We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70252 results
-
Decision Reference DRN2141618
20 Jul 2016 Idem Capital Securities Limited Not upheldBanking and creditMiss M wants Idem Capital Securities Limited to correct her credit file, and compensate her for the trouble and upset its inaccurate information has caused.backgroundIdem bought Miss M’s debt from a third party in March 2012. There was a formal repayment arrangeme... (2 pages)View decision -
Decision Reference DRN3437997
6 Jun 2017 Endsleigh Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr E complains that Endsleigh Insurance Services Ltd has handled the cancellation of his home insurance policy unfairly and unreasonably.backgroundMr E arranged his home insurance through Endsleigh for a number of years. His contents policy also included additional cover f... (2 pages)View decision -
Decision Reference DRN1202182
10 Aug 2015 Usave Money Limited UpheldBanking and creditMiss B is unhappy that USave Money Limited (trading as the Money Group) won’t give her a refund of payments that were made to it by mistake.backgroundMiss B had a debt management plan with Usave. She paid it £80 each month. This was done by standing order. The mon... (2 pages)View decision -
Decision Reference DRN9779589
1 Oct 2015 1st Credit Limited Not upheldBanking and creditMr W complains that 1st Credit Limited engaged debt collectors to pursue him for repayment of a debt which he challenges. He also complains that it has unlawfully recorded a default on his credit file.backgroundA default was recorded against Mr W’s account in May 20... (2 pages)View decision -
Decision Reference DRN6220427
8 Oct 2013 Lloyds Bank PLC Not upheldBanking and creditMr K complains that Lloyds TSB Bank Plc is wrongly holding him liable for the entire debt from a business loan. He says the bank has already been paid 75% of the debt under a government guarantee scheme.backgroundMr K was a sole trader and in 2008 he took out a business loan which was b... (2 pages)View decision -
Decision Reference DRN1508961
27 Jan 2016 Lloyds Bank PLC Not upheldBanking and creditM, a partnership, complains loans it was given by Bank of Scotland plc were mis-sold. It also complains about the way the bank handled the recovery of its debt.backgroundThe background to M’s complaint is set out in the provisional decision issued on 18 November 20... (4 pages)View decision -
Decision Reference DRN8450072
17 Jul 2019 Shop Direct Finance Company Limited Not upheldBanking and creditMr F complains about the way Shop Direct Finance Company Limited (‘Shop Direct’) managed two catalogue shopping accounts he had with it. backgroundMr F had two separately branded catalogue shopping accounts with Shop Direct.In February 2017 the direct debits Mr F had set up to make repayme... (3 pages)View decision -
Decision Reference DRN9420364
1 Feb 2019 Santander UK Plc UpheldBanking and creditMiss B complains that Santander UK plc unfairly applied charges to her account even though she told it that a direct debit had been incorrectly taken from her account. Her account was then overdrawn and Santander charged her even more.backgroundMiss B had an everyday c... (3 pages)View decision -
Decision Reference DRN9854894
30 Sep 2015 Fairline Financial Limited UpheldBanking and creditMrs and Mr S have complained about Fairline Financial Limited’s administration of their debt management plan. In particular, they say that payments to their creditors have been made late or not at all, and Fairline has applied a number of fees to their account whic... (3 pages)View decision -
Decision Reference DRN1690828
1 Aug 2019 Uncle Buck Finance LLP Not upheldBanking and creditMiss E complains that Uncle Buck Finance LLP gave her loans that she couldn’t afford to repay. She asks that it refunds interest and charges and removes information about the loans from her credit file.backgroundMiss E took out seven loans with Uncle Buck between August 2014 and October 20... (3 pages)View decision
