We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77095 results
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Decision Reference DRN5004278
27 Nov 2015 Robinson Way Limited Not upheldBanking and creditMr F complains that Robinson Way Limited contacted him to repay a debt which he is already paying to another debt collection company. He also says the amount outstanding is lower than Robinson Way says it is. He wants compensation for the stress he has been caused... (2 pages)View decision -
Decision Reference DRN4552784
27 Dec 2018 Capquest Debt Recovery Limited UpheldBanking and creditMr B complains that Capquest Debt Recovery Limited (Capquest”) are chasing him for a debt he doesn’t owe.backgroundMr B had a debt that was sold to Capquest in 2012. He continued to make payments against the debt through a debt management plan (DMP) managed by a thir... (2 pages)View decision -
Decision Reference DRN-2729512
7 May 2021 Barclays Bank UK PLC UpheldConsumer CreditDRN-2729512 The complaint Ms E is unhappy that Barclays Bank UK PLC sold her account to a debt collection agency without informing her. What happened Ms E had a loan with Barclays which she was struggling to repay. Ms E contacted Barclays who took details of her income and expenditure and ... (3 pages)View decision -
Decision Reference DRN4712845
4 Feb 2016 J D Williams & Company Limited UpheldBanking and creditMr M complains that J D Williams & Company Limited (JDW&C) wrongly opened an account in his name and are chasing him for a debt that isn’t his.background Mr M got a letter from a debt collection company instructed on behalf of JDW&C asking him to repay a... (2 pages)View decision -
Decision Reference DRN-5944530
10 Feb 2026 Brent Shrine Credit Union Limited Not upheldConsumer CreditDRN-5944530 The complaint Miss J complains Brent Shrine Credit Union Limited trading as My Community Bank (MCB) acted irresponsibly by approving her for lending beyond her capacity to repay, without the repayments causing substantial financial distress. What happened In March 2023, Miss... (4 pages)View decision -
Decision Reference DRN2794506
3 Feb 2018 HFC Bank Limited Not upheldPayment protection insurance (PPI)Mr M and Mrs T have complained about the way HFC Bank Limited compensated them for the mis-sale of a payment protection insurance (PPI) policy.backgroundMr M and Mrs T had a loan with HFC, which had a PPI policy.In 2017, they complained about the sale of the PPI ... (2 pages)View decision -
Decision Reference DRN0028046
28 Jan 2019 Clydesdale Financial Services Limited UpheldBanking and creditMr F complains that Clydesdale Financial Services Limited (trading as Barclays Partner Finance) (CFS) says he’s liable to repay a car loan that it told him was settled years ago. backgroundMr F took out this loan in 2004. He had trouble meeting the repayments and CFS ... (2 pages)View decision -
Decision Reference DRN4540508
19 Jan 2016 MKDP LLP Not upheldBanking and creditMr H complains that MKDP LLP wrongly applied for a county court judgement (CCJ), withouttelling him, after he agreed to pay a debt.backgroundMr H explains that he got paperwork from the court explaining that MKDP had applied forjudgement for a debt. He says that he ... (2 pages)View decision -
Decision Reference DRN-4460468
6 Mar 2024 Progressive Money Limited UpheldConsumer CreditDRN-4460468 The complaint Mrs J is complaining that Progressive Money Limited (PML) lent to her irresponsibly by providing her with a personal loan. What happened In April 2018, Mrs J applied for a loan with PML to consolidate her debts. They lent her £5,000 over a three-month term. The lo... (4 pages)View decision -
Decision Reference DRN-1210527
21 Apr 2020 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-1210527The complaintMr A complains that National Westminster Bank Plc ("NatWest") unfairly recorded a default marker on his credit file, following its decision to write off a debt. What happenedMr A says NatWest closed his current account without warning and asked for repayme... (2 pages)View decision