We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 77095 results
-
Decision Reference DRN-4350691
9 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4350691 The complaint Mr R complains that he’s being pursued by a debt collection agency for his credit card debt from Barclays Bank UK PLC which he thought had been written off. What happened Mr R had a credit card with Barclays. In 2021 he was in some financial hardship and contacted... (3 pages)View decision -
Decision Reference DRN7606421
28 Sep 2016 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs B complain they were mis-sold a mortgage by an appointed representative of Legal & General Partnership Services Limited (L&G). Mr and Mrs B are represented by a third party I’ll call ‘R’ R says Mr and Mrs B feel particularly unhappy about the follow... (3 pages)View decision -
Decision Reference DRN8694225
30 Dec 2019 Vanquis Bank Limited Not upheldBanking and creditMr H complained because Vanquis Bank Limited recorded an ‘’Arrangement to pay’’ on his credit file. He wants Vanquis to record a ‘’Default’’ instead.backgroundMr H had a Vanquis credit card with a limit of £1,500. He exceeded the limit and had a balance of around £1,850. Mr H wasn’t able t... (2 pages)View decision -
Decision Reference DRN6393917
22 Nov 2019 Lloyds Bank PLC Not upheldBanking and creditComplaintMr J complains that Lloyds Bank PLC incorrectly changed his address and date of birth which led to a drop in his credit score while he was applying for a mortgage. As a result, Mr J had to borrow funds to partially repay a credit card debt. BackgroundMr J moved home and visited Ll... (2 pages)View decision -
Decision Reference DRN-6107363
27 Jan 2026 HL Partnership Limited Not upheldMortgagesDRN-6107363 The complaint Mr P and Miss S have complained that they were given unsuitable mortgage advice by a representative of H L Partnership Limited trading as HLPartnership, and referred to here as HLP. To settle the complaint, Mr P and Miss S would like HLP to compensate them for... (4 pages)View decision -
Decision Reference DRN6628872
7 Feb 2017 PayPal Sarl & Cie, SCA Not upheldBanking and creditMr C complains that PayPal Sarl & Cie, SCA unfairly prevented him from making payment to his account and is wrongly holding him liable for the debt on another account. backgroundMr C says that he received notification from PayPal that his account had been restrict... (2 pages)View decision -
Decision Reference DRN8889526
17 Feb 2021 NRAM Limited Not upheldBanking and creditThis complaint is about a shortfall debt arising from the repossession of a property previously owned by Mrs C and Mr B, which was subject to a mortgage with NRAM Limited. The complaint has been brought by Mrs C, with the consent of Mr B. To settle the complaint Mrs C wants NRAM to demonst... (4 pages)View decision -
Decision Reference DRN-3116362
16 Feb 2022 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-3116362 The complaint Mr G complains about a credit card account he has with Lloyds Bank PLC (Lloyds). What happened In 2001, Mr G took out a credit card account with Lloyds. Mr G says that in recent years, the credit card has always been within the agreed credit limit and he has been ... (3 pages)View decision -
Decision Reference DRN-2573905
7 Jan 2022 Capquest Debt Recovery Limited Not upheldConsumer CreditDRN-2573905 The complaint Ms H complains that Capquest Debt Recovery Limited is chasing her for debt she says she didn’t apply for or benefit from. What happened In mid-2020, Ms H says she received a letter from Capquest chasing her for a debt it says she’d taken out through a third-party ... (4 pages)View decision -
Decision Reference DRN0101722
15 May 2018 Clydesdale Bank Plc Not upheldPayment protection insurance (PPI)Mrs M complained that Clydesdale Bank PLC (Clydesdale) mis-sold her a payment protection insurance (PPI) policy associated with her credit card.backgroundMrs M took out a credit card with Clydesdale in 2001. In 2005 a PPI policy was taken out associated with that credit... (3 pages)View decision