We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 71155 results
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Decision Reference DRN-4282678
30 Aug 2023 Brent Shrine Credit Union Limited Not upheldConsumer CreditDRN-4282678 The complaint Mrs B complains that Brent Shrine Credit Union Limited trading as My Community Bank was irresponsible in its lending to her. What happened Mrs B was provided with a £15,000 fixed sum loan by My Community Bank in October 2022. The loan term was 60 months with month... (3 pages)View decision -
Decision Reference DRN5392747
29 Apr 2016 Lloyds Bank PLC Not upheldBanking and creditMr M complains about his current account with Lloyds Bank PLC. He says the bank didn’t give him sufficient information to enable him to make an informed choice when he agreed to settle his debt to the bank. backgroundMr M says that, at the relevant time, his overd... (2 pages)View decision -
Decision Reference DRN5585785
31 Oct 2013 Barclays Bank Plc Not upheldBanking and creditMr W had a Barclays Bank Plc (trading as Barclaycard) credit card. He complains that Barclaycard failed to notify him of an unpaid debt, sold the debt to a debt recovery agency, and recorded adverse information on the file in his name held by credit reference agencies.background Mr W mad... (2 pages)View decision -
Decision Reference DRN8503667
10 Sep 2013 Creation Financial Services Limited UpheldBanking and creditMiss G complains that Creation Financial Services Limited applied interest and charges to her account since 2009, even though she was trying to pay it off under a debt management plan. backgroundWhen Miss G first set up the plan, in October 2009, she owed about £430. By October 2012,... (2 pages)View decision -
Decision Reference DRN7670189
23 Apr 2013 Barclays Bank Plc UpheldBanking and creditMrs H complains that she was mis-sold a loan by Barclays Bank Plc that she took out the day before her late husband’s funeral to pay off a loan he had in his sole name. backgroundMrs H visited her local branch to discuss the outstanding balance on a loan her husband took out the yea... (2 pages)View decision -
Decision Reference DRN-3407955
30 Mar 2022 Arrow Global Limited Not upheldConsumer CreditDRN-3407955 The complaint Mrs H complains about the way Arrow Global Limited and its agents have treated her in relation to a debt it says was purchased in her name. Mrs H also complains Arrow hasn’t sent proof it now owns the debt in question and that it failed to respond to a Data Subjec... (3 pages)View decision -
Decision Reference DRN0184040
27 Oct 2017 Barclays Bank Plc Not upheldBanking and creditMiss C feels she’s been unfairly treated by Barclays Bank Plc as it offered her an increase on the credit limit of her credit card account in January 2016. She feels this is irresponsible lending.backgroundMiss C says that Barclays’ shouldn’t have increased her credit ... (2 pages)View decision -
Decision Reference DRN-2210177
22 Feb 2021 National Westminster Bank Plc Not upheldConsumer CreditDRN-2210177 The complaint Mr L’s complaint about National Westminster Bank Plc (NatWest) relates to the management of his debt through debt recovery agents. He feels his debt has been repaid in full and ought not to have pursued. What happened In 2009 Mr L entered into a loan with NatWest ... (3 pages)View decision -
Decision Reference DRN-3359926
28 Jun 2022 NewDay Ltd UpheldBanking and PaymentsDRN-3359926 The complaint Mr L complains NewDay Ltd irresponsibly lent him two credit cards, and a loan. What happened Mr L took out the following: Aqua credit card in May 2015 with an initial limit of £100 Marbles credit card in December 2016 with an initial limit of £600 Marbles loan ... (5 pages)View decision -
Decision Reference DRN8302408
3 Dec 2013 MBNA Limited Not upheldBanking and creditMrs A complains that MBNA Limited will not accept a payment from her of £269.50 in full and final settlement of her debt of £5,117.20. Mrs A says that MBNA did not tell her that it was not prepared to use the cheque to clear her loan when it cashed it. This meant that she thought MBNA... (2 pages)View decision
