We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70502 results
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Decision Reference DRN0220635
8 Sep 2015 Barclays Bank Plc UpheldPayment protection insurance (PPI)Mr U and Mrs B complained that they were mis-sold payment protection insurance (PPI) with a number of loans with Barclays Bank Plc (Barclays).background Barclays agreed that Mr U and Mrs B had been mis-sold PPI and made them an offer on three of the loans. It made t... (3 pages)View decision -
Decision Reference DRN0361044
30 Apr 2015 House & Home Care Limited Not upheldBanking and creditMiss F complains that House & Home Care Ltd (the business) has provided her with poor service. She says it has not provided her with a clear account of where her payments have gone.background Miss F entered into a debt settlement plan with the business in January... (2 pages)View decision -
Decision Reference DRN2871997
26 Jul 2016 Legal & General Partnership Services Limited UpheldBanking and creditMr B complains that Legal & General Partnership Services Limited mis-sold a mortgage to him. Mr B is represented by a claims management company, which I will call M.backgroundMr B had an interest only mortgage of about £66,000. He also had an unsecured loan an... (5 pages)View decision -
Decision Reference DRN0657876
2 Nov 2017 Santander UK Plc Not upheldBanking and creditMrs H complains that she is being pursued for a debt which was written off by Santander UK Plc.backgroundMrs H held a credit card account with Santander. A debt collection company called Robinson Way are pursuing her for payment. She says that the debt was written of... (2 pages)View decision -
Decision Reference DRN7592104
9 Jun 2016 Hillesden Securities Limited Not upheldBanking and creditMr T complains that Hillesden Securities Limited (trading as dlc) wrongly asked him to pay a debt he knows nothing about.backgroundMr T says that dlc contacted him about a debt and, even though he said he did not admit liability for the debt and that it was statut... (2 pages)View decision -
Decision Reference DRN0882454
17 Jan 2017 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMrs R, represented by a claims management company (CMC), complains that Harrington Brooks (Accountants) Limited (the business) mis-sold her a debt management plan (DMP).backgroundMrs R entered into a DMP in July 2013. The DMP was set up by another company and then passe... (2 pages)View decision -
Decision Reference DRN-4228586
22 Dec 2023 Creation Consumer Finance Ltd Not upheldConsumer CreditDRN-4228586 The complaint Mr M complains Creation Consumer Finance Ltd (“Creation”) haven’t managed his account with them correctly after he fell into arrears. What happened Mr M borrowed from Creation in 2017. The account fell into arrears and from August 2018 was administered as part of ... (2 pages)View decision -
Decision Reference DRN1185217
10 Nov 2014 Santander UK Plc UpheldPayment protection insurance (PPI)Mr R’s complaint concerns a loan with an associated payment protection insurance (PPI) policy taken with Santander UK Plc. He considers that the PPI was mis-sold as he was not made aware that it was optional and is unhappy that he was unable to make a claim for unemployment. Further, h... (3 pages)View decision -
Decision Reference DRN-2067372
6 Aug 2020 NewDay Ltd UpheldBanking and PaymentsDRN-2067372The complaintMs G complains about how NewDay Ltd trading as Aqua responded to her request for helpwith her credit card account during extremely difficult personal circumstances.What happenedMs G told us about tragic circumstances she experienced, which I won’t record here. Those... (3 pages)View decision -
Decision Reference DRN-2937550
31 Aug 2021 PDL Finance Limited UpheldConsumer CreditDRN-2937550 The complaint Mrs B complains that PDL Finance Limited trading as Mr Lender hasn’t treated her fairly. What happened Mrs B had an outstanding debt with Mr Lender which she was repaying through a debt management plan (DMP). While in the DMP she received offers from Mr Lender to ... (3 pages)View decision
