We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74313 results
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Decision Reference DRN5436121
9 Mar 2016 Barclays Bank Plc UpheldBanking and creditMiss H complains about the service she received from Barclays Bank Plc (“Barclays”). She says she was experiencing financial difficulty when she visited her local branch for some help about how to cope with her debts. But she says she wasn’t treated positively and symp... (2 pages)View decision -
Decision Reference DRN4369065
26 Nov 2019 Barclays Bank UK PLC Not upheldBanking and creditMiss G complains that Barclays Bank UK PLC is now pursuing her for a debt which it previously agreed to write off. backgroundMiss G had an account with an overdraft with Barclays. After falling into financial difficulties the account was closed in 2018 with an outstanding balance of aroun... (2 pages)View decision -
Decision Reference DRN-4784460
10 Sep 2024 Barclays Bank UK PLC UpheldConsumer CreditDRN-4784460 The complaint Mr M complains about being chased by a debt collection agency (DCA) about a debt with Barclays Bank UK PLC (Barclays). What happened Mr M has a current account with Barclays. In May 2023 and June 2023, he got letters from a debt collection agency (DCA) concerni... (2 pages)View decision -
Decision Reference DRN0184040
27 Oct 2017 Barclays Bank Plc Not upheldBanking and creditMiss C feels she’s been unfairly treated by Barclays Bank Plc as it offered her an increase on the credit limit of her credit card account in January 2016. She feels this is irresponsible lending.backgroundMiss C says that Barclays’ shouldn’t have increased her credit ... (2 pages)View decision -
Decision Reference DRN5848504
30 Jun 2015 Legal & General Partnership Services Limited UpheldBanking and creditMs M complains that Legal & General Partnership Services Limited (L&GPS) gave her unsuitable mortgage advice. In particular, Ms M says the advice to consolidate previously unsecured debts was not suitable. Ms M is represented in this matter by a third party.back... (3 pages)View decision -
Decision Reference DRN-2533279
29 Jan 2021 Arrow Global Limited UpheldBanking and PaymentsDRN-2533279 The complaint Mr R’s unhappy with Arrow Global Limited’s actions when asking him to repay a debt on a credit card. A number of other companies are involved in this complaint, but for any actions Arrow are responsible for, I’ve just referred to them. What happened I issued a pro... (6 pages)View decision -
Decision Reference DRN5457657
26 May 2015 Barclays Bank Plc UpheldBanking and creditMr T wants Barclays Bank Plc (trading as Barclaycard) to write off interest and charges which were applied to his credit card debts. He also complains that the bank has not responded properly to his complaints.backgroundMr T had three credit card accounts which were o... (2 pages)View decision -
Decision Reference DRN4074571
9 Jun 2015 HSBC Bank plc Not upheldBanking and creditMr F complains about how HSBC Bank plc has dealt with him since he accepted an ombudsman’s decision on a previous complaint.backgroundMr F was the director of a limited company, S. He complained before about the interest HSBC was charging. Mr F was also unhappy that th... (2 pages)View decision -
Decision Reference DRN-3365220
28 Apr 2022 Topaz Finance Limited Not upheldMortgagesDRN-3365220 The complaint Ms L complains that Topaz Finance Limited unfairly recorded a default on her credit file. She says she’s been unable to get a mortgage. She asks that the default is removed and for compensation for her distress and inconvenience. What happened Ms L took out a join... (2 pages)View decision -
Decision Reference DRN-3166970
22 Feb 2022 New Wave Capital Limited UpheldBanking and PaymentsDRN-3166970 The complaint R, a limited company, has complained New Wave Capital Limited, trading as Capital on Tap, continues to hold them liable for a debt that isn’t theirs. Mr A is a director of R and represents R in their complaint. What happened In December 2019 after being pursued fo... (3 pages)View decision
