We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71523 results
-
Decision Reference DRN5570008
20 Dec 2013 Lloyds Bank PLC Not upheldBanking and creditOn behalf of Mr E, his father complains that Lloyds Bank Plc (previously Lloyds TSB Bank Plc) was irresponsible in increasing Mr E’s overdraft limit on a number of occasions, and in agreeing to issue him with a credit card. Mr E’s debts have since been repaid, but his father wants the ba... (2 pages)View decision -
Decision Reference DRN6106222
1 Aug 2013 The Royal Bank of Scotland Plc Not upheldBanking and creditMr W is unhappy that The Royal Bank of Scotland Plc transferred his debt between collection agents and that one of these did not respond to a verbal settlement offer he made. He requests that the debt be waived.our initial conclusionsThe adjudicator did not recommend that t... (2 pages)View decision -
Decision Reference DRN-3693377
21 Nov 2022 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-3693377 The complaint Ms C complains that Barclays Bank UK PLC trading as Barclaycard didn’t add 8% compensatory interest to her refund. What happened Ms C received a refund form Barclaycard due to interest and fees that were incorrectly applied to her account. Ms C says that the refun... (2 pages)View decision -
Decision Reference DRN0009852
30 Apr 2020 MBNA Limited Not upheldPayment protection insurance (PPI)Mr D is unhappy with the amount of compensation MBNA Limited (MBNA) has paid to him for a mis-sold payment protection insurance (PPI) policy that was associated with his credit card.backgroundMr D opened his credit card in May 1995 and at the same time took out a PPI policy. When he compla... (3 pages)View decision -
Decision Reference DRN0708198
14 Sep 2015 The Royal Bank of Scotland Plc Not upheldBanking and creditMr C complains that The Royal Bank of Scotland Plc (“RBS”) didn’t do enough to locate him before it issued a default notice. He wants the bank to remove the adverse entry from his credit file.backgroundMr C has a Mint credit card issued by RBS in 2004. In 2014, Mr ... (2 pages)View decision -
Decision Reference DRN2481341
14 Jun 2013 National Westminster Bank Plc Not upheldBanking and creditMr N complains that National Westminster Bank Plc abused its position as it allowed his debt to be increased because of unreasonable legal expenses. He would like the debt to be reduced.background Mr N provided a personal guarantee to NatWest in 2001, in support of lending advanced to h... (2 pages)View decision -
Decision Reference DRN6017676
20 Mar 2019 MBNA Limited Not upheldBanking and creditMr B complains that MBNA Limited irresponsibly gave him a credit card in 2015 when he was in an IVA, had outstanding debt and as it should’ve seen he was experiencing financial difficulties. He wants all the interest and charges he’s paid refunded, the debt written ... (2 pages)View decision -
Decision Reference DRN9758166
28 Jan 2014 Santander Cards UK Limited Not upheldBanking and creditMs D complains that Santander Cards UK Limited sold her account to a third party debt collections agency and would not agree a repayment plan. She is also unhappy about the number of administrative errors, such as name and address inaccuracies, on her account. backgroundMs D’s account was... (2 pages)View decision -
Decision Reference DRN1021488
23 Dec 2015 Capital One (Europe) plc Not upheldPayment protection insurance (PPI)Mrs C has complained about the way Capital One (Europe) plc (“Capital One”) has used the compensation it agreed to pay her after she complained about the mis-sale of payment protection insurance (“PPI”).backgroundMrs C took out a credit card with Capital One and also took... (2 pages)View decision -
Decision Reference DRN5189620
17 Sep 2015 Clear View Finance Limited UpheldBanking and creditMr O has complained Clear View Finance Limited didn’t make all the monthly payments to his creditors.backgroundMr O took out a debt management plan with Clear View in 2012. He mostly paid them £325 a month and was charged £25 monthly fees. Clear View visited him at ho... (2 pages)View decision
