We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77095 results
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Decision Reference DRN4475118
22 Nov 2019 The Royal Bank of Scotland Plc Not upheldBanking and creditComplaintMs W complains that The Royal Bank of Scotland Plc (RBS) sold her debt to a third party without telling her. BackgroundMs W has told us she took out a £30,000 loan with RBS but after maintaining the payments she experienced some financial difficulties. RBS defaulted the account in... (2 pages)View decision -
Decision Reference DRN0482732
7 Nov 2016 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs G complain that National Westminster Bank Plc wasn’t helpful when they found themselves in financial difficulties. In particular, it didn’t allow them to rent out their property while they were trying to sell, didn’t accept their offer of full and final s... (4 pages)View decision -
Decision Reference DRN1138496
12 Dec 2019 The Funding Corporation Limited UpheldPayment protection insurance (PPI)Mr N complains that The Funding Corporation Limited (“TFC”) mis-sold him payment protection insurance with a loan. Mr N also complains that TFC has been adding interest to a judgment debt in relation to that loan.background I set out the full background to this complaint in my provisional ... (7 pages)View decision -
Decision Reference DRN0055358
2 Aug 2016 The Royal Bank of Scotland Plc Not upheldBanking and creditMr and Mrs G complain that The Royal Bank of Scotland Plc (“RBS”) has treated them unfairly and unreasonably by instructing solicitors to take legal action against them for the full outstanding debt following their failure to pay a bridging loan secured over their pr... (2 pages)View decision -
Decision Reference DRN5004278
27 Nov 2015 Robinson Way Limited Not upheldBanking and creditMr F complains that Robinson Way Limited contacted him to repay a debt which he is already paying to another debt collection company. He also says the amount outstanding is lower than Robinson Way says it is. He wants compensation for the stress he has been caused... (2 pages)View decision -
Decision Reference DRN4552784
27 Dec 2018 Capquest Debt Recovery Limited UpheldBanking and creditMr B complains that Capquest Debt Recovery Limited (Capquest”) are chasing him for a debt he doesn’t owe.backgroundMr B had a debt that was sold to Capquest in 2012. He continued to make payments against the debt through a debt management plan (DMP) managed by a thir... (2 pages)View decision -
Decision Reference DRN9988448
28 Nov 2013 The Royal Bank of Scotland Plc Not upheldBanking and creditMr M and Mr N complain that The Royal Bank of Scotland Plc forced them to take personal responsibility for a loan that was for the benefit of another company and should have been transferred to that company. They want the bank to write off that element of their current debts.backgroun... (2 pages)View decision -
Decision Reference DRN9959419
16 Oct 2015 HSBC Bank plc UpheldBanking and creditMrs P complains that HSBC Bank plc treated her unfairly when she tried to pay off an overdraft debt.background In 2007 Mrs P held an account which had an overdraft. HSBC gave Mrs P notice that it was going to remove the overdraft facility, which it did in October 2007.... (2 pages)View decision -
Decision Reference DRN-2976017
27 Aug 2021 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-2976017 The complaint Mr K complains Barclays Bank UK PLC allowed his account to go overdrawn. He’s unhappy that he’s now being pursued for a debt as a result. What happened Mr K held a current account with Barclays. He opened it in 2013, in branch, as a Young Persons Account (YPA). It... (3 pages)View decision -
Decision Reference DRN1296421
30 Sep 2014 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs M complain that Legal & General Partnership Services Limited (“L&G”) has not offered enough compensation for an unsuitable recommendation to consolidate debt to their mortgage.background Mr and Mrs M re-mortgaged in 2007 following a recommendation from L&G. As pa... (1 page)View decision