We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74365 results
-
Decision Reference DRN5858418
31 Jul 2013 Ruthbridge Limited Not upheldBanking and creditMr D complains that Ruthbridge Limited (Ruthbridge) has wrongly pursued him for a debt which he says he does not owe. He says he has been the victim of stolen identity and would like Ruthbridge to stop contacting him about the debt. Ruthbridge had taken over the debt from a third party... (1 page)View decision -
Decision Reference DRN1487274
31 Jul 2013 Mackenzie Hall Limited Not upheldBanking and creditMr D complains that Mackenzie Hall Limited (“Mackenzie Hall”) has wrongly pursued him for a debt which he says he does not owe. He says he has been the victim of stolen identity and would like the business to stop contacting him about the debt. Mackenzie Hall had the debt referred to it... (1 page)View decision -
Decision Reference DRN-3380861
21 Jun 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3380861 The complaint Ms F complains about AvantCredit of UK, LCC (“AC”) and their decision to provide her with a high-interest loan which she was unable to afford. What happened In February 2017, Ms F applied for a high-interest loan with AC. This application was approved, and Ms F wa... (4 pages)View decision -
Decision Reference DRN-3747478
12 Oct 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3747478 The complaint Mrs A complains that NewDay Ltd acted irresponsibly when it increased the credit limit on her credit card. What happened Mrs A had a credit card account with NewDay. She says she was experiencing significant financial difficulties and was on a debt management plan... (6 pages)View decision -
Decision Reference DRN6728619
9 Jul 2018 Cabot Credit Management Group Limited Not upheldBanking and creditMr F complains about accounts he had with Cabot Credit Management Group Limited (Cabot). He’s unhappy about being asked to repay the accounts and that no proof has been provided confirming he actually owed anything. Mr F believes he’s been bullied by Cabot into repay... (3 pages)View decision -
Decision Reference DRN-2339416
4 Jan 2021 Credit Resource Solutions Ltd UpheldConsumer CreditDRN-2339416 The complaint Miss B has complained that Credit Resource Solutions Ltd (CRS) treated her poorly when she asked it for proof of a debt. What happened CRS was acting as a debt collector on behalf of a short-term lending creditor. It was chasing Miss B for payment. In October 2019... (2 pages)View decision -
Decision Reference DRN-4064662
14 Sep 2023 Barclays Bank UK PLC Not upheldConsumer CreditDRN-4064662 The complaint Mr A complains that Barclays Bank UK PLC (“Barclays”) chased him for payment, continued to apply interest to his loan and defaulted his account during a period of breathing space. What happened Mr A had a loan account with Barclays, which fell into arrears. He say... (3 pages)View decision -
Decision Reference DRN-1419123
25 Jul 2020 Debt Managers (Services) Limited Not upheldConsumer CreditDRN-1419123 The complaintMr B complains Debt Managers (Services) Limited (DMSL) has wrongly reported the date of a default to credit reference agencies (CRA’s). He asks for the default date to be backdated. What happenedMr B held an account with a third-party company I’ll call company “S”... (3 pages)View decision -
Decision Reference DRN1973823
26 Feb 2018 ARC (Europe) Limited Not upheldBanking and creditMr B complains that ARC (Europe) Ltd shouldn’t have contacted him about a debt he didn’t owe.backgroundMr B was in dialogue with a company who I’ll call P, to whom he owed a debt. On 17 January 2017, P passed the debt to ARC for collection. Following the conversations Mr... (2 pages)View decision -
Decision Reference DRN8257272
18 Dec 2017 Motormile Finance UK Limited Not upheldBanking and creditMr P complains that Motormile Finance UK Limited (“MMF”) is pursuing him, aggressively and illegally, for a debt dating from 2010 which he says he didn’t incur and in any event is now statute barred.backgroundMMF purchased an outstanding payday loan debt made in June ... (2 pages)View decision
