We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 74313 results
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Decision Reference DRN1929869
26 Jun 2018 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs M, represented by a claims management company (CMC) complain that they were given unsuitable mortgage advice by Legal & General Partnership Services Limited (L&G).backgroundMr and Mrs M were coming to the end of a fixed rate term on their mortgage. ... (2 pages)View decision -
Decision Reference DRN9909759
30 Jan 2014 National Westminster Bank Plc Not upheldBanking and creditMrs L complains that National Westminster Bank Plc unfairly holds her solely liable for the overdraft debt on a business account and delayed providing her with information from its records.background Mrs L opened the business account with NatWest some years ago. She explains that the a... (2 pages)View decision -
Decision Reference DRN-5589749
29 May 2025 Fairscore Ltd UpheldConsumer CreditDRN-5589749 The complaint Mrs F says Fairscore Ltd, trading as Updraft, irresponsibly lent to her. What happened Mrs F took out a loan for £3,500 over 48 months from Updraft on 6 September 2024. The monthly repayments were £135.45 and the total repayable was £6,414.37. She says she shou... (4 pages)View decision -
Decision Reference DRN8257272
18 Dec 2017 Motormile Finance UK Limited Not upheldBanking and creditMr P complains that Motormile Finance UK Limited (“MMF”) is pursuing him, aggressively and illegally, for a debt dating from 2010 which he says he didn’t incur and in any event is now statute barred.backgroundMMF purchased an outstanding payday loan debt made in June ... (2 pages)View decision -
Decision Reference DRN3757464
19 Nov 2015 Lloyds Bank PLC Not upheldBanking and creditMr P complains that Lloyds Bank plc was unable to provide adequate details of accounts he has. backgroundSince 2000 (or earlier) Mr P has made monthly payments to pay off money owed on three credit card or loan accounts. In 2015 he asked Lloyds for details of the a... (2 pages)View decision -
Decision Reference DRN6085022
8 Jun 2017 MBNA Limited Not upheldBanking and creditMs K complains that MBNA Limited has reported a default on her credit card in 2012 incorrectly. She also says it failed to update her address details.backgroundMs K had a credit card with MBNA. She found herself in financial difficulties in early 2012 and made n... (2 pages)View decision -
Decision Reference DRN3631501
19 Sep 2017 HSBC Bank plc Not upheldBanking and creditMs S complains that HSBC Bank is pursuing her for money she doesn’t owe.backgroundMs S had an attachment of earnings order on her wages, which meant that money was taken directly from her salary to pay off a debt from a loan she took out with HSBC many years ago. ... (2 pages)View decision -
Decision Reference DRN8329377
5 May 2016 Drydens Limited UpheldBanking and creditThis complaint is brought by Mr R 1, Mr R 2 and Mr R 3. They are executors and beneficiaries under their father’s will. I’ll refer to them collectively as “the executors” in my decision. They complain that Drydens Limited is wrongly pursuing them for their late f... (2 pages)View decision -
Decision Reference DRN-4411591
27 Nov 2023 Barclays Bank UK PLC UpheldMortgagesDRN-4411591 The complaint Mr G has complained about a mortgage current account (“MCA”) linked to his mortgage he holds with Barclays Bank UK PLC. He says Barclays kept adding interest to the account without notifying him of the increasing balance which denied him the opportunity to do some... (9 pages)View decision -
Decision Reference DRN0456656
6 Jan 2016 Legal & General Partnership Services Limited Not upheldBanking and creditMr and Mrs B through their representative MF complain that Legal & General Partnership Services Limited mis-sold them their mortgage and gave poor advice about debt consolidation. They want compensation.backgroundIn my provisional decision I set out why I didn’t intend ... (2 pages)View decision
