limited was not reducing his debt as he was led to expect.background Mr W agreed the plan with Clear View in 2013. The agreement said the aim would be to assist Mr W ... (1 page)View decision -
Decision Reference DRN7610844
6 Oct 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMr and Mrs F are unhappy that The Royal Bank of Scotland plc (RBS) used proceeds from the sale of their home to repay other unsecured debts with RBS. To resolve this complaint Mr and Mrs F want RBS to pay the balance of the sale proceeds to them.backgroundIt’s Mr a... (2 pages)View decision -
Decision Reference DRN-1958469
23 Nov 2020 The Co-operative Bank Plc Not upheldConsumer CreditDRN-1958469 The complaint Mr R complains that The Co-operative Bank plc (Co-op) incorrectly placed his loan account with a debt collection agency which led to his mortgage application being declined. What happened Mr R took out a loan with Co-op while he was a student in 2017 and in error ... (2 pages)View decision -
Decision Reference DRN0812058
16 Mar 2017 Lowell Portfolio I Ltd UpheldBanking and creditMr J complains that Lowell Portfolio I Ltd pursued him for repayment of a debt that he didn’t owe and that it won’t remove the defaults from his credit file. He also complains about the poor level of service he’s received.backgroundThe debt relates to two loans which ... (2 pages)View decision