We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 70370 results
-
Decision Reference DRN0874546
6 Apr 2016 LRUK (RETAIL) LIMITED UpheldBanking and creditMrs M complains that LRUK (RETAIL) LIMITED (trading as La Redoute) has not been treating her reasonably regarding arrears on her catalogue shopping account.backgroundBy 2010 Mrs M owed about £1,500 on the account and told La Redoute she was in financial difficulties. The ... (2 pages)View decision -
Decision Reference DRN9759538
12 Jun 2018 Clydesdale Bank Plc Not upheldBanking and creditMr A complains that Clydesdale Bank Plc sold his debt to a third party company without telling him and is concerned that may affect his credit file. He also complains about how he was dealt with when he tried to speak to Clydesdale about this.backgroundMr A’s loan acc... (2 pages)View decision -
Decision Reference DRN3726317
24 Oct 2018 HFC Bank Limited Not upheldPayment protection insurance (PPI)Mr B is complaining that HFC Bank Limited (HFC) wants to use the compensation it offered for the mis-selling of a payment protection insurance (PPI) policy to reduce his outstanding debt.backgroundMr B was sold PPI with a credit card (account ending 5626). In 2017 ... (2 pages)View decision -
Decision Reference DRN-2500007
15 Jun 2021 Prudential Lifetime Mortgages Limited Not upheldMortgagesDRN-2500007 The complaint The executor of the estate of Mrs S has complained about a lifetime mortgage Mr and Mrs S took out in 2007 with Prudential Lifetime Mortgages Limited. He has said he is shocked and appalled to see how much compound interest has accrued on the mortgage. He also sai... (3 pages)View decision -
Decision Reference DRN6350133
31 Mar 2014 Capital One (Europe) plc Not upheldBanking and creditMrs C complains about the default which Capital One (Europe) plc has entered on her credit record. She is also unhappy about its response when she told it that her financial situation was getting better and she could make higher payments. backgroundIn January 2012 Mrs C had to enter a De... (2 pages)View decision -
Decision Reference DRN1395524
15 Nov 2013 National Westminster Bank Plc Not upheldBanking and creditMr and Mrs H complain that National Westminster Bank Plc (‘NatWest’) has failed to release the legal charge over their property.backgroundIn 1986 Mr and Mrs H took out a £15,000 mortgage (secured by legal charge over their UK property) with NatWest. Mr and Mrs H repaid the mortgage in... (1 page)View decision -
Decision Reference DRN1317390
18 Jul 2013 Executive Benefit Consultancy Limited Not upheldBanking and creditMrs V took mortgage advice from Executive Benefit Consultancy Limited when buying her home in 2005 and remortgaging in 2008. She complains about that advice. In particular, she says it advised her to consolidate her unsecured debts with the mortgages but did not obtain full details ... (2 pages)View decision -
Decision Reference DRN7064527
10 Apr 2018 Lowell Financial Ltd Not upheldBanking and creditMr Q is unhappy that Lowell Financial Ltd is seeking repayment of a debt from him when he says he wasn’t the person who opened and used the account to which the debt relates.background In October 2015 an online application was completed for a catalogue shopping ... (3 pages)View decision -
Decision Reference DRN2173779
8 Dec 2016 Moneyplus Group Limited Not upheldBanking and creditMiss R, represented by a claims management company (CMC), complains that the debt management plan (DMP) she entered into with Moneyplus Group Limited (the business) was mis-sold.backgroundMiss R says that the DMP she entered into in May 2015 was mis-sold. She says that ... (3 pages)View decision -
Decision Reference DRN5515027
20 Sep 2018 Arrow Global Limited Not upheldBanking and creditMr A complains that Arrow Global Limited won’t accept his offer to make monthly repayments of £50 to his debt and that it’s issued legal proceedings against him.backgroundMr A owed a debt to a creditor which was transferred to Arrow Global in June 2017 when it was ab... (2 pages)View decision
