We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70137 results
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Decision Reference DRN-3487962
27 May 2022 UK Credit Limited UpheldConsumer CreditDRN-3487962 The complaint Miss P complains that UK Credit Limited (“UK Credit”) lent to her in an irresponsible manner. What happened Miss P was given a guarantor loan by UK Credit. She borrowed £6000 in March 2020 and agreed to repay this over 60 months. When Miss P made her complaint to ... (4 pages)View decision -
Decision Reference DRN9952710
14 Jun 2019 Capquest Debt Recovery Limited Not upheldBanking and creditMiss C complains that Capquest Debt Recovery Limited obtained a County Court Judgment (CCJ) for a debt she says she’s already settled. She wants the CCJ set aside and the entry removed from her credit file.backgroundMiss C tells us that several years ago she fell into ... (3 pages)View decision -
Decision Reference DRN0639662
19 Mar 2014 Vanquis Bank Limited Not upheldBanking and creditMiss F complains that she has been pursued by Vanquis Bank Limited for a debt which is not hers. She wants any adverse information to be removed and compensation for distress and inconvenience.background Miss F says that she was contacted by an agent of Vanquis who had been instructed to... (2 pages)View decision -
Decision Reference DRN-3378071
10 Jun 2022 Cabot Credit Management Group Limited Not upheldBanking and PaymentsDRN-3378071 The complaint Mr M complains that Cabot Credit Management Group Limited is pursuing him for debt that has previously been decided need not be paid. What happened Mr M says he made a previous complaint about a business I will call “N” which was upheld in his favour. He says it w... (2 pages)View decision -
Decision Reference DRN3731965
20 Jun 2016 Santander UK Plc Not upheldBanking and creditMiss T complains that Santander UK Plc wants her to pay money that she doesn’t owe. She wants Santander to refund the payments her father made without her knowledge or permission.backgroundMiss T opened an account with Santander (previously Alliance & Leicester). In ... (3 pages)View decision -
Decision Reference DRN0546211
18 Oct 2016 Canada Square Operations Limited UpheldPayment protection insurance (PPI)Mr M is complaining that Canada Square Operations Limited (CSO) mis-sold him a payment protection insurance (PPI) policy. He’s unhappy with the amount it’s offered him in compensation and with the way it’s handled his complaint.background Mr M took out a PPI policy along... (3 pages)View decision -
Decision Reference DRN3525819
18 Dec 2017 The Co-operative Bank Plc Not upheldBanking and creditMr B complains that The Co-operative Bank Plc (The Co-operative) mishandled his overdraft and registered a default against him.backgroundIn 2010, Mr B opened an account with The Co-operative to take advantage of their offer of a free student overdraft. In August 2012,... (3 pages)View decision -
Decision Reference DRN2648600
30 Sep 2014 Barrington Lewis Limited UpheldBanking and creditMr D complains that Barrington Lewis Limited failed to administer his debt management plan correctly. In summary, he says that it failed to pass agreed payments to his creditors, acted unprofessionally, and was not transparent about its fees. backgroundOur adjudicator recommended this com... (2 pages)View decision -
Decision Reference DRN-4650759
27 Mar 2024 PRA Group (UK) Limited Not upheldBanking and PaymentsDRN-4650759 The complaint Mr B complains that PRA Group (UK) Limited trading as PRA Group is attempting to collect an unenforceable debt. What happened In 2017 PRA Group acquired a credit card debt of £7,590.70 from a business I’ll refer to as B. Notices of Assignment were issued by both P... (2 pages)View decision -
Decision Reference DRN4406675
30 Sep 2015 Liverpool Victoria Friendly Society Limited Not upheldPayment protection insurance (PPI)Mr W’s complaint is about mis-sale of a payment protection insurance (PPI) policy and the way Liverpool Victoria Friendly Society Limited (Liverpool Victoria) plans to use the compensation it has offered to put this right.backgroundMr W complained that Liverpool Vict... (2 pages)View decision
