We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71523 results
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Decision Reference DRN7105834
23 Oct 2015 Sigma SPV2 Limited Not upheldBanking and creditMr B complains that Sigma SPV2 Limited (Sigma) is pursuing him for debt he says isn’t his. And he’s unhappy with the information that has been recorded on his credit file about the debt.backgroundMr B says Sigma hasn’t provided him with a copy of the agreement he... (2 pages)View decision -
Decision Reference DRN8672496
3 Nov 2016 WorldPay (UK) Limited UpheldBanking and creditMr T complains that WorldPay (UK) Limited failed to tell him about arrears accruing on one of his accounts.background Mr T had merchant services arrangements with WorldPay for his business. WorldPay contacted Mr T to say that there was an unpaid debt on his account, ... (3 pages)View decision -
Decision Reference DRN-3501940
26 May 2022 Lantern Debt Recovery Services Ltd UpheldConsumer CreditDRN-3501940 The complaint Mr F has complained that Lantern Debt Recovery Services Ltd are pursuing him for a debt which he says is not his. What happened This complaint is about a short-term loan that was taken out in 2017 and sold to Lantern in 2021. The original creditor has gone into ad... (2 pages)View decision -
Decision Reference DRN-3688651
7 Sep 2022 China Taiping Insurance (UK) Co Ltd UpheldInsuranceDRN-3688651 The complaint O, a limited company, complains China Taiping Insurance (UK) Co Ltd (China) have unfairly declined their claim for stolen items and voided the commercial combined policy. What happened The background of this complaint is well known to both parties and has been det... (2 pages)View decision -
Decision Reference DRN-4345818
22 Sep 2023 Lantern Debt Recovery Services Ltd Not upheldConsumer CreditDRN-4345818 The complaint Mr E complains that Lantern Debt Recovery Services Ltd is asking him to repay debts when he has no money to do so. What happened Lantern Debt Recovery Services Ltd (“Lantern”) acquired debts for four loans that were taken out by Mr E. Mr E complained to Lantern in... (2 pages)View decision -
Decision Reference DRN0962284
26 Nov 2014 Firstplus Financial Group Plc Not upheldBanking and creditMr D has complained about information registered in his credit file by Firstplus Financial Group Plc, which Mr D says is inaccurate.backgroundMr D had a loan with Firstplus which was secured on his home as a second charge. Unfortunately Mr D was made bankrupt in August 2012. The bankru... (2 pages)View decision -
Decision Reference DRN7545727
18 Dec 2014 Fredrickson International Limited Not upheldBanking and creditMr E complains that Fredrickson International Limited has tried to recover an old credit card debt from him. He says he does not owe the money and complains that Fredrickson has harassed him and breached industry guidelines. backgroundMr E complains that Fredrickson, a licensed debt col... (2 pages)View decision -
Decision Reference DRN7701291
29 May 2015 Legal & General Partnership Services Limited UpheldBanking and creditMiss S complains through her adviser that Legal & General Partnership Services Limited gave her unsuitable advice to remortgage and consolidate her debts.backgroundMiss S had a mortgage but was advised by Legal & General to remortgage and consolidate her debts.... (2 pages)View decision -
Decision Reference DRN0993407
18 Dec 2015 Lowell Financial Ltd Not upheldBanking and creditMr W complains that Lowell Financial Ltd (Lowell) is pursuing him for debts which he says are not his. backgroundIn 2015, upon checking his credit file, Mr W said he became aware of entries relating to Lowell. He said he did not have any debts with Lowell and so h... (3 pages)View decision -
Decision Reference DRN-4799913
11 Apr 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-4799913 The complaint Mrs P complains Santander UK Plc allowed a business account to go severely overdrawn and is holding her jointly liable for the balance despite being told that she’s been the victim of domestic and economic abuse. What happened Mrs P is one of two signatories on... (3 pages)View decision
