We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71155 results
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Decision Reference DRN1013571
30 Apr 2019 Link Financial Outsourcing Limited Not upheldBanking and creditMiss C complains that Link Financial Outsourcing Limited didn’t contact her after taking over her debt with another company. Miss C also says Link recorded a default on her credit file incorrectly. backgroundMiss C had a credit card account with another business th... (2 pages)View decision -
Decision Reference DRN9998630
22 May 2017 UKMS Money Solutions Limited Not upheldBanking and creditMr and Mrs B complain that UKMS Money Solutions Limited mis-sold them a debt management plan. They also complain that it failed to make payments to one of their debtors which led to a county court judgement (“CCJ”) against Mrs B.background Mr and Mrs B entered into ... (2 pages)View decision -
Decision Reference DRN1582780
4 Sep 2015 Link Financial Outsourcing Limited Not upheldBanking and creditMrs C complains that Link Financial Outsourcing Limited registered adverse information on her credit file using a credit card number she knows nothing about. And it misled her and didn’t deal with her complaint within a reasonable time. background In 2013 Mrs C asked L... (2 pages)View decision -
Decision Reference DRN2648600
30 Sep 2014 Barrington Lewis Limited UpheldBanking and creditMr D complains that Barrington Lewis Limited failed to administer his debt management plan correctly. In summary, he says that it failed to pass agreed payments to his creditors, acted unprofessionally, and was not transparent about its fees. backgroundOur adjudicator recommended this com... (2 pages)View decision -
Decision Reference DRN8959550
24 Sep 2014 Arrow Global Limited Not upheldBanking and creditMr N complains that Arrow Global Limited is pursuing him for a debt on a credit card account that is not his.Further, he complains that, in any event, Arrow has not shown it owns the debt.our initial conclusions Our adjudicator did not consider that the complaint should be upheld. She wa... (1 page)View decision -
Decision Reference DRN6616200
20 Jul 2015 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs M say National Westminster Bank Plc delayed giving them information about a debt it wanted repaying from Mr M2’s estate and this means the estate has made a financial loss.backgroundI’ve attached my provisional decision from June 2015, which forms part of ... (5 pages)View decision -
Decision Reference DRN-3088268
2 Nov 2021 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-3088268 The complaint Mr H complains Royal Bank of Scotland Plc closed several accounts in his name and unfairly reported them as defaulted. What happened The background facts of this complaint were explained by the investigator who issued their view on Mr H’s complaint. I find no need... (4 pages)View decision -
Decision Reference DRN-2372962
16 Feb 2021 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-2372962 The complaint Mr O complains that the amount he has been asked to repay for an account he held with Lloyds Bank plc has been overstated. What happened Mr O had a credit card account with Lloyds. He says he has a statement which shows the amount outstanding was £1804.77 but he’s... (3 pages)View decision -
Decision Reference DRN3789832
5 Dec 2016 Harrington Brooks (Accountants) Limited Not upheldBanking and creditMr A has complained Harrington Brooks (Accountants) Limited, trading as Harrington Brooks Debt Management, didn’t advise him properly when he started his debt management plan. He feels a Debt Relief Order would have been more appropriate.Mr A is represented by a claims m... (2 pages)View decision -
Decision Reference DRN2457885
9 May 2017 Paragon Finance Plc Not upheldBanking and creditMr C complains Paragon Finance PLC trading as Moorgate Loan Servicing (“Moorgate”) are reporting incorrect information for his account to Credit Reference Agencies (CRA’s).backgroundIn September 2012 Moorgate bought Mr C’s account from another bank. That account, whilst w... (2 pages)View decision
