We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70252 results
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Decision Reference DRN5643893
5 Nov 2018 Esure Services Limited Not upheldInsurance (excluding PPI)Mr F is unhappy that Esure Services Limited (“esure”) pursued him for a debt he didn’t owe.backgroundIn May 2018, esure incorrectly referred Mr F’s account to a third-party debt collection agency on the basis that he owed Esure £448.49. In reality, Mr F didn’t owe e... (2 pages)View decision -
Decision Reference DRN-2884908
30 Jul 2021 PayPal Europe Sarl & Cie, SCA Not upheldBanking and PaymentsDRN-2884908 The complaint Mr A complains that he bought an item using interest free credit, through PayPal Europe Sarl & Cie, SCA. But he said that the payment he made hadn’t been used to pay off the item he bought. What happened Mr A said he bought a fan. He bought this through an off... (2 pages)View decision -
Decision Reference DRN8720800
4 Feb 2016 Erudio Student Loans Limited UpheldBanking and creditMr R complains that Erudio Student Loans Limited pursued him for a debt that was time barred.backgroundMr R had a student loan which Erudio bought from the original lender. Erudio wrote to him requesting payment, despite the fact that the debt was time barred. Mr R say... (2 pages)View decision -
Decision Reference DRN-1693330
14 Apr 2020 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-1693330 The complaintMr S complains Barclays Bank UK Plc transferred a previously settled credit card debt to a debt collection agency. BackgroundIn January 2020 Mr S received a letter from Barclays explaining it had transferred debt on his credit card to a debt collection agency. The ... (2 pages)View decision -
Decision Reference DRN-2024924
21 Sep 2020 Nationwide Building Society Not upheldBanking and PaymentsDRN-2024924The complaintMrs Y complains that Nationwide Building Society didn’t report her County Court Judgment (CCJ) as “satisfied” on her credit file when she had repaid the debt. What happenedMrs Y had a loan with Nationwide. In 2014, she was experiencing a difficult time was unable to... (4 pages)View decision -
Decision Reference DRN-3407955
30 Mar 2022 Arrow Global Limited Not upheldConsumer CreditDRN-3407955 The complaint Mrs H complains about the way Arrow Global Limited and its agents have treated her in relation to a debt it says was purchased in her name. Mrs H also complains Arrow hasn’t sent proof it now owns the debt in question and that it failed to respond to a Data Subjec... (3 pages)View decision -
Decision Reference DRN1582780
4 Sep 2015 Link Financial Outsourcing Limited Not upheldBanking and creditMrs C complains that Link Financial Outsourcing Limited registered adverse information on her credit file using a credit card number she knows nothing about. And it misled her and didn’t deal with her complaint within a reasonable time. background In 2013 Mrs C asked L... (2 pages)View decision -
Decision Reference DRN9998630
22 May 2017 UKMS Money Solutions Limited Not upheldBanking and creditMr and Mrs B complain that UKMS Money Solutions Limited mis-sold them a debt management plan. They also complain that it failed to make payments to one of their debtors which led to a county court judgement (“CCJ”) against Mrs B.background Mr and Mrs B entered into ... (2 pages)View decision -
Decision Reference DRN-1958531
1 Apr 2021 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-1958531 The complaint Ms G complains that Barclays Bank UK PLC trading as Barclaycard (Barclaycard) mishandled her debt with them. What happened Ms G had a credit card with a card issuer since 2004. It was taken over by Barclaycard and her debt was transferred to Barclaycard in 2011. S... (4 pages)View decision -
Decision Reference DRN5405197
1 Jun 2020 Arrow Global Limited Not upheldBanking and creditMrs T complains Arrow Global Limited (Arrow) secured a County Court judgment (CCJ) against her for a debt she understood to have been settled and was over 11 years old. She says the debt is unenforceable and asks that the CCJ to be removed.backgroundMrs T held a credit card with an outstan... (3 pages)View decision
